OneAZ is a member-owned credit union serving the State of Arizona. Our mission is to truly improve the lives of our members, our associates, and the communities we serve. OneAZ offers a full suite of banking services. Members enjoy low rates on home and auto loans, lower fees for services, and the latest banking technology. OneAZ was founded in 1951. Membership is open to all Arizonans.
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Is OneAZ Credit Union legit?
OneAZ Credit Union (oneazcu.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being professional, prompt, and exceptionally helpful during various loan and account processes. People often highlight the outstanding communication and friendliness of the representatives, which makes transactions seamless and stress-free. Consumers note that banking tasks are handled efficiently, leaving members feeling valued and well-supported.
Some reviewers were not happy with customer service, noting significant difficulties in reaching representatives and receiving unhelpful responses. Additionally, a few consumers mentioned experiencing long wait times when calling and struggling to get their specific account issues resolved satisfactorily.
Auto-generated from all reviews of this business. For reference only.
I've been with OneAZ since I was 18 yrs old. I am now 38, married and still a member. My husband is a member now also. I have had several loans with OneAZ, they are great and most recently, closed a loan with Seidy Gardea Trejo, and she was lovely. She was timely, answered our questions, and was very personable. I highly recommend OneAz. and Seidy!
Reply from OneAZ Credit Union2026-03-18
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I applied for a personal loan.
My experience was seamless, professional and personable. Mr. Eli Andujar guided me in the most professional way that I really appreciated. Quick and easy.
Reply from OneAZ Credit Union2026-03-16
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Christina was very clear and to the point with answering my question!
Reply from OneAZ Credit Union2026-03-09
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
GREAT CUSTOMER SERVICE!! Recently I applied for a 1AZCU credit card and needed to schedule an Experian credit "thaw." Experian indicated that I had done so successfully but Eli, at 1AZCU, said the thaw was not in place. After a couple of phone calls with Eli (because talking to a real person at Experian is impossible) we figured out a way to thaw my credit so that he could verify my record and issue the card. Thank you 1AZCU and especially than you, Eli!!
Reply from OneAZ Credit Union2026-03-09
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Karen was very pleasant to work with. She followed through with the issue I was having and went above and beyond what I was expecting.
Reply from OneAZ Credit Union2026-03-02
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Karen helped me resolve an issue through online chat.
OneAZ is the best
Reply from OneAZ Credit Union2026-02-25
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Charlene Jurado made the process super smooth and efficient, definitely would recommend her to anyone needing assistance and I’d work with her again with any of my needs in the future!
Reply from OneAZ Credit Union2026-02-25
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I experienced a failed zelle transaction and Linda very patiently and thoroughly resolved the issue.
Reply from OneAZ Credit Union2026-02-25
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Kaisha Doyle, Member Care Representative Gave me exemplary service for my questions regarding a transfer via my OneAZ account. She was knowledgeable, polite, very pleasant, an excellent communicator, and a delightful person. She went "above and beyond" in researching my situation and finding the greatest solution. She is an Amazing Asset! Staff members like Kaisha Doyle at OneAZ make me a happy, loyal member. Please give her 5 Gold Stars and she deserves a Big raise. Call me if you need any more comments or details. Acknowledge her excellence, Gregory
Reply from OneAZ Credit Union2026-02-23
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Felt like home-Personable and knowledgable about the products they offer. Unlike the other bank we went to Madison offered the personable touch! No pressure no heavy sales pitch. She made the process smooth and was excellent with communication. Employees like her are not easy to come by!
Reply from OneAZ Credit Union2026-02-19
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I had a question regarding a credit card payment. I dealt with Karen Sperduti online. She was delightful...answered my questions and submitted a request to dismiss late fee charge. Everyone I've dealt with at OneAz have been so helpful and pleasant.
Reply from OneAZ Credit Union2026-02-18
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Karen Sperduti was a joy to interact with while navigating the mobile app. She was patient, understanding, and asked all the right questions. It was a great start to the weekend!
Reply from OneAZ Credit Union2026-02-17
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I been with OneAZ Credit Union in Prescott Valley AZ for over thirty years. I have recently retired and was in the bank making a withdraw from my retirement savings. Mary Jo brought it to my attention that if I put my savings in a money market account that I would be making over $200.00 a month extra, and that a lot when you're on a fixed income. Mary Jo referred me to Matt Brooks their banking representative and we set up two different money market savings accounts. Thank you, Mary Jo, and Matt, I appreciate you.
Reply from OneAZ Credit Union2026-02-12
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Went into the Gilbert location on Guadalupe, I had the opportunity to have Travis Duran as a teller, he was so knowledgeable , his expertise was greatly appreciated he took the time to explain the details on the different types of bank accounts. His customer service is greatly appreciated. Travis is definitely in the right field
Reply from OneAZ Credit Union2026-02-12
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
We just did a new all along with Paul. This will be about the fifth loan with him. We also just did a refi with him at the same time always friendly and very prompt to get everything handled quickly.
Reply from OneAZ Credit Union2026-01-29
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
AJ was great start to finish! Shout out to OneAZ Credit Union for making the process quick and efficient!
Reply from OneAZ Credit Union2026-01-30
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Worked together with Eli Andujar in Phoenix. A refinance of my new car. He did a magnificent job. Got it Done!
Reply from OneAZ Credit Union2026-01-28
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
My husband and I worked with Seidy Gardea Trejo. She is great at what she does. She is always available and pleasant to speak with. She answered all our questions and made the refinance process smooth and quick. Thank you Seidy!
Reply from OneAZ Credit Union2026-01-29
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I was helped by Bridget and Kashia with my account. They were very knowledgeable, listened to my questions and honestly l could have not got better results. They both were great representatives of this business to which l have been a loyal member for over 50 years. Thank God for good people!
Reply from OneAZ Credit Union2026-01-23
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I phoned to ask that OneAZ provide personal ATM/Debit cards which meet the ADA type standards of 'color contrast'.
My present ATM card is Silver Font (raised) on a Silver background.
Several OneAZ tellers have complained to me the Silver-on-Silver makes their task harder.
Karen S. was very courteous; she checked with supervisors; then politely explained "Silver-on-Silver is the only option".
OneAZ intransigence on this vital aspect of certain member's needs, literally sets a 'poor image'!
Reply from OneAZ Credit Union2026-01-16
Thank you, Narundi! We will share this feedback with our leadership team. We value your relationship and will use your feedback to help improve our service.
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