My experience was the best
My experience was the best , because the customer is so Good.
About laytrip.com
Data updated- Website
- laytrip.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 29 reviews
- Replies to negative
- 53% (9/17)
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About this business
Laytrip is a Layaway Travel Agency (LTA) that was created by experienced industry and online product specialists, to make travel simpler, easier, and more affordable for everyone. Our platform lets you book airline and hotel itineraries, then pay with customizable installments without any credit checks or interest charges.
Written by the business, not verified by us.Is laytrip.com legit?
laytrip.com (laytrip.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 53% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-09-05.
What people say
Very easy app to use
Very easy app to use. The payment plan on the flights were excellent. I highly recommend using this app.
Booking is so easy!
Booking experience is so easy! I paid a very comfortable deposit and was able to make my payments swiftly. The CS team is very attentive with granting extensions!
Excellent customer service
Very poor service
Very poor service, particularly on the informing very relevant information, regarding offers to pay an airfare using the installments offered and the down payment. If this company, no longer offers this services and know this then it should simply NOT OFFER IT, on ARAJET website.
Amazing! Highly Recommended
Amazing Highly Recommended
Good
Great experience and good for money management
Very easy steps and it really helped me…
Very easy steps and it really helped me on my trip planning
Thank you so much for your support
Thank you so much for your support. You were very helpful with my account issue and a payment error.Rafael helped me a lot.
FOR 2 PAYMENT INSTALLMENTS I FEEL ROBBED
Best payment option for bookings
I was unaware of the ease using Laytrip would provide. Booking for multiple people is costly but Laytrip made it so attainable. Awesome service.
My experience was super good
Always makes easier to afford vacation…
Always makes easier to afford vacation with big families.
Not a good experience
Not a good experience. I payed the entire reservation and want to add an extra baggage and it wants me to pay the entire reservation again. 🤔. Don’t understand why? The extra baggage is $80. No help so far from Laytrip nor Arajet.
Reply from laytrip.com2025-08-09
Hello Migdalia, Thank you for sharing your experience with us - we truly regret the frustration this has caused. Once your booking is fully paid through Laytrip, you should never be asked to pay the full reservation amount again. We’ve escalated this to our team right away, and one of our agents has already reached out to assist you. Our goal is to have this resolved quickly so you can finalize your travel plans with confidence and peace of mind. We appreciate your patience and the opportunity to make this right. Sincerely, Laytrip Team
I like thank
The pricess are grest and it was easy…
The pricess are grest and it was easy to make the reservation. Will let You know more when I make the trip
Good service
I was scammed by this company
I was scammed by this company. Do not do business with them. I had an issue with my credit card, which flagged a security problem when they changed the company name and the charge didn’t go through for a month. They simply canceled my ticket and refused to give me a refund. This is a dishonest company — if this had happened in Brazil, they would be legally forced to pay me back with interest and monetary correction.
Reply from laytrip.com2025-07-14
Hello Elio, Thank you for your feedback. We're sorry to hear that you encountered an issue with our service. At Laytrip, we offer flexible installment services without credit checks or interest rates. You may select the desired frequency and payment amounts during checkout, after which the payment plan is locked. In your case, the booking was unfortunately auto-cancelled due to missed payments. We allow a 10-day grace period to resolve payment issues, during which we send several email reminders, retry the payment, and notify you about the potential cancellation. Since we didn’t receive a response or payment within that window, the booking was cancelled and could not be reactivated or refunded. We regret the inconvenience this may have caused. Our process is designed to ensure transparency and consistency for all our customers, and we appreciate your understanding. If you have any questions or need further assistance, please feel free to contact our customer support team. We're here to help. Sincerely, Laytrip Team
Excelente everything
The services is ok and te People are excellent
really everything is very simple yes
really everything is very simple
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