OneAZ is a member-owned credit union serving the State of Arizona. Our mission is to truly improve the lives of our members, our associates, and the communities we serve. OneAZ offers a full suite of banking services. Members enjoy low rates on home and auto loans, lower fees for services, and the latest banking technology. OneAZ was founded in 1951. Membership is open to all Arizonans.
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Is OneAZ Credit Union legit?
OneAZ Credit Union (oneazcu.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being professional, prompt, and exceptionally helpful during various loan and account processes. People often highlight the outstanding communication and friendliness of the representatives, which makes transactions seamless and stress-free. Consumers note that banking tasks are handled efficiently, leaving members feeling valued and well-supported.
Some reviewers were not happy with customer service, noting significant difficulties in reaching representatives and receiving unhelpful responses. Additionally, a few consumers mentioned experiencing long wait times when calling and struggling to get their specific account issues resolved satisfactorily.
Auto-generated from all reviews of this business. For reference only.
Kindness, problem solving talents, great Ambassador. Don't let this one get away
Madison Bourquin provided the best customer service to me. This was the second time I have been fortunate that she answered my call. She is knowledgeable and kind and she offers great information regarding your services that I was not aware of. She is an employee I would want to pay well and promote to management. I believe she is a great problem solver and she could be a great trainer. Don't let this one get away. She is truly talented and puts her great personality, and problem solving abilities upfront as a true ambassador to your company!
Thank you for the opportunity to share my fortunate experience regarding Madison's customer service. She is a u ique soul
Kim C.
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Every time I’ve had issues, OneAZ has been very helpful and accommodating. I would definitely recommend them.
Reply from OneAZ Credit Union2026-08-25
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Relatively quick. Answered my question and fixed my problem.
Reply from OneAZ Credit Union2026-08-21
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I use on line bill paying service. First time ever I got a red color message that my transaction failed. Aria called me back and helped me to see where I went wrong.
Thank you for your help.
Reply from OneAZ Credit Union2026-08-21
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Need help stoping a payment. Karen Sperduti was quick to respond and helped with this issue. She was prompt, friendly, and thorough. Amazing service!
Reply from OneAZ Credit Union2026-08-21
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Charlene Jurado was great to work with on my loan. She was quick, helpful, and made the whole process easy. Really appreciated her help. Would definitely recommend her and OneAZ.
Reply from OneAZ Credit Union2026-08-18
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
10 out of 10! Jennifer Martinez was absolutely amazing to work with. Jennifer was super responsive, professional, kind and made the process of my refi seamless. Thank you so much!
Reply from OneAZ Credit Union2026-08-12
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Called for some help acquiring some documents, service was quick and Melanie was extremely helpful and got me what I needed.
Reply from OneAZ Credit Union2026-08-12
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
i originally called to close the account because i opened it for the bonus that i received a few months ago and did not need the account any longer. melissa graeves was such a great customer service agent. she told me about having a propel savings account for under 10k for 3.75 percent and i checked my ally account and i was receiving 3. % but i can only give you 9999.99 to get that rate. she also told us that one az was opening a branch in surprise which is 5 minutes from my home. i decided to not close the account due to the propel saving account and the new branch opening. at the time of my first call melissa did not know when the new branch was opening probably in the fall 2026 and then she even called me back to tell me it was early 2027. now that is excellent customer service. it was a pleasure speaking with her this morning. she also explained to me that i need to keep a share account with 5.00 in it to be a member. i am not familiar with credit unions and so was extremely helpful explaining everything to me. what a great conversation today.
Reply from OneAZ Credit Union2026-08-11
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Karen was most helpful navigating me through an issue made more problematic because I currently live abroad. She explored all options to help me. Her communication was very clear and I appreciate her thoroughness.
Reply from OneAZ Credit Union2026-08-07
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Account went inactive. They charged "inactivity fees" before closing it with a negative balance of 87 cents and later reported me to ChexSystems for "account abuse". Do not recommend.
Reply from OneAZ Credit Union2026-08-07
Thank you for sharing your experience with OneAZ! We're sorry to hear about the issues you faced with your account. Your feedback is important, and we value your membership. Please know we are continually striving to improve our services. Thank you for bringing this to our attention.
I used chat to help me with a problem that I was having with my card. Melanie Hunsicker responded immediately and explained what the cause was and directed me to a number to call regarding PIN. I appreciated her immediate response to this matter. Thank you Melanie
Reply from OneAZ Credit Union2026-08-07
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Melissa Graeve provided excellent customer service regarding my issue. Also, she provided me with very helpful information involving a propel savings account. Thank you, very much!!
Reply from OneAZ Credit Union2026-08-06
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Morgan Robel was amazing she walked us through every step of our refinance, answered all of our questions and made the process so easy. Thank you!!
Reply from OneAZ Credit Union2026-08-03
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Marquelle S. gets it done and with professionalism and a high sense of urgency. All of my auto loans are through OneAZ and the level of service provided is the reason. Marquelle is an integral part of my financing decisions when it comes to who I choose to work with. His attention to detail and sense of urgency is always on point. Always a pleasure to work with Marquelle and OneAZ.
Reply from OneAZ Credit Union2026-07-29
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Melissa Graeve provided EXCELLENT support to me related to Zelle. I use Zelle frequently and have experienced every nuance of its capabilities and limitations which are not transparent to the user but when exceeded are extremely frustrating. Melissa diagnosed and researched my issues and answered every question. I am now an expert Zelle user and am able to manage my use of that app without running into problems.
Reply from OneAZ Credit Union2026-07-28
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Mikayla Meier called me to finalize my new savings account. She quickly found the hold up on the processing of the new account and straightened it out in no time. It was a pleasure speaking with her. She has a very friendly personality. She helped me get the funds in the account that were needed and I'm ready to go! She made it exciting. Thanks Mikayla and OneAZ for my new accounts. All I have worked with to open them have been so pleasant. Including Emma Hernandez in the Yuma Branch for my business account who got everything in order and worked out so well.
Reply from OneAZ Credit Union2026-07-27
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
The Personal and Service's on
One AZ Credit Union are Wonderful
Even online Personal
"Seidy Garcia Trejo"
Thanks a lot to You!;)
Her Explained Correctly to Understand step by Step and looks all prosses easy
Thank You Again!
Reply from OneAZ Credit Union2026-07-27
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Maria was extraordinary helpful with all my questions and made sure everything was done correctly!! You have an outstanding employee at One AZ credit Union and thank you for having this level of talent there to help us members!!!
Reply from OneAZ Credit Union2026-07-23
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
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