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Events & Entertainment

Lovense

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764 reviews

3.2764 reviews
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About Lovense

Data updated
Website
lovense.com
Category
Events & Entertainment
Location
Singapore
Status
Unclaimed
Last 12 months
152 reviews
Replies to negative
82% (223/272)
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About this business

We develop sex tech for long distance couples, frequent business travelers and cam models!

Written by the business, not verified by us.

Is Lovense legit?

Lovense (lovense.com) has a 3.2 out of 5 rating on OK.one, based on 764 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 26% give 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Quality, User experience, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Happy customers frequently praise the discreet packaging, professional handling, and consistently prompt delivery services provided when ordering their favorite items. Many enthusiastic consumers truly love the remarkably powerful vibrations, the exceptionally high build quality, and the seamless application integration designed for enjoyable long-distance play sessions. However, some customers also noted occasional application connection troubles, unexpected software glitches, and random device disconnections during their interactive remote experiences. Furthermore, a few reviewers stated that certain purchased items experienced technical faults, stopped working prematurely, or required multiple product replacements over time.

Auto-generated from all reviews of this business. For reference only.

What people say

Lovense Hits Another Home Run

Couldn’t have add for a better experience. First the price couldn’t be better except if it was free. LMAO. The quality of the toy is right up there with the other ones I’ve purchased in the past. Delivery time was exceptional. Will definitely continue to make Lovense my go to when looking for quality toys.

Gush 2 - definite upgrade.

Gush 2 definitely adds to the sensual experience of its predecessor. It’s longer, the bands can be used for a quick release (smart!) and the rubber is soft. As to the new oscillation feature it’s more like a thumping sensation. I’m just the right spot. It may be better when you’re not using the bands and it fits a bit looser. Also, putting pressure I. The oscillator will slow it down. I’m not sure how long the charge lasts yet, if it’s a full 2 hours or not. It does need to be added as an option on Tophy. All in all another great upgrade.

Gemini rules the Lungs

This kind of toy is so unique! Someone else controlling my nipple clamps and the frequencies feel amazing. Now, I'm a camgirl named Cliche and having this toy hooked up for guests is something rather unusual and super fun. I mean, they get a way to play with my ---- and I use it with the Ferri. Having them both work with every tip is awesome, truly!

faulty machine, replacement body from CHINA taking forever

UPDATE: still no replacement but the tracking says it’s been delivered to me, which is untrue. lovense aren’t being helpful at all. the mini machine i have ordered arrived broken, and instead of sending me a replacement lovense is just replacing the body of the machine- which comes from CHINA so now i have been waiting for weeks on end, still no idea when it arrives. spent €400 on nothing but frustration and annoyance. 2 stars cos I always liked their other products, but this has put me off.

Poor support

I order couple of toys for myself, not to long ago, when I checked my order and it said it was suspended and contact them as fast as I can, I contacted them the same day and I got no reply, after 2-3 days they finally responded, stating that I need to pay additional delivery fee, and update my shipping address, even tho I did that I still haven't got a reply, in my opinion lack of a live support chat is really bad idea, I hope they can resolve my issue soon

Reply from Lovense2024-12-18

We are very sorry for the inconvenience caused to you. We have processed the shipment for you. If you have any questions, please contact us at https://www.lovense.com/contact and we will provide further assistance. Thanks.

I absolutely love my Nora!

I absolutely love my Nora! The only reason why it got 4/5 stars is because the rabbit part of it does get quite warm, almost too hot to keep using, after about 30 minutes of use. The companion app is amazing too, I love being able to go on there at find patterns to use, and try out. There's even a spot for you to control someone else's toy (or them yours) and chat, which is a cool feature too.

Customer support is non existent

I ordered some things for me and my partner. The billing adress got confused with the shipping address after i put it into pay pal. The billing address is outside of their delivery zone therefore the order was put on hold. Ive been trying to contact customer support for over a week. Everytime i use their contact form i get an auto reply that my order doesnt exist, while my credit card has already been charged…

Reply from Lovense2024-12-06

We are deeply sorry for not providing you with a wonderful experience. Please contact us at https://www.lovense.com/contact and we will provide further assistance. Thanks.

I’ll change my review once this gets…

I’ll change my review once this gets fixed. I ordered 2 toys a week ago and I haven recieved my tracking number am I ever gonna get them or should I start looking for a refund?

Reply from Lovense2024-11-28

We are sorry to hear the issue you met. Please contact us at https://www.lovense.com/contact and we will provide further assistance. Thanks.

Well we got our items the other day but…

Well we got our items the other day but we have not been able to use them yet for personal reasons but oh we will definitely be using them very soon. All the items were packed good and the machine itself works, however I can’t help but feel like I got a returned item or something that was refurbished because the plate on the machine that you remove to adjust stroke length has 2 very distinct scratches on it and several what looks like water spots but they’re not. I have to say that I was very disappointed and has me concerned of the quantity/life span of the machine. I will also say considering the price that this cost in itself not including the other items that I purchased with this order, which was not cheap by any means, I would have expected better quality control and customer satisfaction. Think of it as like buying a new car and there’s some scratches on the trunk door and you still had to pay full price. But in this case I wasn’t able to inspect the item before purchase so I got something that is not up to par at full price cost…. So for the most part I guess I’m happy with the items overall but I have to say I’m quite disappointed over this and I feel like there should be some sort of compensation due to the fact that there was no inspection obviously of the product before it was sent out or… It wasn’t a priority or concern which would be sad. I would have been more than happy to upload pictures however i am on my phone doing this and I don’t see or have an option to upload any so my word is all I got.

Reply from Lovense2024-12-12

We are sorry to hear the issue you met. Please contact us at https://www.lovense.com/contact and we will provide further assistance. Thanks.

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