About LensDirect.com
Data updated- Website
- lensdirect.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 70% (7/10)
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About this business
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
Is LensDirect.com legit?
LensDirect.com (lensdirect.com) has a 4.8 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 70% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer support team for being exceptionally helpful, patient, and quick to resolve various ordering questions or personal concerns. People also mention that the online ordering and shipping process is very smooth, providing prompt delivery times and helpful real-time tracking updates. However, some customers also noted frustrating problems with product quality, such as incorrect prescriptions or physical items not matching their initial expectations. A few reviewers experienced significant shipping delays and ongoing communication challenges when trying to rectify mistakes regarding their customized orders.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent & Knowledgeable Service, added Value
Dion was friendly, efficient, and knowledgeable, excellent customer service. Instills a lot of value & confidence to be able to speak with helpful care team. Excited for my updated glasses!
LEXI did a great job!
Shipping 2-4 days was confusing but…
Shipping 2-4 days was confusing but Bibi refunded my shipping fee for me. Great customer service.
Great customer service
Great customer support
Bibi had already emailed me about my new lens purchase, but it was not in my cart. She made sure it was there and the price was as quoted.
Great customer service
Great customer service, have been a client for years. Special thanks to KWASI from LensDirect who helped resolved the issue I had very fast.
BEWARE I sent my frames in to get new…
BEWARE I sent my frames in to get new lens , they read the RX WRONG and sent me the opposite of what I needed . I reached out to them and and said they would get back to me , a week later I called them and they still have not resolved it I am opening a case with PayPal
Nyah was extra helpful
Nyah was extra helpful. Highly appreciated. Five star service. Thank you Nyah.
I ordered replacement lenses for my…
I ordered replacement lenses for my Oakley Half Jackets. Upon arrival, I was able to snap the left lens into the frame and it stayed. However the right lens snapped into the nose side but not the temple side. I contacted LensDirect customer service. Today, Kwasi welcomed my inquiry and checked with the team. Then gave me option to ask for a refund or return the sunglasses to be expertly fitted. Kwasi Sent me a mailing label via email—all at no additional cost. I boxed up my Oakleys and placed into the hands of my mail carrier—by afternoon. I am awaiting for the return of my sunglasses and will report upon the final results.
JARON was a great help in helping me…
JARON was a great help in helping me log into their website and measuring my PD for my progressive lenses. So far lensdirect.com has been great. Their website is very easy to navigate and use. Not to mention they saved my around $500.
Reply from LensDirect.com2026-08-07
Hello Joseph! We're so pleased to hear that Jaron was able to help you log in and guide you through measuring your PD for your progressive lenses. It's great to know you found our website easy to use and that we could help you save around $500 that's exactly what we strive for! We truly appreciate your support and look forward to serving you again in the future. Enjoy your new lenses!
Great service and very friendly and…
Great service and very friendly and helpful assistant
Jaron was kind and helpful with an…
Jaron was kind and helpful with an issue I had with my new glasses.
Bibi was super helpful!
I spoke with Bibi on the phone, she was able to answer all my questions and make sure everyone was updated properly with my order. Highly reccomend!
So I ordered lenses for my smart…
So I ordered lenses for my smart glasses. They offer a box or to Download a shipping label. I chose shipping label. However they do tell you or mention it will be sent to your email address after placing order. After 3 hours of trying to chat, call and text them to find out how to download it. I discovered my password didn’t get saved. You know the one they suggest. Well to my frustration their password reset request now 7 hours in still no reset email. Then I receive an eye distance, measurement email. So I attempt to follow through on that. However, their app is only for iPads. Through their website, which I am still currently locked out. Or download and print out their measuring stick. Well since I can’t seem to find how to download my printing label or get into my account, that’s not gonna work. I have a Google phone. So how am I supposed to measure my glasses like that. I cannot tell you my frustration and my anger at the process I have gone through just trying to get a simple prescription lenses made. I will never use this company again and I do not recommend it to anyone.
Great experience
They helped me through how to check a measurement. The price is great. The order got here sooner than I expected. I tried the glasses on and am more than pleased. I'll definitely be using these guys again!
Reply from LensDirect.com2026-08-07
Hello Mike! We're delighted to hear that our team was able to help you confirm your measurements and that you found our prices great. It's even better to know your order arrived sooner than expected and that you're more than pleased with your new glasses. We truly appreciate your support and look forward to helping you with your next pair. See you again soon!
Great company and great service
My order was correct and the shipping process was not complicated. I also was kept up to date with my order in real time. Thank you and I will be ordering again very soon.
Professional Service
The customer service agent who assisted me was patient, knowledgeable, and helpful.
Reply from LensDirect.com2026-08-06
Hello Michael! We're delighted to hear that our customer service agent provided you with patient, knowledgeable, and helpful support. Delivering a great experience is always our goal, and your feedback means a lot to us. We appreciate your support and look forward to assisting you again in the future!
Mario was a great help and Lens Direct…
Mario was a great help and Lens Direct is the absolute best place for all eye related items.
Reply from LensDirect.com2026-08-06
Hello Darin! We're thrilled to hear that Mario was such a great help and that you consider Lens Direct the best place for all your eye care needs. We'll be sure to share your kind words with Mario they'll be delighted to hear them. We truly appreciate your support and look forward to serving you again!
Kadisha was absolutely awesome in…
Kadisha was absolutely awesome in assisting me with my order and processing my payment.
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