Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has a 4.8 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 70% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer support team for being exceptionally helpful, patient, and quick to resolve various ordering questions or personal concerns. People also mention that the online ordering and shipping process is very smooth, providing prompt delivery times and helpful real-time tracking updates. However, some customers also noted frustrating problems with product quality, such as incorrect prescriptions or physical items not matching their initial expectations. A few reviewers experienced significant shipping delays and ongoing communication challenges when trying to rectify mistakes regarding their customized orders.
Auto-generated from all reviews of this business. For reference only.Fast response! Great customer service by Jaron Anderson. Solved my issue
Hello Nancy! We're delighted to hear that you received a fast response, experienced great customer service, and that we were able to resolve your issue. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to assisting you again whenever you need us!
She took care of everything very efficiently!
Hello Larry! We're so pleased to hear that everything was handled efficiently and that you had a positive experience. We'll be sure to share your kind feedback with our team. We appreciate you taking the time to leave a review and look forward to assisting you again whenever you need us!
Lexie was knowledgeable and a wonderful help! Great customer service!
Hello Toby! We're delighted to hear that Lexie was knowledgeable and provided such great support. It's fantastic to know she delivered the level of customer service we strive for every day. We'll be sure to share your kind words with her. We truly appreciate your feedback and look forward to helping you again in the future!
Hello Carol! We're so pleased to hear that Lexie provided you with great customer service. We'll be sure to pass along your feedback to her—it will mean a lot. We appreciate your support and look forward to assisting you again in the future!
Darcel was polite, attentive and prompt
Hello Aleen! We're delighted to hear that Darcel was polite, attentive, and prompt in assisting you. Providing a helpful and efficient experience is what we strive for, and we appreciate you taking the time to share your feedback. We'll be sure to pass along your kind words to Darcel!
DeMario really came through with options that got me what I needed when I needed it.
Kissel responded well to my inquiry. She is polite and very effective at communicating.
CHELA was great thank you!
Friendly and prompt customer service, and handled my issue perfectly. Dion was great. Thanks!
Hello Ew! We're so glad to hear that you received friendly and prompt customer service and that your issue was resolved perfectly. We'll be sure to pass along your kind words to Dion they'll be thrilled to know they made such a positive impact. We truly appreciate your support and look forward to helping you again whenever you need us!
Bibi was very helpful and courteous following up with the issue of missing package. She provided clear instructions and saw that i received my package
Hello Paul! We're delighted to hear that Bibi was helpful and courteous while assisting with your missing package. It's great to know she provided clear instructions and followed through to ensure you received your package. We'll be sure to share your kind words with Bibi. We appreciate your feedback and look forward to assisting you again in the future!
Bibi was very helpful. Sent return label immediately. I explained how I was traveling in 2 weeks and needed to exchange lenses because my prescription changed. Per her recommendation, I sent lenses back the same day I ve spoke with her. very happy with the customer service!
Hello Jill! We're delighted to hear that Bibi was able to assist you quickly and provide the return label you needed right away. We're glad her guidance helped make your lens exchange process smooth, especially with your upcoming travel plans. We'll be sure to share your kind words with Bibi. We truly appreciate your feedback and are happy to have provided the helpful service you deserve!
Sherine was professional & courteous. Excellent representative of her company. Well done!
Hello Mark! We're delighted to hear that Sherine provided professional and courteous service and represented our company so well. We'll be sure to share your kind words with her. We truly appreciate your feedback and are grateful for your support!
They charged my credit card $1000 without my permission and the best customer service could do is to make me return the products i did not order to get the credit card transaction reversed.
Hello Sabrina! We sincerely apologize for the frustration and inconvenience this caused. We understand how upsetting it is to be charged for products you didn't order, and we're sorry your experience with our customer service fell short of your expectations. We appreciate you bringing this to our attention and will use your feedback to improve our service.
Hello Richard! We're pleased to hear that all of your questions were answered and that you received polite and helpful service. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
I received personal attention from Kissel Henry. I was guided through the PD measurement process. My issue was resolved quickly and professionally!
Hello Robert! We're delighted to hear that Kissel Henry provided you with such attentive and professional support throughout the PD measurement process. It's wonderful to know your issue was resolved quickly and that Kissel was able to guide you every step of the way. We'll be sure to share your kind words with Kissel. We truly appreciate your feedback and look forward to assisting you again in the future!
Yasmani was extremely helpful! He made the return process so easy!
Hello Kate! We're delighted to hear that Yasmani was extremely helpful and made the return process easy for you. We'll be sure to share your kind words with Yasmani. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Hello Andrea! We're glad to hear you had an easy and smooth experience. We appreciate your feedback and look forward to assisting you again in the future!
Demario was courteous, understanding and professional regarding my position and request.
Hello Rich! We're pleased to hear that Demario was courteous, understanding, and professional while assisting you. Providing thoughtful and respectful support is important to us, and we're glad he was able to help with your request. We'll be sure to share your feedback with Demario. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Hello David! We're so pleased to hear that Sherine was able to take care of your problem and provide the support you needed. We'll be sure to share your kind feedback with her. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Dion is the best. He helped me out twice back to back and never made it feel like a hassle. He even followed up to make sure I was helped out properly. Thanks Dion. -Jorge R
Hello Jorge! Thank you so much for your wonderful review, Jorge! We're delighted to hear that Dion provided such exceptional support and made the process easy for you. It's great to know he went the extra mile by following up to ensure everything was taken care of properly. We'll be sure to share your kind words with Dion—they'll mean a lot to him. We truly appreciate your feedback and look forward to assisting you again whenever you need us!
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