Koprez®

Hi Eileen, I'm truly sorry for the experience you had and the frustration this caused. After reviewing your case, I found that there was an issue with the delivery of our email replies, although we had responded to each of your emails. I sincerely apologize for the confusion and for the delay in resolving your concern. We've sent you an email because we'd really like the opportunity to make things right. We hope you'll take a moment to review it, and we look forward to resolving this for you. Kind regards, Thalia

Hi Thomas, Thank you so much for taking the time to share your experience! We're delighted to hear that the product has helped and that it met your expectations. It's also great to know your order arrived safely in New Zealand. We truly appreciate your support and hope your Koprez product continues to provide you with lasting comfort and relief. If you ever have any questions or need assistance, we're always here to help. Wishing you all the best! Best regards, Thalia

Hi Teresa, Thank you so much for your wonderful review! We're delighted to hear that you're happy with the quality and comfort of the product. We're also glad our customer support team was able to help you find the right size quickly. Knowing that the straps fit well and provide the support you were looking for means a lot to us. We truly appreciate your feedback and hope your Koprez product continues to bring you comfort. If you ever need anything else, we're always here to help! Best regards, Thalia

Hi Rheeder, Thank you for taking the time to share your feedback. We're sorry to hear that our request came as a surprise and that it left you with an unsatisfactory experience. That certainly wasn't our intention. The only reason we reached out to ask for additional information was because there was an issue with the shipping details on your order. Specifically, the courier required a contact phone number to ensure your package could be delivered successfully. Without it, there was a risk that your shipment could be delayed or returned. Our goal was simply to make sure your order reached you as quickly and smoothly as possible. We understand that being asked to provide additional information after placing an order can feel unexpected, and we apologize if we didn't explain the reason clearly. Thank you again for your feedback. Kind regards, Thalia

Hi Anne, Thank you so much for your wonderful review! We're delighted to hear that our Foot Sleeves have helped you get back to your daily routine with greater comfort. It's especially encouraging to know that one of your heels has returned to normal and that you're experiencing such positive results. You're absolutely right. Addressing foot pain early can help reduce unnecessary strain on the rest of the body caused by changes in the way we walk. Thank you for recommending Koprez to others! We truly appreciate your support and wish you continued comfort, healing, and many more pain-free days ahead. Warm regards, Thalia

Hi MJ, Thank you so much for your fantastic review! We're thrilled to hear that you felt an immediate difference in your feet and ankles as soon as you put on your Koprez Foot Sleeves. Knowing they've made such a positive impact right from the start is incredibly rewarding for our team. Thank you for your recommendation and for choosing Koprez. We truly appreciate your support and wish you continued comfort and relief! Warm regards, Thalia

Hi Jackie, Thank you so much for your kind update! We're glad to hear you're already noticing an improvement, even though there's still some discomfort. Recovery can take time, especially depending on the severity and how long you've been experiencing the issue. We're encouraged that you're moving in the right direction and hope you'll continue to see steady progress in the weeks ahead. Thank you for your patience and for taking the time to share your experience. We truly appreciate your kind words and wish you continued healing and lasting relief! Warm regards, Thalia

Hi Patrice, Thank you so much for sharing your experience! We're sorry to hear how much plantar fasciitis was affecting your daily walks, but we're absolutely delighted to know that our Foot Sleeve provided relief so quickly. Hearing that you were able to walk on your heel with much less pain within just a few hours is incredibly rewarding for our team. We're also honored that you came back to purchase a second sleeve! Your trust and recommendation mean the world to us. Thank you for choosing Koprez to support your recovery. We wish you continued healing and many more comfortable, enjoyable walks ahead! Warm regards, Thalia

Hi Lain, Thank you so much for taking the time to share your experience! We're thrilled to hear that your Koprez Foot Sleeve made such a positive difference from the very first day. We're sorry to hear you developed plantar fasciitis, but it's wonderful to know you're finding relief and that you're already seeing steady improvement. You're absolutely right! pairing the sleeve with regular stretching can make a big difference in the recovery process. Your recommendation and kind words mean a great deal to us. Thank you for trusting Koprez to be part of your healing journey. We wish you continued progress and many more pain-free days ahead! Warm regards, Thalia

Hi Richard, Thank you so much for the wonderful review! We're delighted to hear that your order arrived quickly and that our team's communication hit the mark. That's exactly the experience we aim for with every customer. We hope you're loving your Koprez sleeves! If you ever need anything, we're always just a message away. Warm regards, Thalia

Hi Sue, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience. We take customer communication very seriously and pride ourselves on responding promptly to every email we receive. That's why it's very unusual and concerning to hear that you didn't receive any acknowledgment or replies from us. It's possible there was an issue with email delivery or that your messages didn't reach our support inbox, but we'd like to investigate this immediately. Please reply to any of our emails or contact us again with your order number so we can look into what happened, provide an update on your order, and make things right as quickly as possible. We sincerely apologize for the frustration this has caused and appreciate you bringing it to our attention. We hope to have the opportunity to resolve this for you. Best regards, Thalia

Hi Arielle, Thank you for taking the time to share your feedback, and we're truly sorry for the frustration you experienced during checkout. We can confirm that your order for one pair of Koprez foot sleeves has been successfully received on our system. Regarding the order confirmation email, this is automatically sent to the email address entered at checkout. In some cases, it may take a few minutes to arrive or can end up in the spam/junk folder, so we recommend checking there as well. We also sincerely apologize for your experience with the checkout flow and any confusion caused by the additional offer page. We understand how this may have felt unexpected, and we appreciate you bringing it to our attention. Please reply to our support email so we can make sure everything is in order and assist you further if needed. We're here to help and would like the opportunity to resolve this for you. Best regards, Thalia

Hi Julia, Thank you so much for your kind feedback! We're really glad to hear that the compression sock is helping relieve your plantar fasciitis and heel pain. Your experience means a lot to us, and we're happy the product has been helpful for your comfort and daily mobility. Wishing you continued relief and all the best! Best regards, Thalia

Hi Manohar, Thank you for your feedback and for sharing your experience! We're glad to hear you’re happy with the quality and manufacturing of the product. We also appreciate your suggestion regarding color options. This is really helpful for us to understand how customers are using the product in different settings. We’ll make sure to pass your feedback to our product team for consideration, especially around offering more discreet color options for different footwear styles. Thank you again for your support! Best regards, Thalia

Hi Donna, Thank you for taking the time to share your experience, and we sincerely apologize for the delays and frustration you've encountered. We completely understand how disappointing it is to wait longer than expected, especially after your order was delayed due to the color you originally selected being out of stock. We also apologize for the delay in our responses and for the inconvenience caused while you were trying to obtain an update and tracking information. We're glad to hear that your order is now on its way, and we truly hope it reaches you very soon. Once it arrives, we hope the sleeve provides the relief you're looking for. Please reply to our most recent email if you have any further concerns. We're committed to resolving this to your satisfaction and will continue to assist you until the matter is fully resolved. Thank you for your patience and for giving us the opportunity to make things right. Best regards, Thalia

Hi Warren, Thank you so much for sharing your experience with us! We're truly glad to hear that wearing the Koprez foot sleeve has made such a meaningful difference for you, especially in helping you get up in the morning with less pain and improved mobility. It’s incredibly rewarding to know it’s providing real relief during your day-to-day routine. We really appreciate your support and trust in us, and we wish you continued comfort and improvement! Best regards, Thalia

Hi Kavita, Thank you so much for sharing your experience! We're really glad to hear that after just two weeks, you've noticed such a significant reduction in pain and that it’s become an important part of your morning routine. It’s wonderful to know it’s helping you start your day with more comfort and confidence in your steps. We truly appreciate your support and wish you continued relief and recovery! Best regards, Thalia

Hi Cecilia, Thank you so much for sharing this feedback, it truly makes our day! We know it can take a little time to break in and get used to the Koprez foot sleeve fit, so we're thrilled to hear the difference is starting to show and that your pain is easing up. Thank you for sticking with it, and we can't wait to hear that you're pain free. Please don't hesitate to reach out if you ever need anything. Warm regards, Thalia

Hi Harshad, Thank you so much for your wonderful review! We're delighted to hear that you found the product easy to put on and that it's comfortable to wear, even during the summer. It's great to know it's providing the support you need without irritating your skin. We truly appreciate your kind words and your support. Thank you for choosing us! Best regards, Thalia

Hi Sally, Thank you so much for your kind review! We're thrilled to hear that you're happy with the product and that you've placed your trust in Koprez. Your confidence means a great deal to us, and we're committed to continuing to provide products and service you can rely on. Thank you for choosing Koprez! Best regards, Thalia