Connect global young learners to future possibilities LingoAce is a Singapore-headquartered EdTech company that offers authentic, interactive, and effective Chinese, English, and Math classes to young learners aged 3 to 15. With a network of more than 9,000 professionally certified teachers, LingoAce has served over 730,000 learners and delivered more than 27 million classes across 214 countries and regions.About usWhy UsLearning experienceSign up for free trial
Written by the business, not verified by us.LingoAce (lingoace.com) has a 3.7 out of 5 rating on OK.one, based on 465 user reviews collected here. It is listed under Education & Training and its reputation is mixed. 72% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss User experience, Product, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Parents frequently mention that the teachers are exceptionally patient, engaging, and capable of capturing children's attention through fun stories and games during lessons. Families truly appreciate the interactive online platform and customized curriculum, noting significant improvements in children's spoken confidence and overall language learning progress. Some reviewers were not happy with the communication, mentioning persistent difficulties with customer support responsiveness and frustrating scheduling issues after purchasing packages. A few people also felt that aggressive sales practices, unhelpful administrative responses, and annoying follow-up calls created an unnecessary hassle during their journey.
Auto-generated from all reviews of this business. For reference only.Vincent was very helpful and guided me to get my kids ready for Lingoace lessons. He was very professional and did not get irritated or annoyed when i flooded him with many question about the course. Highly recommend him and my kids enjoyed Lingoace lessons. Only thing stopping me from giving 5 stars is that they do not have enough written practise so penmanship and learning to write is harder to grasp.
My child has been weak in Chinese and decided to sign up for Lingoace to prepare her for psle. I can see the improvement grades on her chinese exams. Thank you Lingoace
Teacher is great. Engaging and listen to feedback.
Wish there is a zero star choice for this company. It’s an absolutely scam. When they want your money, their sales person promises everything: for example: there are lots of choices of time slots for their group lessons. They will assess each child’s ability and then put them to the suitable class. But it’s all a joke. I was a fool to pay them for 50 group lessons in advance after a hard sales pitch from their sales person. After taking my money, they then told me the time slots I had chosen didn’t have group class at those times. My son had to wait for more than two months for his group class to start. The company has a policy that children can take leave during holiday. I took only two lessons’ leave, in accordance with their rule and I gave them plenty of notice. They mentioned that when we came back from holiday, it might be a different group class for my son to join. I told them clearly it was okay so long as he could join a group class at the same level and the same time slots. Their staff didn’t say anything different. It was all through clear written communication. I was then shocked when they told me that my son’s class was canceled because we took two lessons’ leave. They gave me two choices: either join a different (but much higher level) group class at the same time or choose different time slots. The time slots I was offered were 11 am Monday, Thursday or Saturday. My son always has Saturday school (I told them on day one when their sales person wanted me to buy lots of classes), so Saturday is not possible. Obviously 11 am on Monday, Thursday are school time for any children in the UK, so that’s not possible. I was shocked and asked them for a reason. They replied that the time of my son’s group lessons are 1 am in China and all their teachers are from China. So it’s difficult for them to find teachers. I told them this was not my problem. I only bought the lessons based on their promise that they have teachers available for the time slots I had chosen. They used our two lessons’ leave as an excuse to cancel the lesson. The real reason is that there are not many students in the group class at that time. As a company based in China, if you don’t have capacity/ability to deliver lessons at UK time, then don’t take money from UK customers. When I asked about the complaints procedure the person just laughed at me on the phone! Save your self money and stress by avoiding this company. An absolutely scam.
Dear Parent, we apologise for your experiences. May we have further details (e.g. name of the service staff, account ID) so that we can trace and review these matter please? We will be reaching out via TrustPilot to get more context.
After paying a year long of classes we learned that in order to enjoy the full bundle of “gift classes” promised we have to advertise them in social media no less than 24 times!! Really disappointed by their dishonesty and dirty tricks
Dear parent, thank you for bringing this to our attention. We'll be reaching out via TrustPilot in hope to receive further context for internal reviews.
Our family followed LingoAce since last August, and it went alright until the "replay function" is down due to over 2 months platform update. We got first dissatisfying service from one customer manager but later got compensated good service from Fuhao (付昊) as well as corrected good service and apology from the first customer manager. They both agreed with us that Lingoace will be NOT only responsible for the teachers' behavior, but ALSO care if the child being taught can accept the teaching or not, hence teaching quality. Therefore we choose to re-trust Lingoace for how they deal with customers' relationship and we hope for a much happier and smoother problem solving process in the future if similar issues happen again.
The recording function has been not functioning for at least 3 weeks. I feedback about the recording not available on 4 June, till today nothing has been fixed. Everytime I did a follow up, the standard answer is always our it team is working hard on it. I am sorry but it is obviously not hard enough. And this happened right after I signed up for sgd 4,500 lessons, which made me feel cheated. Please FIX the recording function ASAP.
Dear Parent, we sincerely apologies for this experience. We are trying our best to update and maintain our system to create the most seamless experience for you and your child. We hope you can bear with us while our team is working on it. We seek your kind understanding and appreciate your feedback on this matter. Once again, our sincere apologies for this unfortunate experience.
The on boarding consultant was fast in responding and verifying my query and doubts. Provided a lot of useful details and information. Was not pushy or salesman like to get me to sign up after the trial. It was fast and easy to sign up for the trial. It was a great overall experience during the trial and my child enjoyed the lesson thus we signed up for the package.
I gave 4 stars because it has been a while since my child feedback that he enjoyed and understood mandarin better with their lessons. I believe my son had his share of good and not so good teachers because he had wanted to quit lingoace initially because he was not improving and was struggling to cope with 2x mandarin lessons each week. But things have improved and he now enjoys the lessons better with this teacher. It would have been perfect if there was more flexibility in the class arrangements. There is no break, even on school and public holidays. I do understand the need to improve language by constant practice and frequent lessons. But it is very difficult to plan for trips and celebrations when your child has tuition 2 times a week without a single break! If you miss the lesson, your credit gets deducted. The other tuition centres which my son attended outside do have breaks. So this is one thing we want to complain about and hope lingoace can look into. Compared to some, my experience with the customer service have been more positive. They had been helpful in trying to understand and assist me in situations and i appreciate their help in this.
So far my experience with lingoace is good. I am quite a new client to them but Muming has been very patient in explaining how does the lingoace work and all. He was not pushy for enrolling my child and share his views. My daughter had a trial class with them and she said she loves it and always looking forward to the next lesson. My daughter who has very short attention span did grow some interest in Chinese more. I think the cartoon pictures and Q&A are very good and attractive. The teachers are patient and gentle in explaining to her, helping her to understand.
First I have to say Thanks to Teacher Mrs. Gao, her patient and vivid instruction keeps my grand daughter eager to learn without getting bored... I would've rated for 5 stars just for the teacher... But with the selling representative Mr. Zhang, I was so disappointed with him that I purchased for 100 classes plus bonus classes before Chinese New Year, and tried to pay in full, but ran a problem with my credit card... Ended up I paid in half for 50 classes with bonus classes, and promised him to pay another half later... Mr. Zhang did contact me for my another half of the payment and I missed his call... I thought people in China they were taking long vacation during Chinese New Year. So I reached out to Mr. Zhang and tried to pay my another half of the payment on Feb. 13. He was about to accept my payment but mentioned that the extra extra 10 bonus classes are no longer available, because it was ended by the end of January... Mr. Zhang had never mentioned it to me at all that I had to make my half payment before January. I would pay it if I was notified in advance. Anyway, my point is that if your representative promised to a customer for your offering, your company should keep your words, otherwise just state your rules via text messages that customers can follow them... Instead just said the offering is ended... So disappointed and angered for what I encountered with Mr. Zhang.
Dear Tanya, thank you for bringing this to our attention. We apologise for the above experience with our service crew. I will be reaching out via TrustPilot too to get more context e.g. account ID shortly. We hope to have an opportunity to resolve these matters. Our apologies again.
It's been okay so far. Customer service is good, teacher is patient.
Teachers were patient and were able to engage my child in learning chinese
Both of my daughters have signed up with LingoAce since 3 years ago with Teacher Roi. I had been very happy with how my daughters learnt from LingoAce. However due to PSLE preparation, I have stopped my elder daughter since 2020. She just ended her PSLE this year October and I resumed her back with LingoAce. I approached your customer service to recommend a teacher for her since she left long time ago and I was recommended Wang Rui laoshi. I signed her up and requested for the teacher to connect with me thru WeChat so that of anything urgent, both of us can contact each others. However, she told me she is not allowed to contact me directly?? Which is funny as my younger daughter’s teacher has been in contact with me thru WeChat since 3 years ago. She is very prompt in updating me what my younger daughter has been learning and update me what words that she needs to practice e during that week itself to enhance the understand of the Chinese charactors. However, I took Wang Rui laoshi’s words for it and started lesson for my elder daughter. However 3 months down the road, I realized that she has missed the last 2 lessons class without my knowledge. As I didn’t check regularly in the apps in my phone. I spoke to Ting Ting and she told me the customer service supposed to contact me should my daughter didn’t turn up for the lesson. But no calls at all from LingoAce. Obviously Wang Rui laoshi can’t contact me at all and she can’t be bothered to inform the customer service as well to contact me. Or maybe she did but customer service didn’t contact me. That I will let LingoAce to investigate. When I looked further into the past 3 months lessons, I got a shocked to find out that my elder daughter hadn’t been submitting homework up as I assigned her to do her own homework submission and again Wang Rui laoshi never bothered to let me know even after 40 lessons in 3 months time. I have arranged for daily lesson for my elder daughter immediately after her PSLE ended. Amazingly Wang Rui laoshi never even bothered to let me know at all!!!!! When I arranged lesson for my daughters to attend, I would expect at least the teacher keeps me updated on my girls’ progress. I then quickly check the progress reports which was sent but Wang Rui laoshi but again NOTHING was mentioned about my elder daughter didn’t submit homework at all. My husband and I are very very upset especially 40 lessons weren’t wasted as if no homework was to submit then what is the point of doing the tuition in the first place. 40 lessons equivalent to about $1.6k worth of money is a lot of money especially when at this point of time my husband has lost his job recently… I demand a reply and explaination from LingoAce on this matter. I do not wish to take up the proposal by Ting Ting to continue lesson for my elder daughter as we have decided to stop continuing the lesson after all our credit has been used up. We have so much trust for LingoAce when Teacher Roi handled my daughters’ lessons then but now I doubt LingoAce is as good as before. The standard has dropped.
Dear parent, thank you for taking the time to write this review. I am sorry that you have to experience this. We understand your frustration and we are sorry that they are not on par with our delivery standards and for the lapse in communications. Rest assured that resolving these pointers is viewed as a priority and our team is looking into these aspects to improve the learning experience. Once again, our sincere apologies for this unpleasant experience.
I love how the classes is conducted and the ease of communication between parents and teachers. The consultants are also readily around to assist in any ways. Only drawback is when booking for classes we have to fight for the slots and we always end up with odd hours. Once our usual teacher have not more free slot how are we supposed to know which other teachers is suitable for our kids?
Dear parent, thank you for your sharing! we look forward to you and your child’s continued support on LingoAce! Do reach out to our Customer Service Team at +65 31051163 (hotline) / +6591787124 (WhatsApp) Daily 10am - 9:30pm (GMT+8) if you wish to change teacher. We will be glad to help you with that!
There were some glitches during the initial lessons when Tigo was speaking/audio streaming, double echo so my child could not hear clearly. IT resolved after a few attempts. Teacher is enthusiastic and encouraging. My 3 5year old can follow the new curriculum which is simpler. After 5 lessons on My Family, she can recall the words there were taught when she was asked to review the assignments
Hi parent, we apologise for the initial technical difficulties. We will continue to improve our systems to maintain your child’s development and satisfaction! Engaging young learners is a critical aspect of our teaching philosophy and we are glad to hear that our learner is adapting well! Thank you for giving us this opportunity and we hope to continue journeying with you and your child.
I really want you people to know before deciding to order Lingoace courses . If decide to cancel there will be a fee of 3%. So be aware.. I learned the hard way.. I know when we order stuff we don't ask all the questions like we should. So I am letting you know in advance.... hope this help other people..
Dear parent, thank you for sharing your valuable feedback with us. We will be reviewing this area to improve the process. Thank you for giving us this opportunity to do better!
mu ming is very responsive and helpful. su ying is slightly less so, but acceptable.
Dear parent, thank you for your feedback. We will strive to improve on the existing Chinese learning experiences! Thank you for giving us this opportunity to journey with you and your kid!
My onboarding experience was good. The personnel answered my queries even outside his working hours. However, after I signed the package and was passed on to the learning advisor, the experience wasn't so good anymore. The learning advisor who was supposed to advice me on my children's learning did not call me at all. There has been no discussion though I have feedback that I would like to talk to the learning advisor to get some advice on whether my children are attending the correct level.
Dear Parent, we sincerely apologies for the above experience with our learning advisor. We endeavor on delivering experiences that assist both learner and parent in the learning process and are sorry for these unpleasant encounters. We have taken this feedback on board and will be resolving this aspect. Thank you for bringing this to our attention.
My daughter’s Chinese has improved after attending LingoAce. She has more confidence now with speaking Mandarin and enjoy learning Chinese now. Thank you Teacher Chris Wei! However, would like to see more feedback from Teacher to parents on the progress.
Dear parent, we are glad to have this opportunity to partner with you and your daughter’s learning journey and are truly delighted to hear that our learner is engaging well. Teacher Chris Wei will be encouraged to hear this too. Thank you for the suggestion as well and we will certainly strive to improve on the existing Chinese learning experiences.
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