We're Luxe Research Lab, a beauty brand built on the belief that every woman deserves makeup that makes her feel like herself—only better. We care deeply about our customers and are here to support you every step of the way.
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Is Luxe Research legit?
Luxe Research (luxeresearchlab.com) has a 3.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 28% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the product's performance, noting excellent coverage and a natural look that stays put throughout the day. Many people found the texture light and smooth, making application easy.
Conversely, a small portion of people felt there were issues with product fulfillment and availability. Some reviewers reported receiving the wrong color or not receiving their entire order, such as missing items or delays past a month. Additionally, a few shoppers mentioned difficulties with the online platform and experiences with customer support regarding disputes.
Auto-generated from all reviews of this business. For reference only.
I do enjoy the products very much. My only issue is that it takes way to long to receive product
Reply from Luxe Research2026-08-04
We are so glad to hear that you enjoy our products, but we are truly sorry that the delivery time has not met your expectations. We completely understand how frustrating it is to wait longer than expected to receive your items. We are actively working on improving our shipping process to ensure faster delivery moving forward. Thank you so much for your patience and for sharing your feedback with us!
It was easy fast an I love there foundation. Im currently waiting on my next order to come in whi h are 4 r 5 different products.
Come on now an try it, it works great. Especially for mature skin like mine..
Reply from Luxe Research2026-08-04
Thank you so much for sharing such wonderful and encouraging words! We are thrilled to hear how much you love the foundation and that your experience was fast and seamless. We are just as excited as you are for your next order to arrive with all those new products for your routine. Thank you truly for your trust and for recommending us to our community. We hope you enjoy your package to the fullest as soon as it arrives!
I am truly impressed with this foundation. I'm 50 and the hot flashes makes everything fall off my face. This color changing foundation is buildable and doesn't crease as much. I do still notice the foundation creases some but not as much as other more expensive brands. The website is a little clunky like this is my 2nd order and the 1st order I was supposed to get 2 $10 gift cards but never received them. And I'll see if this order has them.
Reply from Luxe Research2026-08-04
Thank you so much for sharing your detailed feedback with us! We are thrilled to hear that our foundation is performing so well for you. We sincerely apologize for the inconvenience regarding the missing gift cards and the website experience. We have reached out to you via email with a solution to ensure you receive your gift cards right away. We truly appreciate your continued support and loyalty!
I bought one luxe foundation and got one free. Six days later , I tried to return it. Because I received a bundle, it doesn't qualify me for the guarantee. They will not let me return the product and will not refund my money. Watch out for the buy one get one free. It's a scam.
Reply from Luxe Research2026-08-11
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
This foundation brings a youthful glow to my skin. It does not settle in cracks and does not wipe off over the course of the day. I do have some "dry" flaky spots which continue to be a challenge - but I have discoverd I can reapply moisturizer over top of the foundation on these spots and it does not impact the covereage. I am 57, and this is the best product I have found for my skin.
Reply from Luxe Research2026-08-03
What a wonderful review! We are so deeply thrilled to hear that our foundation brings out that radiant glow and stays put all day long. Your clever tip about applying moisturizer over dry spots is fantastic, and we are truly honored to be the best product for your skin routine at 57!
I answered my own question when I order a set for my sister
I can't wait to try it
Reply from Luxe Research2026-08-03
We are so glad you got it figured out, and what a sweet gesture to order a set for your sister! We really hope you both love trying the products as soon as they arrive. Thank you so much for choosing us!
My visit on your website was quick, fast, and easy.
Reply from Luxe Research2026-08-03
We are so happy to hear this! We design our website to make your experience as smooth, clear, and hassle-free as possible, so knowing it was quick and easy for you means a lot. Thank you so much for visiting and shopping with us!
Love the colour change foundation. It goes on smooth, not cakey and blends seamlessly into my complexion. I even enjoy the faint pretty smell of the product. This was my second purchase.
Reply from Luxe Research2026-08-03
We are so thrilled to hear that this was your second purchase! It is wonderful to know that you love the seamless finish, smooth feel, and subtle scent just as much as we do. Having you back in our community means the world to us—thank you so much for your continued support!
Placing my order was smooth as silk. Quick and easy. I will let you know about the products after I receive them.
Reply from Luxe Research2026-08-03
We are so glad to hear that placing your order was smooth and effortless! We can't wait to hear your thoughts once your package arrives and you get to try everything out. Thank you so much for your support, and we hope you love your new products!
Shade choices were distinct
Payment easy
Sale priced
Reply from Luxe Research2026-08-03
Thank you so much for sharing your experience with us! We are thrilled to hear that you found your ideal shade selection and enjoyed a seamless checkout process along with a great sale price. Your satisfaction is our greatest motivation to keep delivering the very best. We look forward to welcoming you back soon!
Your ordering system is easy and straightforward, your product is superb my skin has never looked better so big Thank-you to you all.
Reply from Luxe Research2026-08-03
Thank you so much for your wonderful words! We are absolutely thrilled to hear that ordering was a breeze and, most importantly, that you are seeing such fantastic results on your skin. Knowing it has never looked better is the ultimate reward for us. The whole team sends you a huge thank you, and we look forward to continuing to care for your skin!
Luxe foundation is really good if you pick right colour
On luxe advertising on fb it states if ur not happy with ur foundation just return it and they’ll issue refund. My foundation arrived and I felt it was a bit dark and needed a shade lighter so they asked me to take pic of me wearing it which I did and they said it looked fine on me and wouldn’t let me return it hence the 3 stars
Reply from Luxe Research2026-08-03
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
Your web site didn’t have the item I wanted to order could only order thru email your web site is not the best
Reply from Luxe Research2026-08-03
We sincerely apologize for the difficulty you experienced finding your item on our site. We truly appreciate you taking the extra step to order via email and sharing this feedback with us. We are already working on improving our website to ensure a smoother, easier shopping experience for you next time. Please reach out if we can assist you with anything else!
Thank you so much for your feedback! We are thrilled to hear that you find our products enjoyable and easy to use in your daily routine. We design everything with simplicity and convenience in mind. We look forward to continuing to be part of your beauty journey!
The products offered.
I have severe rosacea.
My present foundations are making it worse.
Hoping for a good experience with this product.
Reply from Luxe Research2026-08-04
Thank you so much for trusting us with your skin care. We understand how delicate dealing with severe rosacea can be, and we truly hope our product offers the gentle care and coverage you deserve. Our formulas are designed with skin sensitivity in mind. Please feel free to send us a direct message so we can help guide you to the best option and application tips for your routine!
I do not mind the upsells after my initial purchase but want to see them all at once and it gets frustrating to have them pop up after each individual purchase. If i would have received them all at once I would have given my review a higher mark. I am excited to see if the product works for me and my skin. I had a colleague tell me she has tried it and loves it.
Reply from Luxe Research2026-08-04
Thank you so much for sharing such detailed and insightful feedback! We truly appreciate your patience during checkout and have taken note of your suggestion to streamline how our special offers are displayed. We are delighted to hear that your colleague loves the product and cannot wait for you to experience the results on your skin as well. Please feel free to reach out if you need anything as you start using it!
Great foundation that actually does as it says!! Nothing else compares, I will be using this forever as it really is a great product.
Reply from Luxe Research2026-08-04
Thank you so much for such enthusiastic feedback! We are deeply honored to know that our foundation truly delivers for you and has earned a permanent place in your daily routine. Hearing that you plan to stay with us forever is the ultimate reward for our team. We look forward to continuing to provide you with products you love for many years to come!
Easy to order fast reliable service and a great product I highly recommend 👌
Reply from Luxe Research2026-08-04
Thank you so much for your high recommendation and kind words! We are thrilled to hear that you enjoyed a smooth, fast ordering experience and that both our service and product exceeded your expectations. Your support and trust mean the world to our team. We look forward to serving you again soon!
After agreeing to buy and then making the payment, it suggests I buy a primer to go with it, saying basically because it won't look as good as it should by showing different results than the one shown before the original purchase just made.
Untrustable marketing scam IMHO.
Reply from Luxe Research2026-08-04
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
Absolutely do not try this product. It does not work as expected. I tried to return it as it says money back guarantee. However, they said they do not offer refund if it is a buy one get one free offer. This info is burried, so they will not refund your money. Not a reputable company. Beware!!
Reply from Luxe Research2026-08-04
We are deeply sorry for the frustration this situation has caused you and fully understand your concern. We have reached out to you via email with a solution tailored to your case, which we sincerely hope will be helpful. Customer satisfaction is our top priority, and we look forward to your reply there so we can resolve this for you as quickly as possible.
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