OneAZ is a member-owned credit union serving the State of Arizona. Our mission is to truly improve the lives of our members, our associates, and the communities we serve. OneAZ offers a full suite of banking services. Members enjoy low rates on home and auto loans, lower fees for services, and the latest banking technology. OneAZ was founded in 1951. Membership is open to all Arizonans.
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Is OneAZ Credit Union legit?
OneAZ Credit Union (oneazcu.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being professional, prompt, and exceptionally helpful during various loan and account processes. People often highlight the outstanding communication and friendliness of the representatives, which makes transactions seamless and stress-free. Consumers note that banking tasks are handled efficiently, leaving members feeling valued and well-supported.
Some reviewers were not happy with customer service, noting significant difficulties in reaching representatives and receiving unhelpful responses. Additionally, a few consumers mentioned experiencing long wait times when calling and struggling to get their specific account issues resolved satisfactorily.
Auto-generated from all reviews of this business. For reference only.
Overall bad experience I’ve been trying to get my account back open and still haven’t gotten any help. got closed due to address not updated even though I am me and have been in a run around since almost a full day and still no answers highly recommend people go somewhere else
Reply from OneAZ Credit Union2026-05-28
Thank you for sharing your experience with us. OneAZ is known for providing knowledgeable, professional, and helpful service. It's disappointing to hear you did not receive the best service from our team. OneAZ values your long-time membership and we are committed to being a reliable and enjoyable banking partner.
Our leadership team can review your recent interactions and training can be provided as needed, but we are unable to identify you through this channel.
Please connect with our Member Care Center at 844.663.2928 Monday through Friday from 8:00 AM to 6:00 PM. We can address this challenge and provide you with resolution.
Amazing! Helped with care and dedication in a fast and timely manner. I was helped by Jay and was made sure I got all the help and information I needed. I felt very comfortable in the service provided. 6 out of 5 stars 🌟
Reply from OneAZ Credit Union2026-05-28
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Christina was efficient, friendly and helped me instantly. Thank you!
Reply from OneAZ Credit Union2026-05-21
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Morgan, my auto loan officer was ultra helpful and handled everything expeditiously.
Reply from OneAZ Credit Union2026-05-26
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I was lucky enough to get to speak twice with Jay Fowble over these last two days to clear up an issue I was working through with Zelle. She was incredibly kind, very efficient with helping me figure out how I needed to proceed and also "patient" which, I must say is hard to come by these days. Very grateful for the team at OneAZ Credit Union.
Reply from OneAZ Credit Union2026-05-21
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Adam Petri, at headquarters, took care of my issue in a kind, professional manner. Thank you taking care of my issue via phone call! Saved me a trip out.
Reply from OneAZ Credit Union2026-05-19
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
At 2pm I went to the Foothills branch to open an account. It required an account specialist, I was asked to sit in lobby " area". After a bit a woman greets me,BUT WAIT she actually greets the woman from the donut corral ,who's bringing her food! I'm sitting for a bit as the woman with the food talks to the donut woman and a guy I can't see about "food & loosing weight ". The donut lady leaves, & the two " employees " continue their conversation! I figured if they're talking they can't eat, and I'm not going to resive service until they finish eating! It's 2pm and I've other things to "attempt to accomplish "! So I leave!
My recommendation Ssss, would be go before " feeding/social " time and bring food! If you want attention! Silly me I only had brought MONEY $$$!
Just received "another email" from OneAz " takes only 5min to open account, just go to your local branch "(?)🤣🤦
Reply from OneAZ Credit Union2026-05-19
Thank you for sharing your experience with us Dan. OneAZ is known for providing knowledgeable, professional, and helpful service. It's disappointing to hear you did not receive the best service from our team. OneAZ values your membership and we are committed to being a reliable and enjoyable banking partner. Our leadership team will review your recent interactions and training will be provided as needed.
Response to an email prompted my " research and Call for Aditional information. From the Credit Department I received "Curtious Carring " effort to direct ( in both English and Spanish!),
At checking/savings, I " got everything I needed answered " by a " knowledgeable Super Pleasent Lady".
"I'm liking OneAZ Big Time "! And I've not gotten to their great offer yet!
Reply from OneAZ Credit Union2026-05-14
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I applied for an Auto Loan and Tim Riggs was my loan officer. I had previously sold my old car and needed a new one ASAP. I had already asked for days off at my job to get this process done so I could have a means of transportation to my job, and Tim Riggs was able to finalize the loan in a day! I am so grateful he took the time and went out of his way to get my loan approved by underwriting. I had been waiting for a call since 8 in the morning waiting for an approval. I called at 10am and spoke with Tim and within 30-40 minutes he was able to get my loan approved. We had been bothering Tim all morning from 10am until the banks closed at 5pm. I am so thankful for all his hard work and understanding, when I had so many questions. He showed professionalism and patience, and I couldn’t have been happier to have been assigned Tim Riggs as my loan officer, I honestly don’t think the loan would’ve been finalized in the couple of hours, had we not been assigned Tim. I appreciate everything he did for me that day and am extremely grateful.
Reply from OneAZ Credit Union2026-05-09
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I needed a bank product for an upcoming event. My banker, Eli Andujar made the process quick and painless. He offered other options giving quality benefit statements. Eli ensured to follow up and keep our lines of communication open. As a former Bank Manager of almost 20 years, I am always observing how people conduct themselves. Eli was courteous, professional, and prompt.
Thank you Eli and One AZ.
Joe B, from Tucson
Reply from OneAZ Credit Union2026-05-09
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Wow what an amazing experience thanks to Lindsay Herriott! She made the process very easy to understand and answered all of my questions. Thank you so much, Lindsay. My family and I appreciate you!!
Reply from OneAZ Credit Union2026-05-07
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I was under significant pressure with multiple tax issues.
I was under significant pressure with tax issues and sent multiple payments for the same depts. IRS and ARS.
Maria Arcos Spent an hour of more helping me request to have the cash returned from the mistakes. Her work was successful and I got both back in my account in a situation where I was clueless. Thank you
Reply from OneAZ Credit Union2026-04-30
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Representative Adam Petri helped me with a wire transfer I need to make. It's complicated because I can't get to a branch. Adam arranged for a video conference to make it possible to begin the transfer process.
Adam is warm, capable, and professional. I am very grateful for his help today.
Reply from OneAZ Credit Union2026-04-29
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Great experience with my car refinance. The representative Zach, that helped me was on top of everything and we were able to get everything signed and closed in less than five hours. Thanks Zach for handling everything!
Reply from OneAZ Credit Union2026-04-28
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Eli was kind, professional, and efficient. Second time he has assisted us. Thank you Eli!!
Reply from OneAZ Credit Union2026-04-28
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Another great experience with One AZ Credit Union and why we've been customers for about 26 years. I wanted to streamline my bookkeeping and close a couple accounts. I was assisted by Karen via Chat who helped correct a mistake I made and now everything is working great, just like always.
Reply from OneAZ Credit Union2026-04-28
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Yesterday I had to visit a ONEAZ branch to resolve some issues with a loan with another bank. I was fortunate to meet Sage who helped me resolve the issue. She was pleasant and very patient while I dug for my information. She made what I feared would be a difficult situation into a pleasant visit.
She is a gem.
Reply from OneAZ Credit Union2026-04-23
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I had an excellent experience today with OneAZ Member Services agent Madison Borquin. What a pleasant experience. Madison was professional and very polite. Thank you Madison!!
Dave Henderson
Reply from OneAZ Credit Union2026-04-24
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
They were very fast to assist and they were also very helpful with all my questions.
The process was very fast.
Thank you again Zach Rafidi, CCUFC | Virtual Banker III
Reply from OneAZ Credit Union2026-04-20
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
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