We develop sex tech for long distance couples, frequent business travelers and cam models!
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Is Lovense legit?
Lovense (lovense.com) has a 3.2 out of 5 rating on OK.one, based on 764 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 26% give 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Quality, User experience, App. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Happy customers frequently praise the discreet packaging, professional handling, and consistently prompt delivery services provided when ordering their favorite items. Many enthusiastic consumers truly love the remarkably powerful vibrations, the exceptionally high build quality, and the seamless application integration designed for enjoyable long-distance play sessions.
However, some customers also noted occasional application connection troubles, unexpected software glitches, and random device disconnections during their interactive remote experiences. Furthermore, a few reviewers stated that certain purchased items experienced technical faults, stopped working prematurely, or required multiple product replacements over time.
Auto-generated from all reviews of this business. For reference only.
I did not receive my articles but a message from their fraude team that they flag my payment as suspicious. Something about my email or phone name not being contradictory the usual. A auto supplied my email and my phone number. So how can that be different than before. Meanwhile, the money is taken from my credit cards and then I delivering my articles. So who is committing fraud here? Please review will be up here until they resolve my problems ASAP. I’m trying to surprise my partner, but for that I need to receive my articles this week or it won’t be a surprise.
Horrible customer service, they don't even have all their "contract us" right. Plus when you try to cancel a order they don't care or even try giving half ass response. Plus the battery life is terrible.
A simple design, it works well. Unlike other men’s toys, using the included band means this can be used before you get an erection.
The downside is it’s loud. The Gush is not a toy to be used discreetly in public.
The vibration on the toy works really well and with good battery life, but I feel the vibration should me more concentrated in the center of the hush 2 because it being at the tip it's not hitting the prostate fully.
The Item is fantastic BUT I am very annoyed that the item nor the store page, NOR the website made it abundantly clear that I needed a special bluetooth dongle *specifically for it*, even though my computer can read it and pick it up on the bluetooth.
It shouldve been made clear at some point during the transaction that I needed it.
and on top of that, it was also not made clear where to purchase it off the website, its not listed in the products, I had to have google re-direct me to it hidden on the website.
It was a little frustrating that I had to make a later purchase and wait for it to come in.
inconvenience aside, the toy is amazing.
The toy Vulse is really great, I liked it feeling. The only problem is the batteries times when it's used constantly '^'
I like long session, but the batteries only goes for approximately 1h30 '^'
Otherwise it's a great product.
I must admit we were skeptical, but we took the leap, and let me just say. WOW
While the battery life could use some tweaking, this could be due to our enthusiastic use of various custom patterns created, but overall it did miraculously
We will absolutely be purchasing more of these products in the future.
I ordered and received the item just fine (a max 2 for those wondering) it came within 3 days, and the grey seal at the top wasn't properly seated (I having no images of the entire product shown assumed that it was meant to be like that so washed it, dried it, used it, washed it as per instructions, dried everything again and stored it away, I wake up the next day and a crack formed, contacted support, told it was my fault the following day (by this point the product had fully stopped working and wouldn't even turned on) after letting support know, I was told that they'd pass the information on to the team but still not offered a replacement, even though I went through the website support style. Now it's several days later, I've spoken with people that got the product without the flawed seal and found out that was the issue all along, yet support is no longer returning emails nor have they looked at the ticket I created on the discord detailing everything as I discovered it. £89 for 2 uses of a product and now I've had it broken longer than I've had it working, if the warranty is from time of purchase, I wasn't even at the first week when I figured out the issue was with assembly.
I'd be more than happy to update this as my experience continues but from receiving the item midday on Saturday, to it not even turning on at 9 am on Monday. I just don't have much good to say right now.
Update 1: They finally agreed to honour the warranty on Saturday, I received the new product today. It has the same defect as the original product so I have once again contacted support 27/6/24
Update 2: it took a little longer but I was informed that the new one should be perfectly usable, though having a cosmetic flaw that isn't on anyone else's that I've spoken to is still concerning about the standards as of late.
Mini sex machine arrives with a faulty clamp, reported it under the warranty but response has been slow and taking an age for the replacement clamp to arrive, been over two weeks since purchasing it and 10 days since I reported the fault but seems to be coming from china and delivery is very slow.
Update I have now received only one of the 2 clamps i should have been sent and they haven’t sent the bolt for it, given how the bolt on the original was seized and that’s why they were sending out a replacement this is frustrating - to top it off they dont seem to have a contact number to call directly for the price of their products you would think they would have competent customer service. Will give them the weekend to sort it or il put a charge back as i paid on my credit card
The toy is fun but it really works best only with patterns or the sound setting it is difficult to use with the normal sliders on the remote. Also it is louder than I was hoping so makes the times I can use it limited. I love the fact that it is hands free though.
Thu, Jul 18, 2024, 12:44 AM Lovense Team Lovense> wrote:
Hi Beatrix,
Thank you for taking the time to provide such a detailed response. We fully understand your perspective, and we're very sorry that your shopping and after-sales experience has been so unpleasant.
Regarding the lack of protective packaging and lube for the mini sex machine, we will be sure to pass along that feedback to the relevant departments. As for the slow delivery of the replacement main body, that was primarily due to limited stock in the local warehouse, requiring us to source it from another location, which caused the delay.
To try to make up for this, we've already initiated a $20 refund in the system for you. While the amount may not be large, we hope you can understand, and we apologize again sincerely.
We appreciate you taking the time to share your experience with us. This kind of detailed feedback is invaluable, and we will use it to improve our processes and better support customers like yourself going forward. Please let me know if there is anything else I can assist with.
Kind regards,
Wilf
Lovense Support Team
I ordered from the company due to a new business venture. When testing the business venture this did not go according to plan. I thus, contacted the company about returning the unopened and fully sealed product. The company requested video footage of the unopened product. I sent the video footage and, a return label was sent stating in an email received from the company, I would be responsible for the return charges of the adult product. Given this, I considered it was unreasonable but I had no time to deal with the dispute. I considering the company would refund the adult product in full. Thus, I would only lose out on the return cost of the product I had already paid to Royal Mail. I checked my credit account and found they did not fully refund the adult product. Instead, they applied another return charge hence, a double charge for the return. This to me, seems quite odd and only considered a scam on customers who return adult products. The customer potentially, is liable for a return charge, they are not liable for a double charge on a returned adult product. This is a courteous message to potential customers who buy adult products from this company or intend to buy from the company. Be clear, if you order you will be liable for a double return charge if you return the adult product or products to this company! They claim the situation is different if the adult product is defective however, that is the customers choice whether they trust the company after reading this review. The company also state, if the adult product is opened, they won't accept returns for personal hygiene reasons. I was instructed to open the parcel not the adult product packaging to send the company the video footage. This is what you need to take into consideration when ordering an adult product from this company.
Somehow the package was damaged and there were two broken seals, with a thirth one over them. This raises red flags. The front panel was a little damaged (used) and the dildo-mount is very very hard to click into the steel rod. It is impossible for my gf and I have been trying for 30minutes. Eventually it fits, but it's a very tight fit. This is not what I am used to with Lovense. I hope it's an error and we can get a spare part to fix this.
Anyways, after assembling and testing the toy is very small and is powerful enough. Due to it's size, we need to lock it in place somehow. The toy is very quiet, which I am not used to for the Lovense toys we have. It's definitely a must-have for us and a toy that will be used regularly.
Bought the Edge 2, was working great, minor issues with the app glitching but functionality wise it was good. Then out of the blue the arm snaps, the material making up the arm seemed to go brittle so I can only assume a manufacturing fault.
Lovense refused to repair or replace the product despite a clear manufacturing fault. Terrible customer service and disappointing from a brand that I was previously impressed with.
Edit for response:
The arm wasn’t moved at any obscure angle, as mentioned the material seemed to go brittle and therefore I believe this to be faulty materials and therefore a manufacturing fault which should be eligible for a repair/replacement according to the consumer rights act. I already contacted that team and they offered me 10% off a new product which is ridiculous considering it’s a faulty product.
Reply from Lovense2024-05-10
We're sincerely sorry to learn what has happened to your toy. Please note that the adjustable part can only be moved at a certain angle. Also, we provide a one-year warranty for all our toys. If your Edge 2 was purchased 1 year ago, I am sorry we're unable to replace it. But you can eligible for a 55% off discount on our website for purchasing a new device. Please contact us at https://www.lovense.com/contact if you need any further assistance. We will try our best to assist. Have a good day!
It's almost perfect! Silent, good size and shape. Very well build. Only thing I would change is put setting buttons from other side of white handle for better adjusting during usage.
App is great! For long distance relationship I have it's awesome. But it would be useful if in remote mode on phone app would pink and blue dot stay on place instead of slipping down.
I purchased this product direct from the Lovense website with a slight discount compared to other retailers. (Listed price ~80USD) I'm satisfied with the ease of use and ability to wear the XS Hush 2 for long duration, even overnight, because of its small diameter, but I find that 1in diameter (Circumference 3.14in) might be on the smaller size even for beginners. Size Small has a 1.5in diameter, which may be a bit painful to insert for total beginners, so I wish the smallest size started with a 4in circumference, which I consider filling but not too difficult to insert.
The battery life and motor power in this size is a bit limited, but I think it is still adequate. If you're looking for direct pleasure from anal vibrators you may be better served by a product like the Edge, which stimulates the prostate. Even with an advertised 2hr battery life (which seems a bit longer in my experience), because the Hush 2 uses Bluetooth LE, it will last powered on in standby for a very long time, making public play feasible, assuming you are not constantly running the motor.
I use this product mostly to sync to music and films playing on my computer using the Intiface Central service.
My experience with the audio sync in the Lovense app is mixed, but the microphone on my phone seems slightly broken, so I can't fault Lovense for that.
If you intend to use this product for pleasure in a long-distance relationship, I recommend pairing it with another device, depending on your anatomy, that would stimulate you more directly.
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