easy peasy.
Reply from Luxe Research2026-08-03
We are so happy to hear that! We always work to keep things simple, smooth, and hassle-free for you from start to finish. Thank you so much for your feedback and for shopping with us!
About Luxe Research
Data updated- Website
- luxeresearchlab.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (36/36)
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About this business
We're Luxe Research Lab, a beauty brand built on the belief that every woman deserves makeup that makes her feel like herself—only better. We care deeply about our customers and are here to support you every step of the way.
Written by the business, not verified by us.Is Luxe Research legit?
Luxe Research (luxeresearchlab.com) has a 3.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 28% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-01.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally appreciate the product's performance, noting excellent coverage and a natural look that stays put throughout the day. Many people found the texture light and smooth, making application easy. Conversely, a small portion of people felt there were issues with product fulfillment and availability. Some reviewers reported receiving the wrong color or not receiving their entire order, such as missing items or delays past a month. Additionally, a few shoppers mentioned difficulties with the online platform and experiences with customer support regarding disputes.
Auto-generated from all reviews of this business. For reference only.What people say
Good product but the promotion is a con
The foundation is really good, it adapts to the skin well and cover is good too. It's shipped from Asia so it takes a bit of time to arrive. I took two stars off as I bought the make up as part of B1G1 free promotion with a free brush and a $10 voucher but in the end the brush wasn't included in the package as I "didn't select it" and gave me a discount off next order. I think it's just a marketing tool to get you to place another order and I don't like how it's been handled. Update: the Company contacted me and now sent me a foundation brush, which is very kind of them.
Reply from Luxe Research2026-07-30
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
I have used this colour changing foundation and it is great!
I have used this colour changing foundation previously. I still have a tube unopened and ready to go when my current tube runs out. I saw a deal online, buy one and get two free so I ordered. However, the email I received after payment only indicated 2 tubes were to be delivered.
Reply from Luxe Research2026-07-30
Hi Rebecca, I apologize for the inconvenience and confusion. I want to clarify that the promotion consists of buying one foundation and receiving two free products: an extra foundation and a brush. Best regards.
smooche
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