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Money & Insurance

Liberty First Credit Union

Claimed

100 reviews

4.7100 reviews
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About Liberty First Credit Union

Data updated
Website
libertyfirstcu.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
3 reviews
Replies to negative
57% (4/7)
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402-465-1000[email protected]libertyfirstcu.com

About this business

Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.Discover More:CHECKINGAUTO & PERSONAL LOANSCREDIT CARDSHOME LOANSVisit libertyfirstcu.com

Written by the business, not verified by us.

Is Liberty First Credit Union legit?

Liberty First Credit Union (libertyfirstcu.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 57% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-09-03.

What people say

Sandhills GloryUnited States · 1 review · Experienced 2026-06-06 ·

Never keep supplies for night deposit

The 84th location in the last almost a year never keeps supplies for night deposit. I don't understand because the location never have that problem. Definitely has to be management issue.

Reply from Liberty First Credit Union2026-06-12

Thank you for bringing this to our attention. We apologize for the frustration you've experienced with the availability of night deposit supplies at our 84th Street location. This is not the level of service we strive to provide. We have addressed this issue with the branch team and taken steps to ensure supplies are regularly monitored and replenished. We appreciate your feedback, as it helps us identify and correct issues that impact our members. If you continue to experience any concerns, please don't hesitate to reach out to us directly. Thank you for your membership and for giving us the opportunity to improve.

J
Jerry AfuhUnited States · 4 reviews · Verified · Experienced 2025-06-18 ·

The entire staff of Liberty First Credit Union are always polite, respectful and friendly

The entire staff of Liberty First Credit Union are always friendly, polite and respectful

Reply from Liberty First Credit Union2026-01-05

Thank you for your kind words and positive review! We’re glad to hear our team consistently provides polite, respectful, and friendly service. We truly appreciate your support and look forward to continuing to serve you at Liberty First Credit Union.

M
MarcellaUnited States · 1 review · Verified · Experienced 2025-06-29 ·

I was really uninformed about Credit…

I was really uninformed about Credit Unions so I was pleasantly surprised when I discovered all the benefits of belonging to a union that works for its members!! Ellie explained all the benefits and we felt very comfortable with the process!!

Reply from Liberty First Credit Union2025-07-09

Thank you for the great review and being a member of Liberty First!

c
customerUnited States · 1 review · Verified · Experienced 2025-07-07 ·

As a new member my questions were…

As a new member my questions were answered and I appreciate the way I was treated yesterday when transferring funds to my account..I was a little confused but Kate was a great help..thank you Liberty First.. sincerely Sam Bustamante

Reply from Liberty First Credit Union2025-07-08

We are so glad to hear that Kate was able to assist you. Thank you for being a member of Liberty First.

c
customerUnited States · 1 review · Verified · Experienced 2025-06-18 ·

I was able to come in and get multiple…

I was able to come in and get multiple things taken care of at once without having to see a banker. Which was really convenient since I don’t live the closest to my nearest location and cannot always go there often. They got me everything I needed taken care of at the teller line and they were super helpful.

Reply from Liberty First Credit Union2025-07-07

Thank you for the great review. We are happy to hear that we were able to help you quickly.

Zach HarderUnited States · 2 reviews · Verified · Experienced 2025-06-18 ·

Loan acquisition

I worked with Jessica Daniel to get a debt consolidation loan following our wedding. She made the process so easy and explained everything step by step in a way we could understand! We look forward to working with her and LFCU again in the future!

Reply from Liberty First Credit Union2025-07-07

We are so happy to hear that Jessica was able to help. Thank you for being a member of Liberty First Credit Union.

A
AKUnited States · 6 reviews · Verified · Experienced 2025-06-17 ·

I have been banking at Liberty First…

I have been banking at Liberty First Credit Union for over 20 years now and they have been the best financial institution I have worked with and they meet all my banking needs! The staff are top notch!

Reply from Liberty First Credit Union2025-07-07

Thank you for being a loyal member of Liberty First! We are glad you enjoy our products and services.

c
customerUnited States · 1 review · Verified · Experienced 2025-06-18 ·

The people who purchased our home…

The people who purchased our home financed through LFCU and they screwed up paperwork, which pushed the sale date back on our home costing us several hundred dollars and conveniently they could do nothing about it. They owned the mistake but have never done anything to fix it and blamed “legality”, which may be true, but it’s a massive mistake and I will be moving banks when we get settled. I’ve love being at LFCU, but that was a mistake that was the final straw.

Reply from Liberty First Credit Union2025-07-07

We understand how frustrating delays in the home loan process can be, and we sincerely apologize for the inconvenience this caused you. While some factors were beyond our control, we acknowledge that mistakes on our end contributed to the delay, and we have taken steps to ensure this does not happen in the future. Our team has been in communication with all parties involved, and we are committed to making the closing process as smooth as possible moving forward. We appreciate your patience and the opportunity to improve. Thank you for your feedback, and we truly regret the impact this had on your experience

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