Prompt delivery and excellent quality!
The product came promptly and is excellent quality!
About Kindlytoys
Data updated- Website
- kindlytoys.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 42 reviews
- Replies to negative
- 0% (0/50)
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About this business
We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.
Written by the business, not verified by us.Is Kindlytoys legit?
Kindlytoys (kindlytoys.com) has a 3.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 42% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-05.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently highlight the great quality of the items, noting that the wooden toys and custom ornaments make wonderful gifts for young children. Many buyers also mention that the online ordering process is remarkably straightforward and that their purchases often arrive promptly without major issues. Some reviewers were not happy with significant delivery delays, noting that packages sometimes took weeks to arrive or went missing entirely before reaching them. A few customers also reported receiving incorrect products, damaged boxes, or items that unfortunately did not match the online descriptions and photos.
Auto-generated from all reviews of this business. For reference only.What people say
Order was placed August 5th and it took…
Order was placed August 5th and it took basically a month to arrive which was not timely for what I needed it for. Out of all fairness though, when I emailed my concerns your response was quick and professional.
I never received the package
I never received the package. I emailed the company and have yet to receive a response.
Beautifully made personalized toddler books.
Excellent, proactive customer care.
I never received my purchase so I…
I never received my purchase so I canceled the order and requested a refund. I was informed via email that my payment was refunded; however, the refund has not yet shown up on my card.
Not worth the money
The board itself is very thin and not sturdy. I feel that a lot of the activities on the board are not suitable for a one year old.
I never received my purchase— it was…
I never received my purchase— it was lost in transit. However, my money was returned.
This was a shocking experience
This was a shocking experience. Not only was the item late and we received no updates but after contacting "them", they said I didn't add a suite # (this person is the only person with that name at the address) so they will not send another or refund me. If I want another they will give me a 50% discount. I have never, in my 60+ years on this planet had such bad customer service AND I lost my money.
Great customer service
Great customer service! I reached out as soon as I placed my order as I chose the wrong colour and they changed it for me, no troubles at all. It came so quickly! Highly recommend, great people to deal with
They got smaller :(
I really wish you had not changed the size of your product; I understand that material costs have gone up, however I would have understood and paid more, now the one I bought in the past looks awkward next to the one I just bought because of the size difference :(
Was disappointed with how package…
Was disappointed with how package arrived! Package was not in great shape! Box was broken but puzzle was okay. I thought colors would be brighter! Present was a hit…
This was a horrible experience
This was a horrible experience. Ordered a gift for my nephews first birthday and it never arrived. I ordered several weeks early to make sure there was time. Said it would arrive on Apr 17 for a bday party more than a week later. I had to follow up on it and was then offered a refund with no option for the order being complete. I thought they should have filled the order and given a refund for the lack of effort on their end. By the way this company is not based in the states don’t be fooled. All correspondence came through from a different country.
Quality of toy was just OK
Quality of toy was just OK. Loved the design but wished the board was better quality.
Very nice product
Very nice product. Timely. Child loves it.
A great reminder for my grandchildren…
A great reminder for my grandchildren of the things they have to do at bedtime. My favorite was the next to last: get tucked in :-)
Customer service was very helpful
Customer service was very helpful. Products are very nice.
False Advertising
I bought two of the Montessori busy boards because they stated they were made in the USA. The back of the board is clearly stamped Made in Ha Noi, Vietnam.
Order Early
We ordered a Christmas gift for our niece at the beginning of December. We immediately got shipping tracking information but for several weeks it just said "label created" and "USPS awaiting package." It ended up not getting to us before our family Christmas party. The quality was nice and it looks great, just order extra early before you plan to give the gift.
Customer service was amazing
Customer service was amazing, quick response from a real person! The Christmas ornaments exceeded my expectations! I absolutely love them!
Very misleading advertisements and ship times
Do not order from this company unless you have a few weeks to wait for your item to be delivered even though they advertise next day shipping, they do not ship next day but instead do a pre shipping label. Customer service is horrible and just keeps asking you to be patient ? How can you be patient when you order for Christmas and they then tell you it will be here on the 27 th ? Last I knew Christmas was on the 25th not the 27th. I made sure to only order because it is on their website “ next day shipping” then after when I looked on the progress and emailed them I was told that it takes 3-5 BUSINESS DAYS to make and then another 5-7 BUSINESS days to receive! Where was all that info when they were advertising to get orders for Christmas? Been dealing with Vanessa in customer service and she could care less that it won’t be here till after Christmas even when I explained to her that her website was very misleading and she should let the customers know that if you order anything here, it will NOT be shipped the next day and you will have atleast a two week time period for your orders. That would have been nice to know ahead of time and I would have NEVER ordered from them. I guess they don’t care about the customer and will continue to just get orders and your money. Look elsewhere because this company is very misleading and it’s not about the time it takes but more the way they mislead you and then could care less if you get the order in time or not. Very disappointed and will NEVER order here again!!
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