OneAZ is a member-owned credit union serving the State of Arizona. Our mission is to truly improve the lives of our members, our associates, and the communities we serve. OneAZ offers a full suite of banking services. Members enjoy low rates on home and auto loans, lower fees for services, and the latest banking technology. OneAZ was founded in 1951. Membership is open to all Arizonans.
Written by the business, not verified by us.OneAZ Credit Union (oneazcu.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being professional, prompt, and exceptionally helpful during various loan and account processes. People often highlight the outstanding communication and friendliness of the representatives, which makes transactions seamless and stress-free. Consumers note that banking tasks are handled efficiently, leaving members feeling valued and well-supported. Some reviewers were not happy with customer service, noting significant difficulties in reaching representatives and receiving unhelpful responses. Additionally, a few consumers mentioned experiencing long wait times when calling and struggling to get their specific account issues resolved satisfactorily.
Auto-generated from all reviews of this business. For reference only.Briana Hughes is amazing! She helped me finance a car and she made the process easy to understand. I appreciate OneAZ for their professionalism.
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I would like to take a quick moment to thank you again for helping me during the loan process, Arnol Rojas was extremely helpful, efficient, and communicative. How quickly Arnol answers my calls or emails. Clear communication regarding rates, terms, and approval requirements. He walked me through every step of the auto loan application and made sure I knew exactly what documents were needed. He had all the documents ready for me to pick up at the credit union branch I requested. He made the loan process seamless. I would highly recommend him without hesitation. Great job Arnol!
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Thank you, Karen, for taking such good care of me! Your outstanding display of professionalism, kindness, and caring - reflects the Highest Form of Excellence of our shared Service Industry, which seeks to welcome and treat its Guests and Customers with Warmth and Graciousness. YOU are the reason that I am proud to be a member of ONE AZ CREDIT UNION for 28 years!
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
OneAZ Credit Union is very poorly run. I had to obtain a loan there due to the property I purchased. The lender who helped me no longer works there, and, my loan seems to be incorrect. Two, a branch manager had to correct the way a savings account was incorrectly established, In doing so, he removed the funds from the account and didn't return them. Third, in trying to reach customer service one afternoon I had to call in four times, wait forever, asked for a callback and waited another 45 minutes. HORRIBLE SERVICE. Save yourself a headache and go elsewhere!
Thank you for sharing your experience with OneAZ, Janelle! We sincerely apologize for the difficulties you faced with your loan and account. Your feedback is invaluable, and we are committed to improving our service. We appreciate your membership and hope to have the opportunity to serve you better in the future.
Staff is awesome - ALWAYS knowledgeable, professional, kind and patient. Member since 1988 and will continue.
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
This bank has to be one of the most unprofessional and deceptive one yet. I signed up for account during the promotional 350$ period. I followed the requirements and waited the 15 days to be told rudely by their customer service that im out of luck since the code* didnt attach to my application? There was no assistance or any solution. Why would I trust my money with a bank that is not willing to make it right with a customer. I will waiting for some of my deposits to go through before closing my account. I will be referring family and friends to other banks that keep the customer in mind first.
Thank you for sharing your experience with OneAZ, Daniel! We sincerely apologize for the frustration you encountered regarding your account and the service you received. We value your feedback and are committed to improving. Please know that we appreciate your membership and hope to regain your trust in the future.
I had a great experience refinancing my Jeep! My banker Marquelle made the process quick, easy, and stress free. He was professional, friendly, and took the time to answer all my questions. I really appreciate their excellent service and would highly recommend them!
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Fly by night second rate bank with uneducated, no knowledge, and lazy people. Opened an account over 2 weeks ago but have not recieved card. Asked member staff a yes or no question over 10 times regarding whether they had tracking info and whereabouts of card. Customer service member never did answer a simple YES OR NO QUESTION AFTER REPEATEDLY ASKING. GAVE EVERY RESPONSE BUT WHAT I WAS ASKING FOR THEN HUNG UP ON ME. Customers should not be treated this way. I WILL CLOSE ALL of my accounts this week only after having them 2 weeks due to not getting any help or responses from this so called ghetto bank. I suggest they fire everyone and close their doors if they can't do better than this. When you hire staff that is more interested in looking at Facebook than providing customer service it results in reviews that reveal your true performance and character
Thank you for sharing your experience with OneAZ, Stephen! We are genuinely sorry to hear about the frustration you faced regarding your account and card. Your feedback is important to us, and we will address your concerns to improve our helpful service. We appreciate your membership and hope to regain your trust.
Zach was an awesome auto loan specialist, fast, knowledgeable, made everything simple, 10/10
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Adam Petri help me resolved my issue quickly and efficiently. Great customer service.
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Great first impression awesome customer service from Zach Rafidi. He helped walk me through the process very smoothly.
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Maria Arcos was such a help, I had a problem with my car insurance and she was able to reimburse me everything that I was owed !! She was patient and answered everything I had questions on ! Respect is given when respect is earned and she definitely earned my respect !
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Love this bank and the people that work here very helpful
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I refinanced my vehicle, and was hesitant because it was my first time refinancing a vehicle. A.J Miranda assisted me through this process and answered all the questions I had. The process was painless and I was able to refinance within two days of submitting my documents. Thank you, AJ.
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I’m quite sure I was the first caller at 8:30 AM today and I was fortunate enough to get John Smith III as my customer care representative. John was patient and gracious and he and colleagues did careful and diligent research and sorted out a complicated problem. Five stars to John and everyone who was involved. Thank you.
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Lindsay was the best agent I could have ever asked to work with!! I live in Havasu and was using SoCal Credit Union since they had a local branch. I've had loans w them for some time now and decided to refinance with them. Since they changed ownership, it was one of the most painstaking processes I have ever dealt with. I'm 25 so managing the internet stuff and all the details needed was easy. I had a 6.99 rate w them and 800+ credit. They came back with 6.75 and if you jump through 100 hoops you can get half a percent off. They took days to process 2 vehicles I wanted to refi and 1 vehicle I still did not have an answer on in two days. I call ONEAZ and probably spend 10 minutes addressing my concerns with Lindsay and 20 more minutes going the application with her over the phone. At the end of our 35-40 minute phone call, I had an answer and approval on 2 of the vehicles I wanted to refinance!!!! All completed practically within a day total. The banking app is really easy to use as well. Will bring all my business here.
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Maria solved all my issues with closing an account and guided me through how to stop a scheduled transfer. Thanks.
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I was helped out today by Virtual Banker (Seidy Gardea Trejo) and she was super helpful and informative towards several questions I had and easily helped me towards my account and showed wonderful membership appreciation.
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Lacey Lee at the Prescott Valley branch greeted me and asked how she could be of help. She helped me with a rent payment and set up auto pay . She was friendly and yet professional and very much deserving of a 5 star rating. Thank you Lacey Lee.
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Karen helped me and she was able to get my problem fixed right away. She was great!
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
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