Laytrip is a Layaway Travel Agency (LTA) that was created by experienced industry and online product specialists, to make travel simpler, easier, and more affordable for everyone. Our platform lets you book airline and hotel itineraries, then pay with customizable installments without any credit checks or interest charges.
Written by the business, not verified by us.
Is laytrip.com legit?
laytrip.com (laytrip.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 53% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-09-05.
It's a system based on ripping off if the customer makes a mistake and forgets to pay for just one month, there is not automated charging, there is no advanced payment, if yo don't pay an installment in the following 10ndays you loose all payments, which is injust, and unethical, we asked for monthly payments and it went to weekly payments anyway
Reply from laytrip.com2025-04-07
Hello Leo,
Thank you for your feedback. We’re sorry to hear you’re unhappy with your experience.
At Laytrip, we offer flexible installment services without credit checks or interest rates. You may select the desired frequency and payment amounts during checkout, after which the payment plan is locked.
Throughout your payment plan, we understand that you might miss a payment, so we offer a 10-day grace period to accommodate such situations. We send out missing payment reminders via email and attempt to collect the missing payment during the grace period.
If we don't receive the payment or hear from you within the grace period, the system automatically cancels the booking. We warn you of the cancellation on the 2nd day of the missed payment and clearly define the payment deadline. We regret that your booking was affected, but we hope you understand that this process is in place to maintain clear expectations and smooth operations for both our customers and the team.
If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We’re here to help.
Sincerely,
Laytrip Team
I just made my first reservation, it was very easy to make and without complications, I liked that it really is what it says there were no complications when making the reservation.
Don't book with this company,,,,they cancel my trip at last minute in December for a surprise birthday trip,,,,today is 25 February and all now I can't get back my money,,,,I'm getting tired of waiting,,,,the bank send them emails and all now they don't respond,,,, my family send them emails and all now no respond,,,,I'm getting tired of waiting for my money,,,they are quick to take the money from card but take month to refund back money,,,I NEED MY MONEY NOW
Reply from laytrip.com2025-03-03
Hello Kerry,
We apologize for the inconvenience caused by your flight cancellation. Unfortunately, airlines sometimes make last-minute schedule changes that disrupt plans.
After you reached out to us, we confirmed the case with the airline and issued the refund to you on January 15, 2025. The refund has been processed on our end and should have arrived to you within 5 to 10 business days.
We haven't heard from your bank, but we have sent you the refund reference numbers so you may follow up with your bank to locate the refund.
In case you continue to experience issues, please reach out to our support team with additional details, and we’ll be happy to assist you further.
Sincerely,
Laytrip Team
I recently used Laytrip for a flight, and it was a complete nightmare from start to finish. First of all, they only book one-way trips, which is incredibly inconvenient. This resulted in multiple confirmation codes that I had to manage, making the whole process a confusing mess. I spent way too much time just trying to get everything organized.
To make matters worse, they booked the cheapest option available, which I guess was to be expected, but it meant that my wife and I were not even seated together on the flight. That's just unacceptable, especially when you're booking through a third-party app. I really should have known better than to trust a service like this, but I figured it would be a convenient way to book our travel. Big mistake.
I won’t be using Laytrip again, and I’d caution anyone considering it to look elsewhere. The whole experience was frustrating and disappointing.
Reply from laytrip.com2025-01-30
Hello Jesse,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience.
Regarding the most basic economy tickets, we do mention on our website that this is the only option available with us at the moment.
As for the multiple confirmation codes, we completely understand how frustrating this can be. Sometimes, airlines issue separate codes for different flight segments, and unfortunately, we don’t have control over this process.
We’re always looking for ways to make the experience smoother for our customers and will continue to explore options to improve these points in the future.
Sincerely,
Laytrip Team
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