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Legal Services & Government

LegalShield

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200 reviews

4.4200 reviews
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About LegalShield

Data updated
Website
legalshield.com
Category
Legal Services & Government
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
100% (24/24)
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About this business

For over 50 years, LegalShield® has given everyday people and small businesses access to designated provider law firms, without the average cost of hundreds of dollars an hour. With a LegalShield membership, you get access to a designated law firm that knows state laws and will listen to your needs, at a price that works for you.Whether you're reviewing a contract, navigating a traffic matter, planning your estate, or facing an unexpected legal situation, LegalShield members never have to wonder if they can afford to make the call that can on average cost hundreds of dollars an hour. The answer is always yes. There is a team of law firms across country who are ready to go to work for you.Named the “Best Overall Prepaid Legal Service” by Forbes Advisor four years in a row, LegalShield has spent decades making legal plans accessible to everyone. And with thousands of five-star reviews on TrustPilot, its track record speaks for itself. Real Lawyers. Unreal Prices.What is LegalShield®?LegalShield is a legal subscription service that provides access to a network of provider law firms for a low, monthly fee. For over 50 years, LegalShield has made it affordable and easy for members to connect with designated law firms across the United States and parts of Canada made up of seasoned lawyers with an average of 22 years of experience that can consult on things like: Will preparation and estate planning Consumer and bill issues Contract review Real Estate transactions Traffic violationsPlus, they can write letters or make phone calls on your behalf and they are at your service 24/7 for covered legal emergencies. We offer a variety of personal and business membership options and there are currently 4.5 million people protected by LegalShield.What exactly is a legal subscription service?Instead of paying a lawyer by the hour, pay a small monthly or annual fee and get access to a law firm that can advise you on a variety of legal issues—but without a huge bill. What is covered under the Personal LegalShield Membership?As a LegalShield Member, you get access to a variety of legal services, in general, including: advice on an unlimited number of personal legal issues, letters or calls made on your behalf, contract and document review (starting at up to 15 pages each) and more. Review a plan contract for complete terms, coverage, amounts, conditions, eligibility, limitations and exclusions.If the basic personal membership doesn’t cover my specific situation, how much will it cost me?Many day-to-day personal legal issues are covered by the standard membership with no additional fees. If your personal legal issue is not a fully covered benefit, as a LegalShield Member, your Provider Law Firm can consult with you and provide additional referral services necessary to assist you at a discounted rate of the provider lawyer's standard hourly rate.How can I access my legal team in an emergency?Access after-hours legal consultation for covered personal legal emergencies such as an arrest or detainment, if you’re seriously injured in an automobile accident, or if you’re served with a warrant. Just call 1-877-825-3797 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the LegalShield mobile app and select Call Emergency Line to make your call.What is LegalShield's cancellation policy?LegalShield is a monthly legal subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to cancel is by emailing us at [email protected] with your name, membership number, phone number, and your request to cancel the membership.For annual memberships, you may cancel any time after your first 12 months. If you would like to speak to someone about options to maintain your membership, please call as soon as possible to keep any pre-trial hours or other benefits you may have accumulated at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of our team would be happy to help.LegalShield Reviews: Do you utilize them?Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials. Download the LegalShield App Discover a new way to speak with lawyers. 24/7, hassle-free access to local lawyers with the LegalShield app.

Written by the business, not verified by us.

Is LegalShield legit?

LegalShield (legalshield.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and dedicated legal team for providing prompt, reliable, and exceptionally helpful guidance on various legal matters. Many consumers deeply appreciate the supportive attorneys who listen attentively to their concerns and communicate clearly throughout the entire consultation and advisory process. However, some people mentioned notable difficulties reaching support over the phone or experiencing delayed response times when urgently needing assistance. A few reviewers also felt that communication lacked proper urgency regarding their active cases, leaving them feeling unsupported and frustrated at times.

Auto-generated from all reviews of this business. For reference only.

What people say

My family used LegalShield and was…

My family used LegalShield and was referred to Attorney James A. Davis in Winston-Salem for an intestate estate. After the initial contact, we received no communication for nearly six months. In April, I had to drive from Georgia to North Carolina just to get an update because no one at the firm was responding.The attorney’s paralegal sent my sister the administrator forms using an office address the firm stopped using two years ago. The correct office address—where Attorney Davis has been located for approximately two years—is 250 W 1st St, Suite 212, Winston-Salem, NC 27101. We now have proof that the firm was still using outdated stationery: the client intake form provided by the office displays the old address, showing that obsolete materials were still in circulation.My sister mailed the notarized forms certified. USPS marked the package “delivered in person” on a Saturday when the building was closed, and the postal inspector later confirmed the carrier signed for it himself. The forms were never delivered.Because of this mistake, 14 heirs—including me—had to redo and re-notarize our documents, costing time, money, and additional travel. In July, my sister went directly to the courthouse and was approved as administrator in three days, something the attorney had not accomplished in half a year.Only after she was approved did Attorney Davis refund the $2,500 retainer that had been cashed in February. He refused to accept responsibility for the delay, the travel expenses, or even the $7 notary fee caused entirely by his paralegal’s error. I’m not a high-paid attorney—every dollar matters, including my $7. LegalShield should know this referral resulted in avoidable delays, unnecessary expenses, and a complete lack of accountability.

Reply from LegalShield2026-07-13

DS, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.

The Atty Vera V was kind

The Atty Vera V was kind, helpful and professional. She gave me lots of ideas on what I can do about my situation.

Reply from LegalShield2026-07-13

Stephanie, thank you for sharing your positive experience. We're glad our team provided the assistance you needed. If you have any further questions or need assistance, don't hesitate to reach out. Thanks for choosing us.

The team got back to me in a timely…

The team got back to me in a timely manner and explained in great detail

Reply from LegalShield2026-07-13

Julie, it's fantastic that you had such a positive experience with our team and that your concerns were handled efficiently. We look forward to continuing to assist you in the future. Thanks for trusting us and for being a valued member.

It was a very easy experience

It was a very easy experience. My will and other papers were done cheaply and quickly. Communication was excellent between the will worksheets and phone calls.

Reply from LegalShield2026-07-13

Steve, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.

Quick turnaround

Whenever I call for advice from a lawyer, the 24 hour recommended, always comes in so much sooner and it makes life so. Much easier. I was able to receive an answer to what was needed with courtesy and respect.

Reply from LegalShield2026-07-13

Patricia, thanks for the review. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.

The young lady that answered the phone…

The young lady that answered the phone seems to be irritated and I didn’t want her to service me. I immediately hung up with her and submitted a request online.

Reply from LegalShield2026-07-13

Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

They helped me get the settlement I…

They helped me get the settlement I wanted by following through and staying on top of the situation on my behalf

Reply from LegalShield2026-07-10

Lee, thank you for your thoughtful words. We are glad that our team was able to provide guidance that made a difference in your situation. We’re here to support you whenever you need assistance. Thanks for being a valued member.

Legal Shield is a very dependable law…

Legal Shield is a very dependable law firm. It is totally worth the monthly fee to have Attorney's available via a phone call for whatever issue arises. My recent issue was taken care of and off my back in no time at all. I highly recommend Legal Shield.

Reply from LegalShield2026-07-10

Gary, thank you for sharing your experience with us. We're grateful to have had the chance to support you. Thanks for being a valued member.

What made my experience so great with…

What made my experience so great with LegalShield is the communication and the action they put behind the communication. The activeness of keeping families safe and secure. And I would think the staff the lawyers for quick responses, call backs, and always keeping the client updated.

Reply from LegalShield2026-07-10

Leroy, we appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued LegalShield member and for sharing your wonderful experience.