Laytrip is a Layaway Travel Agency (LTA) that was created by experienced industry and online product specialists, to make travel simpler, easier, and more affordable for everyone. Our platform lets you book airline and hotel itineraries, then pay with customizable installments without any credit checks or interest charges.
Written by the business, not verified by us.
Is laytrip.com legit?
laytrip.com (laytrip.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 53% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-09-05.
Update/Follow up .. I received communication, mid October AFTER my initial review post. It was only then that Laytrip support wanted to acknowledge my experience and provided every excuse as to why my refund requests for $xx5.23, were ignored. A timeframe for the refund, "within 14 business days" was also noted. There was also a request that I "update" my review to reflect their communication. I declined at that time. Funds were eventually received. Fast forward to Dec 3, 2024, the date I received an email stating the airline agreed to, "refund $xx3.04 for the cancellation of your reservation. This refund should be processed to your payment method within the next 7 to 14 business days." This Dec 3 amount would be ~$200 less than the total paid to Laytrip. From my point of view, this amount reflected about half my lodging reservation. Note, I had been in ongoing communication with the airline in regard to my lodging loss. Late December (27?), I sent an email inquiring about the refund from Dec. 3. The response received stated the refund was processed Oct 17 and processed to my card ending in xxxx. Not wanting assume this another one of their games being played, but why send an email Dec 3 if a refund was issued 2 months prior in a different that paid to Laytrip? Most important, if that was the case, where is the other $200 owed? No further communication has been made.
Reply from laytrip.com2025-01-28
Dear Tamara,
Thank you for sharing your feedback, and we sincerely apologize for the delays and frustration you’ve experienced. We understand how disappointing this situation must be, and we appreciate your patience.
Once we received your request, our team contacted the airline to process the refund. As an online travel agency, we have multiple communication layers between us and the airline, which can sometimes lead to extended resolution times. However, once we received the refund approval from the airline, we issued the full refund to you on October 17, 2024. The refund should have been deposited into your account within 7-14 business days from that date.
We’ve also reached out to you privately, offering to send you the refund reference numbers. You can use those to track the refunds with your bank, in case there is anything missing.
Sincerely,
Laytrip Team
They are a scam , I paid $790 on their website just to found out the flight was only 375 . When I asked them they said they paid 375 , and could not give me an answer explaining why I was charged 2x the price . I was told that they take a fee from the down payment but they stole half of the money that I paid . So I would stay away from them .
Reply from laytrip.com2024-12-03
Hello Franchesca,
We're very sorry about the pricing discrepancy.
Due to the convenience and accessibility of the installments that Laytrip provides, our prices may be slightly higher than the ones directly on the airline/hotel website.
However, our team has got in touch with the travel provider to investigate your case and found an issue. We sent you an email with the resolution, addressing the price difference.
Sincerely,
Laytrip Team
I Got a problem with my card, and ask for help at Customer Service. It was faster than any other page... Thanks Rafael & Alex for being the best in custoer service, being so kind, cordial & fast.
This company is very useful for splitting payments and having flexibility on said payments. The CS team gave me extensions to pay when I reached out to them so I didn't lose my booking. Very nice!
I've recommended this to all my family. Love it!1!!!
I encountered a difficult travel situation and needed help from customer service to resolve. Rafael took the time to work with me and showed we so much patience and grace. I’m satisfied.
Nobody reads these emails I am still waiting for my refund this company is so unprofessional with my money refund day 70 still no refund nobody can tell me anything
Reply from laytrip.com2024-10-15
Hello Katrina,
We apologize for the delays with your refund. As an online travel agency, we can only issue refunds after confirming them directly with the airline. Thus, the refund timeframe depends on how quickly the airline responds to us.
Nonetheless, I can confirm that we've finally received an answer from the airline and issued the refund to you on October 9, 2024. In case you don't receive it within 7 to 14 business days, don't hesitate to reach out to our customer support team for investigation.
Sincerely,
Laytrip Team
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