For over 50 years, LegalShield® has given everyday people and small businesses access to designated provider law firms, without the average cost of hundreds of dollars an hour. With a LegalShield membership, you get access to a designated law firm that knows state laws and will listen to your needs, at a price that works for you.Whether you're reviewing a contract, navigating a traffic matter, planning your estate, or facing an unexpected legal situation, LegalShield members never have to wonder if they can afford to make the call that can on average cost hundreds of dollars an hour. The answer is always yes. There is a team of law firms across country who are ready to go to work for you.Named the “Best Overall Prepaid Legal Service” by Forbes Advisor four years in a row, LegalShield has spent decades making legal plans accessible to everyone. And with thousands of five-star reviews on TrustPilot, its track record speaks for itself. Real Lawyers. Unreal Prices.What is LegalShield®?LegalShield is a legal subscription service that provides access to a network of provider law firms for a low, monthly fee. For over 50 years, LegalShield has made it affordable and easy for members to connect with designated law firms across the United States and parts of Canada made up of seasoned lawyers with an average of 22 years of experience that can consult on things like: Will preparation and estate planning Consumer and bill issues Contract review Real Estate transactions Traffic violationsPlus, they can write letters or make phone calls on your behalf and they are at your service 24/7 for covered legal emergencies. We offer a variety of personal and business membership options and there are currently 4.5 million people protected by LegalShield.What exactly is a legal subscription service?Instead of paying a lawyer by the hour, pay a small monthly or annual fee and get access to a law firm that can advise you on a variety of legal issues—but without a huge bill. What is covered under the Personal LegalShield Membership?As a LegalShield Member, you get access to a variety of legal services, in general, including: advice on an unlimited number of personal legal issues, letters or calls made on your behalf, contract and document review (starting at up to 15 pages each) and more. Review a plan contract for complete terms, coverage, amounts, conditions, eligibility, limitations and exclusions.If the basic personal membership doesn’t cover my specific situation, how much will it cost me?Many day-to-day personal legal issues are covered by the standard membership with no additional fees. If your personal legal issue is not a fully covered benefit, as a LegalShield Member, your Provider Law Firm can consult with you and provide additional referral services necessary to assist you at a discounted rate of the provider lawyer's standard hourly rate.How can I access my legal team in an emergency?Access after-hours legal consultation for covered personal legal emergencies such as an arrest or detainment, if you’re seriously injured in an automobile accident, or if you’re served with a warrant. Just call 1-877-825-3797 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the LegalShield mobile app and select Call Emergency Line to make your call.What is LegalShield's cancellation policy?LegalShield is a monthly legal subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to cancel is by emailing us at [email protected] with your name, membership number, phone number, and your request to cancel the membership.For annual memberships, you may cancel any time after your first 12 months. If you would like to speak to someone about options to maintain your membership, please call as soon as possible to keep any pre-trial hours or other benefits you may have accumulated at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of our team would be happy to help.LegalShield Reviews: Do you utilize them?Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials. Download the LegalShield App Discover a new way to speak with lawyers. 24/7, hassle-free access to local lawyers with the LegalShield app.
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Is LegalShield legit?
LegalShield (legalshield.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and dedicated legal team for providing prompt, reliable, and exceptionally helpful guidance on various legal matters. Many consumers deeply appreciate the supportive attorneys who listen attentively to their concerns and communicate clearly throughout the entire consultation and advisory process.
However, some people mentioned notable difficulties reaching support over the phone or experiencing delayed response times when urgently needing assistance. A few reviewers also felt that communication lacked proper urgency regarding their active cases, leaving them feeling unsupported and frustrated at times.
Auto-generated from all reviews of this business. For reference only.
I had a big concern about someone stealing my ID online and thereafter using it to get Money from my checking and savings accounts and since it was during a weekend I opened my Legalshield for the first time to search for an immediate response from a Lawfirm . I then sent a message to my attorney who called me during the first hours next Monday to get more information about my concerns. She guided me through a process which seemed to be efficient and now I have a piece of mind.
Reply from LegalShield2026-07-27
Cecile, thank you for sharing your positive experience. We're glad our team responded promptly and provided the assistance you needed. If you have any further questions or need assistance, don't hesitate to reach out. Thanks for choosing us.
Legal Shield and ID Shield has been awesome for my family and me for over 15 years. I recently needed my Will and other final documents up to date. I contacted Legal Shield and was referred to a wonderful attorney for setting up Will and other documents. I received them about two weeks later and checked them all. They are perfect. These documents superseded all previous documents. I also called with a Legal question and immediately had the answer for my issue years ago. I bundled both each month, set up for wife and son and daughter. I am most happy that my question and documents didn’t cost anything more than my monthly subscription. I would highly recommend you both for you and your family.
Reply from LegalShield2026-07-24
It's fantastic that you had such a positive experience with our team and that your concerns were handled efficiently. We look forward to continuing to assist you in the future. Thanks for trusting us and for being a valued member for over 15 years!
Complete ripoff. Constantly passing the buck while charging you. Then they continue to charge after cancellation.
Reply from LegalShield2026-07-22
Karen, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We’re sorry to hear you’re considering canceling your affordable legal service. LegalShield is a monthly legal subscription service, and members may cancel at any time.
Per company policy, cancellation requests must be submitted in writing. The easiest way to do this is by emailing [email protected] with your name, membership number, phone number, and a request to cancel your membership.
For annual memberships, cancellation is available at any time after the initial 12-month term. If your membership was obtained through your employer, we also recommend notifying your Human Resources department to ensure the cancellation is fully processed.
If you have any questions, would like to confirm receipt of your request, or prefer to speak with someone directly, please contact our Customer Care Team at (844) 714-8494, Monday - Friday from 7:00 AM to 7:00 PM CST. A team member will be happy to assist you.
I felt completely at ease after my consultation about the advice and situation!
Reply from LegalShield2026-07-21
Carlena, it's fantastic that you had such a positive experience with our team and that your concerns were handled efficiently. We look forward to continuing to assist you in the future. Thanks for trusting us and for being a valued member.
Complete scam. You'll spend much more time on hold, waiting for someone to talk to you or call you back than getting actual advice.
You get what you pay for - crappy service
Reply from LegalShield2026-07-21
Nikhil, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
My experience with LegalShield from start to finish was an absolute disaster. I am genuinely surprised the company is still in business because no one I spoke with seemed to know what was going on, and I was repeatedly given conflicting information.
The problems started when I signed up for a **personal** LegalShield membership and submitted documents for a legal matter. Shortly afterward, I received a call informing me that my issue was considered a **business matter** and that I would need a business membership instead. Following those instructions, I canceled my personal plan, opened a business membership the next day, resubmitted all of my documents, and waited to hear from an attorney.
Later that same day, I received another call telling me the exact opposite; that my issue was actually a **personal matter** and that the business membership could not assist me. When I explained that I had already opened a personal account first and had been instructed to switch to a business plan, the representative sounded confused and surprised. She acknowledged that something was clearly wrong but ultimately told me they still could not help.
To make matters worse, when I called seeking clarification about my business membership, I was told my account didn't even have a business name attached to it, even though I had entered my business name, submitted my EIN, and could see the information in my online profile. I was transferred to another department to correct the issue, only to be told that because the account was less than 24 hours old, no changes could be made. I was simply passed between departments and left on hold without any resolution.
At that point, I decided I wanted nothing more to do with LegalShield and called to cancel the business membership. Ironically, the representative actually laughed and commented on how absurd the situation was. While she found it amusing, I certainly did not. I was then told that canceling over the phone was not enough and that I also needed to submit my cancellation request in writing via email.
I sent the cancellation request to the email address I was specifically instructed to use. Later, I contacted customer support through chat to confirm it had been received, only to be told I had been given the **wrong email address**. Once again, I had received incorrect information from LegalShield. I then sent the same cancellation request to a different email address that I was told was the correct one.
Another consistent issue was the quality of the live chat support. The chat representatives always seemed to be in a hurry to end the conversation, repeatedly asking whether there was "anything else they could help me with" even though my issue had not actually been resolved. Rather than taking the time to investigate the problem or ensure I had received accurate information, the interactions felt rushed and focused on closing the chat as quickly as possible. This only added to the frustration and reinforced the impression that resolving customer issues was not a priority.
Even after all of that, the problems continued. This morning, I received another call from the assigned law firm attempting to move forward with my case even though I had already been told that both memberships were being canceled.
After countless phone calls, multiple chat conversations, repeated transfers between departments, conflicting instructions, and multiple cancellation emails, I have now been told that my accounts are canceled and that I should receive a refund. At this point, however, I have very little confidence that I have finally been given accurate information.
This was one of the most disorganized and frustrating customer service experiences I have ever had. Instead of receiving legal assistance, I spent days being bounced between departments, given contradictory instructions, and correcting mistakes made by LegalShield representatives. I would not recommend this service to anyone.
Reply from LegalShield2026-07-22
Yasmine, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Receiving help from Kristin, a real attorney, was so much of a relief re: Living Trust. She went over what I sent making sure my Trust was good for Oregon laws. Now I have peace of mind that there will be NO hiccups once we're gone. Very professional!
And so quick.
I'm so grateful to "LEGAL SHIELD" Best thing I did, was to become a member. Thank you Kristin for all your help, you really gave me "Peace of mind"
Reply from LegalShield2026-07-20
Robin, it's fantastic that you had such a positive experience with our team and that your concerns were handled efficiently. We look forward to continuing to assist you in the future. Thanks for trusting us and for being a valued member.
attorneys have always been helpful and not pushy. Gives me all the options available for me to decide. Great to talk to.
Reply from LegalShield2026-07-17
Gabriel, thank you for sharing your positive experience. We're glad our team responded promptly and provided the assistance you needed. If you have any further questions or need assistance, don't hesitate to reach out. Thanks for choosing us.
The Parker StanburyLLP principal attorney selected to address my inquiry has an excellent client service orientation.
Reply from LegalShield2026-07-17
Vilma, thank you for your trust and kind words. Our team is here to provide the support you need, and we look forward to assisting you whenever legal questions arise.
The lawyers were very clear and helpful with the advice that was given.
Reply from LegalShield2026-07-17
Jacqueline, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for being a valued member.
Ron, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for choosing us.
The response to my legal matter was quickly resolved.
Reply from LegalShield2026-07-17
Thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
They return calls and keep you updated on your situation
Reply from LegalShield2026-07-20
Lorraine, thank you for sharing your positive experience. We're glad our team responded promptly and provided the assistance you needed. If you have any further questions or need assistance, don't hesitate to reach out. Thanks for choosing us.
J
Joan LoucraftUnited States · 1 review · Verified · Experienced 2026-07-10 ·
★★★★★
Great attorney
I really appreciate my Attorney, Matthew May, being open and honest, guiding me, and being prompt returning my calls. I am very happy I contacted Legal Shied.
Joan Loucraft
Reply from LegalShield2026-07-17
Joan, thanks for the review. Our team prioritizes providing thorough support with legal matters, and we're thrilled that it met your expectations. Please feel free to reach out if you need further assistance. We appreciate you choosing us.
listened and understood my case. gave me sound advice. Annie Zhao did a great job explaining what was happening
Reply from LegalShield2026-07-17
Gentry, it's fantastic that you had such a positive experience with our team and that your concerns were handled efficiently. We look forward to continuing to assist you in the future. Thanks for trusting us and for being a valued member.
Did not explain well. Was insensitive to my situation. Was short and quiet to get off the phone
Reply from LegalShield2026-07-16
Lisa, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Took their time. And answered additional questions and looked further things up to verify information while on my call.
Reply from LegalShield2026-07-16
Kristin, thanks for the review. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.
