Love my Longer B1 30 watt it is my work…
Love my Longer B1 30 watt it is my work horse it is not enclosed so make ready for taller items is easy. the working bed size is large. I needed support for a new cable they helped asap by phone and email.
About Longer
Data updated- Website
- longer.net
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 58 reviews
- Replies to negative
- 100% (3/3)
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Is Longer legit?
Longer (longer.net) has a 4.8 out of 5 rating on OK.one, based on 58 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many people note that these advanced laser engravers offer incredible cutting power, precision, and solid build quality for all kinds of creative projects. Customers frequently mention that the customer support team responds very quickly and goes above and beyond to help solve any technical issues. Some reviewers were not happy with the customer service, experiencing frustrating communication delays and receiving unhelpful replies from staff members. A few buyers also stated that their expensive machines broke down shortly after purchase, and securing proper replacement parts took months of waiting.
Auto-generated from all reviews of this business. For reference only.What people say
This is our first experience with diode…
This is our first experience with diode lasers and it's been fantastic so far, we're experimenting with different materials, engraving pictures and cutting wood, the RAY5 mini can do it all, I absolutely recommend giving it a try, there's so much fun to be had.
This company is AMAZZIIINNNNNGGGGG!!!
This company is AMAZZIIINNNNNGGGGG!!!! I have been wanting to begin my laser engraving journey for years, but I could never find a company where the price matched the product. I bought the 20w ray5 machine off of Amazon, and it even came with a camera and air assist pump. Everywhere else, I had to purchase the camera and pump separately. Customer support will make you feel heard and comfortable. I had the pleasure of speaking with a Maria, who ensured I got whatever answer I needed. She’s an angel honestly, because I was asking a lot of questions, and she took the time to thoroughly explain things to me! She even gave me optional answers just in case! I can’t wait to see how much art I can create with this machine!
Longer engraving products
Having 3 Longer engraving products, 2 Longer B1 30w one the the 2w IR module and 1 Ray5 mini 5w, I have found them to be reliable and when there has been a problem, Longer has always been responsive wanting to help and resolve the problem. I have owned the b1 for several years and just added the Ray5 mini to the collection. I have bought multiple accessories through the Longer site and been extremely happy with everything I have bought.
I have been using LONGER lasers from…
I have been using LONGER lasers from the 10 watt to the 40 watt and have had great performance. I have made many gifts for family and friends and it delivers it is way faster than the 10 and the air assist is a game changer. My limit switch assembly broke and I am in need for a new one. Please help. Gerardo Hernandez 706-627-7771
The perfect gift…
I purchased an engraver for my husband as a gift. Longer has high quality products, and he loved it! My order came quickly and was packed well to avoid any damage in shipping. I contacted support with a question, and they were prompt, friendly, and provided a thorough answer. Great company!
Outstanding Customer Support and Communication
I have been extremely impressed with Longer's customer support throughout my experience. I contacted them regarding a positioning issue with my Nano Pro laser engraver. Although the issue has not yet been fully resolved, their support team has been outstanding from start to finish. Every email has received a prompt and helpful reply, my case was quickly escalated to their R&D team, and they have taken the time to review videos, photos, measurements and detailed testing that I have provided. Rather than dismissing the issue, they have worked with me step by step to investigate the cause and have continued providing updates and guidance throughout the process. It's refreshing to deal with a company that genuinely listens to its customers and communicates so well. I appreciate the professionalism, patience and technical support they have shown, and I'm confident we'll reach a solution together. Based on the quality of their customer service alone, I have no hesitation in recommending Longer.
we had problems with the control board…
we had problems with the control board not upgrading like it should have, we contacted longer and they were extremely helpful and sent us a new board with screen, everything works now as it should.
I bought the Longer Ray5 a while ago
I bought the Longer Ray5 a while ago. Unfortunately, I wasn't able to achieve a satisfactory result on my own. So, I contacted customer support, and together we got the machine up and running. I should mention that it hadn't been working properly due to a mistake on my part. I can definitely highly recommend their service.
Very precise devices.
Very precise devices. I now even have three of them. The support and service are impeccable, friendly, very fast, and professional.
Great Support
Great Support. My new Laser (Ray5 10w) works perfect. I ask something about my new laser. The support answer very quickly and now i have fun with my tools. Great Company
Air assist
I had purchased the air assist for my Longer ray5 5W and it was missing a piece. I emailed longer sent them the info they needed and they sent me the missing piece. I did not expect the experience to be so easy. Thank you Longer
Very Satisfied with Both the Machine and the Support
We had an issue with our laser engraver showing an overheating warning. The support team responded quickly, was patient, and guided us through the troubleshooting process. In the end, we discovered the problem was not the machine itself but the fact that it was placed in direct sunlight on our balcony. After moving it into the shade, everything worked perfectly. We really appreciate the professional and friendly customer service and are very happy with the engraving results.
I’ll recommend this module..company…
I’ll recommend this module..company customer service instantly..
I've been using my Longer Ray5 almost…
I've been using my Longer Ray5 almost every day since I bought it three years ago, and it has exceeded every expectation I had. The projects I've been able to complete with this machine have far surpassed anything I ever thought possible. It continues to impress me every time I use it. Recently, I noticed a slight drop in performance, so I decided to give the machine a thorough clean. While cleaning it, I discovered that the focus lens had developed a crack. I hadn't noticed it during previous cleaning, and it was only when I purchased and started installing a new lens protector that I realised the lens itself was damaged. I contacted Longer to explain what had happened, and they kindly offered to replace the part free of charge. I think that's outstanding after-sales service and really shows that they care about their customers, even years after the original purchase. Thank you, Longer, for making such a fantastic machine and for providing exceptional customer support!
Fast and patient service
Ok I was not sure what to expect when i finally had to get some help with fixing my 5 Watt Laser Engraver. But the people at Longer Tech support must work very early and very late to overcome the 5hour time difference the easter US and the UK. However i cot a nearly instant response to every query i made, and patience and perseverance paid off in the end. Thanks Team Longer!
The fan of my laser engraver failed… but fixed it
The fan of my laser engraver failed after waranty and they send me a new one without fees. Thks to support.
I had a problem with my laser
I had a problem with my laser which I was unable to troubleshoot. Upon contacting Longer I had received a prompt answer with solutions for me to implement. After these suggestions failed my representative sent new parts. He was knowledgeable, patient, and very accommodating. I have been very impressed with the rapid response and service that my representative has given me. In the atmosphere in which we now live customer service is lacking in many businesses. Longer does not lack in this area. They were accommodating and respectful. They listened to my concerns and addressed them quickly. There was an open and on going conversation. I would give them 5 stars easily. I would rather give them a 10 star review if it were possible. Your loyal customer, Roger A. Sowell Other people mention Customer service Product Solution Read our Guidelines for Reviewers Give your review a title I had a problem with my laser
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