We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.
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Is Kindlytoys legit?
Kindlytoys (kindlytoys.com) has a 3.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 42% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-05.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the great quality of the items, noting that the wooden toys and custom ornaments make wonderful gifts for young children. Many buyers also mention that the online ordering process is remarkably straightforward and that their purchases often arrive promptly without major issues.
Some reviewers were not happy with significant delivery delays, noting that packages sometimes took weeks to arrive or went missing entirely before reaching them. A few customers also reported receiving incorrect products, damaged boxes, or items that unfortunately did not match the online descriptions and photos.
Auto-generated from all reviews of this business. For reference only.
I am unimpressed with the quality of this product. The pieces are small and the board itself is so thin and shallow. I remember the wooden puzzles back in the day .... sturdy. I would have paid more to have a better quality product as I am not going to give this one to my niece. The board needs to be deeper that the pieces fit into so the pieces are thicker. Overall it needs to be bigger as it's rated for a 1 (to 3) year old and I find them to be a possible a choking hazard.
Buyer beware! My 8 month son took apart the bead slider and could have serious injured himself with the beads or metal rod. His board is less than a month old and has been taken care of. These are cute but can be very unsafe!
Incorrectly manufactured product and won't stand behind their products
I placed an order for 2 ornaments and 2 name signs for my new twin daughters. They arrived in a timely manner, and the ornaments were adorable and as ordered. However the name signs were both supposed to be 18" and were ordered in a solid lavender and a solid pink. One was correctly made while the other was 16" and the solid pink arrived a a sickening marbled pepto bismol pink. That's being kind. I have contacted their customer service and they will not stand behind the product. My daughter doesn't like either of them as she thinks they look cheap and poor quality. They will not return the $65 that I spent on each of them, nor will they return the $65 for the one that was incorrectly made. They have offered 30% as a gesture of good will. Do not order from this company. They don't stand behind their products, there isn't anyone to actually talk to, and the products are inferior.
Incorrect ornament and ignored requests to correct
I ordered a Christmas ornament from this company. It came in and all looked great until I realized they had our family name incorrect. We emailed them and they requested a picture but after we sent it, they quit responding to my requests!! It's not a lot of money but it is the fact that you should take care of your customers. Do not recommend this company.
I do not recommend anyone consider partnering, working with, or purchasing from this startup!
This is a small Vietnamese startup, using the name 'kalotoys' for the domestic market and 'kindlytoys' for the international market. I signed up for kindlytoys' affiliate program. They accepted me as an affiliate, and I started promoting kindlytoys. However, I received no support or responses to my inquiries from kindlytoys, despite sending numerous emails requesting assistance over several months. They did not reply at all. This left a terrible impression—an extremely negative experience with kalotoys-kindlytoys, a Vietnamese startup. I do not recommend anyone consider partnering, working with, or purchasing from this startup! Avoid it!
There was an apparent issue with shipping which I was told about and had no issue waiting, but when the product arrived I had a couple that were suppose to have the dog or cat icons and they came as gingerbread men. Disappointing that my order was not paid attention to.
Purchased a Busy Board and a screw is missing from the velcro activity. Have sent a couple emails with no response. The board and it's attached objects are very thin and could easily break-off and become a choking hazard. Would not allow a child to play without adult supervision. The board is cute, but would not recommend.
I ordered two ornaments - one for my daughter born in 2021 and another for my daughter born this year. The ornament for my daughter born this year did not have her birth year and when I reached out to the company to see how to remedy this situation, I did not receive a reply.
Stickers showing tasks too tiny for limited eyesight
I was pleased with the construction of the task board, but the stickers' emblems either need to be much larger or in large print words for the tasks to help with an elderly person with limited eyesight.
Hubby was very pleased to have his name and the dog and cat on his board.
I ordered a wooden piggy bank for my son. The wood broke while i was trying to assemble it. As cute as they are, they seem to be cheaply made. Would not purchase again.
My order was never delivered! Order #:
KDT202216231
I have tried emailing and calling and have received no response. I paid and have received no refund.
I’m an OT and I love this product for every baby shower. This is my go to busy board! The quality is amazing and they always come out beautifully! 100% recommend!!
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