We're Luxe Research Lab, a beauty brand built on the belief that every woman deserves makeup that makes her feel like herself—only better. We care deeply about our customers and are here to support you every step of the way.
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Is Luxe Research legit?
Luxe Research (luxeresearchlab.com) has a 3.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 28% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the product's performance, noting excellent coverage and a natural look that stays put throughout the day. Many people found the texture light and smooth, making application easy.
Conversely, a small portion of people felt there were issues with product fulfillment and availability. Some reviewers reported receiving the wrong color or not receiving their entire order, such as missing items or delays past a month. Additionally, a few shoppers mentioned difficulties with the online platform and experiences with customer support regarding disputes.
Auto-generated from all reviews of this business. For reference only.
My first order was great so I almost immediately took advantage of a BOGO. The second order oxidizes. I haven’t had a satisfactory response from them. I was simply wanting to ask if the formula had changed or if I possible had a weird batch while within my return window. First it took another email to get a response. They asked for a photo of the ordered products which I sent. Now they sent some tips on application. My initial question…has their been a change in the formula remains unanswered.
Customer service is slow and requires too much effort
Reply from Luxe Research2026-08-24
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
I ordeed buy 1 get 2 free plus brush for £28 but only received one!
Emailed customer support twice not even had a reply!
The stuff is rubbish anyway!
Reply from Luxe Research2026-08-24
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
I received my product about a week ago. I'll admit I was skeptical. But this makeup is soft, goes on smooth and even, and it really does adapt to your skin.
There was a problem with USPS on delivery. Luxe customer service department was absolutely fantastic,
VickV
Reply from Luxe Research2026-08-24
Thank you so much for taking the time to share such a heartwarming review! We are absolutely thrilled to hear that our formula won you over with its smooth application and perfect tone adaptation. Knowing that our customer support team took great care of you and resolved the USPS delivery hiccup truly means the world to us. We deeply appreciate your trust, wonderful recommendation, and support for Luxe!
I have contacted you for a refund . Really no good for me . You asked for copy of order and other details which i sent along with photograph
So disappointed , its difficult to understand why you ignore mr when you offer money back guarantee
Jeanne Andrews
Reply from Luxe Research2026-08-24
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
Um… I have thoughts
OK, here goes: I thought I would hate it. I thought it was a scam.
I thought it would turn orange on my skin like all other colour changing foundations have in the past - for reference I have light olive to neutral skin, and a lot of foundations I use are too yellow for my skin tone.
I bought the “Light” option (on the website) and when received, it said “For Light to Medium skin” (Um… ok?)
It has only a very light scent, doesn’t smell chemical or perfume like.
This stuff went on … OK. It’s very slightly orange on me, but not in a bad way - it’s something I can use in the warmer months because it gives a warmth to my face as opposed to straight up orange.
It feels like a tinted moisturiser and gives a subtle glow; which I usually go for in a foundation because I am 42 and need just a little help there.
The coverage - well, it says it’s buildable. I use 2 layers and it’s only light to barely medium coverage - which is ok. It definitely acts as a tinted moisturiser, I would not call this a foundation. It feels like a moisturiser, which is nice. I don’t know what I was expecting as far as how it feels, but it feels nice, and makes my skin feel “bouncy” which is surprising.
It’s true that it doesn’t sink into fine lines; I have been close up examining my face, and no settling in my fine lines at all. Which - again, surprising.
It does not irritate my skin, and I have eczema on my eyelids so I thought it would sting or feel uncomfortable there - it doesn’t, it just feels like moisturiser.
Conclusion; truthfully, I am conflicted. I really thought it wouldn’t work out. But it’s fine. Like I said, it gives me warmth, like a sun-kissed finish, so it doesn’t work for winter, but I will definitely use this in the warmer months on the days when I just want the ‘natural’ look and would just use a BB cream or tinted moisturiser.
It feels nice on. And has not caused any irritation, even on my eczema.
So … I guess I like it. I gave it 5 stars, because I couldn’t give 4.5 - honestly the only thing I don’t like is that I can’t use it all year round because of the warmth it brings to my face.
If you are pale - it will be too orange for you
If you are light - I’d say it will be ok for the warmer months, and
If you are medium - maybe it will work for you all year round.
I’m confused. I’m pleasantly surprised - because I actually like this stuff.
Reply from Luxe Research2026-08-22
Thank you so much for taking the time to share such an honest, detailed, and thoughtful review! We are absolutely delighted that the formula pleasantly surprised you, providing a lovely sun-kissed warmth for the warmer months while feeling gentle on your skin without settling into fine lines. Your insights on shade depth and moisturizer texture are deeply appreciated and helpful for our community. We truly value your trust, glowing rating, and support for Luxe!
What would be nice is just simply offer a refund or send the products I paid for. If I reach out to Luxe for information, I get a response back telling me to only contact them once because it just puts me back to the end of the line. ??? I just want to know where the products I ordered are that I spent $80+ on! It is that simple. Or refund my money. So frustrating!!! Buyers beware!!!! I have been waiting 3 months!!!
Reply from Luxe Research2026-08-22
Hi Lisa, I apologize for the inconvenience caused by the delay in the delivery of your orders and the delay in response from our customer service department. We are working every day to improve our response time. I want to let you know that I have contacted you via email to offer assistance regarding your orders.
ABSOLUTE RETAIL MERCHANT FRAUDSTERS. The product is SH1T make no mistake about it. Caked on orange coated sh1t. I would NEVER NEVER use this. Absolute CRAP.
I stupidly became enthralled by their outrageous marketing spiel and made a ONE-OFF purchase. With that this snide, scrupulous, deceptive, despicable business secretly set me-up onto a recurring monthly subscription which i MOST DEFINITELY AT NO TIME AUTHORISED AND IS UNLAWFUL. They stole money direct-debited with no authority from my account. I actually achieved resolution with that error of their highly unethical judgement. Received it in writing from them that they had cancelled my subscription, and that instance; refunded me (after holding onto my funds for over 2 weeks).
NOW, precisely one month later i discover on my bank statement that these scumbags have AGAIN unlawfully and with no authority direct-debited another $58.00AUD from my bank-account. Investigation reveals these scum-bags have deceptively set-up a NEW SUBSCRIPTION - COMPLETE NEW SUBSCRIPTION NUMBER- RECURRING STATUS FOR INTENDED ONGOING THEFT - AND ARRANGED FOR NO SIGNATURE REQUIRED UPON THE DELIVERY (TO HENCE REFUSE THE DELIVERY UPON ARRIVAL).
All i've received is automated insincere apologetic AI virtual responses via email. On occasion an actual person making claims they will "assist to resolve this" .. but done nothing to avoid the shipment.
I did not confirm shipping.
I did not authorise any of the transactions.
I rejected their advice to wait up to 6-8 weeks to a) REFUSE delivery, b) Send back to f#ckng China, and then c) AWAIT A BOGUS REFUND.
LUXE RESEARCH....and ALL of your many many numerous other alias's you use to scam peoples accounts. YOU ARE THIEVES AND YOUR PRODUCT IS COMPLETE TOTAL AND UTTER SH1T.
I HAVE INDICATED MY DATE OF EXPERIENCE COMMENCED AUG 3, HOWEVER THE BS IS STILL ONGOING AND UNRESOLVED.
Obviously, I have now involved ACCL and every other applicable Australian Cosumer Law firm. Internationally bought or unauthorised dispatching is lawfully disputed by our Australian dispute guidelines.
LUXE RESEARCH YOU ARE SCUM. HOW ARE YOU NOT THOROUGHLY ASHAMED BY ALL OF YOUR UNETHICAL AND UNLAWFUL ACTIONS???
Your product AND your BS customer service is despicable.
!!BEWARE!!
From TrustPilot FOR Luxe
Date: 23 August 2026
Subject: Fwd: Request for information about your experience
So I attempt to fwd. more validation via the link, as requested, only to be shut down upon entering my email “thank you for submitting additional info". More backyard loopholes, to desist me from providing evidence!
So here is a fraction of my response (limited due to 4000 max.character restrictions):
LUXE Research YOU are WELL aware of my case and issues. Since the date which I discovered stolen funds yet again (This is the second time) being duplicated with another unauthorised criminal direct-debit from my bank account BY THIS DESPICABLE SCAM COMPANY. I have sent them a total of 66+ emails, since the date of the discovery of the STOLEN funds from my bank account which total approximately AU$60.00
Upon discovery I immediately investigated to find that they had fraudulently recreated a second NEW subscription number with a recurring direct debit and deliberately delivery set to occur monthly which I have at no time or at any place authorised. When I had an IT expert examine my phone to remove any links or loops that they might have, to further access my funds he was able to discover at least ELEVEN alias’s associated with this company, linking them to my details.
I disputed the moment I discovered the theft, masked as a recurring direct-debit from my bank account. Of my 66+ emails, I have received 8 responses. These scammers are masterful at providing automated AI virtual automated CRAP responses (such as the one you see in response to my review here). There is a chance that on 2 occasions the respondent may have been a person who assured me they would assist to revolve my issues. To this end NOTHING has been done, aside from them withholding MY money for oer 3 wks now.
As per my review description and as per my numerous emails to them, I again reiterate that this is not the first time LUXE has done this to me. Early July they initiated a first bogus "subscription" after i made a ONE-OFF purchase of this sh1t product, which I, at no time approved or authorised.
I HAVE THE EVIDENTIAL EMAIL FROM YOUR OWN AGENT "DANIELA" CONFIRMING CANCELLED SUBSCRIPTION & REFUND. Now it is she, herself that wrote to me 8 DAYS AGO seeking proof of a subscription cancelled, which i produced instantly. NO FURTHER RESPONSE RECEIVED
LUXE- we both have my 66+ emails of formal demand, which I can produce, and yet you deny or ignore. Your deception has truly exacerbated my illness.
REFUND MY MONEY - YOU ARE DISGUSTING
Reply from Luxe Research2026-08-22
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
I received my first order- GREAT!
My 2nd order- never received and despite email offers to replace the order they will not respond or provide a new tracking # (I asked for rush shipping on the replacement order) Their phone number does NOT actually work either. I like their product, but the fact that I am having to post this on a 3rd party website is an indication of frustration.
Reply from Luxe Research2026-08-22
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
I ordered foundation (2), brush, and spray primer from LUXE .
The promotion I was ordering from stated AND SHOWED UNDER EACH PRODUCT IN RED LETTERING “BUY ONE GET TWO FREE!!
I checked my cart over and over … I also had a friend check for me as I am visually impaired. My cart showed my items WITH THE RED BUY 1 GET TWO FREE UNDER EACH ITEM IN MY CART!!
WELL … I EMAILED MY ORDER TO LUXE CUSTOMER SERVICE QUESTIONING THE ORDER AND THE PROMOTION AND RECEIVED A RESPONSE.
LUXE APOLOGIZED FOR THE CONFUSION AND THEIR ERROR BUT… BECAUSE MY ORDER SHIPPED THEY CAN NOT do ANYTHING ! PERIOD!
I WAS NOT ABLE TO SEE WHAT I WAS GETTING UNTIL LUXE SHOWED WHAT ACTUALLY SHIPPED!!
WHAT???
WARNING DO NOT ORDER FROM THUS COMPANY!!
THEY LIE, THEY FALSE ADVERTISE, THEY STEAL !!!
SHADY!!! ‼️‼️🚫‼️‼️
Reply from Luxe Research2026-08-22
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
Product arrived but it’s not very good. It’s more like a primer than a foundation with very little coverage. It says it’s buildable but you would need to be caked in it for any coverage.
I saw there is a money back guarantee so I’ve requested this because I’m not happy with the product.
They have asked for pictures and to return the product.
I’ve asked how to return and had no reply!
I’m concerned I won’t get my money back either and wish I had read the reviews here before committing to ordering!
Not impressed
Reply from Luxe Research2026-08-22
Hello! We sincerely apologize for what happened and for your disappointment with the product's coverage and the delay in our response. We want to let you know that we have already reached out to you via email regarding your case to provide you with the help you need. We look forward to hearing back from you there. Thank you very much for your time and patience!
Bad experience with this company do not buy. You do not get your money back if not the right colour they offer you 20% back then tell you the the 100% does not apply on the bogof offer however that is the only way to buy. Do not waist your money, the company are scammers.
I have had products that offer refund if not your shade and true to their word. Not this company will never use or advise anyone for the make up
Updated after the emails and bad reviews they agreed to give me a full refund that I have now received. If I buy again on the bogof offer I know to order 2 different shades or read the small print where the 100% money back is not valid on that offer , so I would advise people to get 2 colours so you get the use of 1 or not to bother x
Reply from Luxe Research2026-08-22
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
I apparently ordered 2x packages. No idea how I managed that. One medium which I would order and one light which I would not knowingly do. I've been going round in circles asking to return and be refunded the second delivery as valid under UK law. Keep just saying I ordered two and can refuse delivery. Already received. Nightmare. Would not use light one ever.
Reply from Luxe Research2026-08-22
Hi Kerina, I'm sorry for the inconvenience caused with your order. I want to let you know that I've contacted you via email to offer you the help you need. Best regards.
Pay attention!! This website is a scammer. I paid for two orders and didn't receive anything. One of my orders was damaged and disposed by the usps. They also don't reply to my emails to get me the refund.Don't buy.
Reply from Luxe Research2026-08-18
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
Update! This company gave me a full refund on their product as it didn’t work out for me and they let me keep it to pass on to another friend or family member to try. Thank you Luxe, a company that truly cares about what their customers are experiencing
Reply from Luxe Research2026-08-18
Thank you so much for updating your review and sharing such thoughtful feedback! We are absolutely delighted to hear that our customer service team provided a seamless resolution with your full refund. Knowing that you can pass the product along to a friend or family member to try truly means the world to us. We deeply appreciate your trust, kind words, and continued support for Luxe!
If you need customer service, good luck. You’ll spend at least 30 minutes on the phone listening to a bot in a foreign language. If you finally get a human on the line, you probably won’t understand them. Plus, they are rude and unhelpful.
Reply from Luxe Research2026-08-21
Hello! Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by wait times and your support experience. We want to let you know that we have already reached out to you directly regarding your case to assist you. We are awaiting your reply so we can follow up accordingly. Thank you for your time and patience!
Really good customer service and prompt reply to a query which got resolved super fast . The Luxe product itself is lovely, so much so that my partner said I looked extra beautiful on the first day of wearing it
Thank you Luxe , I will be reordering xxx
Reply from Luxe Research2026-08-18
Thank you so much for taking the time to share such a lovely and heartwarming review! We are absolutely thrilled that our customer service team resolved your query quickly and that you loved the product right away. Hearing that your partner noticed your extra glow on day one truly brings a huge smile to our faces. We deeply appreciate your trust, glowing words, and continued support for Luxe!
This three-step routine set simplified my whole morning. Primer goes on smooth, foundation adjusts to my tone perfectly, under-eye balm handles the rest. Bought it at $54.95 instead of $99.95 genuinely a steal.
Reply from Luxe Research2026-08-18
Thank you so much for taking the time to share such a wonderful and detailed review! We are absolutely thrilled to hear that our three-step routine simplified your morning and that you loved the smooth primer, perfect shade match, and under-eye balm. Knowing you snagged such a great deal while achieving a seamless routine truly means the world to us. We deeply appreciate your trust, glowing feedback, and support for Luxe!
Works for light AND darker skin tones tested both Bought one for myself and one for my sister who has a much deeper complexion. Both matched perfectly from the same formula. That light-to-dark technology is genuinely impressive. Worth every dollar.
Reply from Luxe Research2026-08-18
Thank you so much for taking the time to share such a wonderful review! We are absolutely thrilled to hear that our shade-matching formula worked seamlessly for both you and your sister. Knowing that our light-to-dark technology lived up to your expectations and provided a perfect match truly means the world to us. We deeply appreciate your trust, enthusiastic recommendation, and support for Luxe!
Shipping took a little longer than expected, but when I sent an email asking, they immediately got back to me.
Followed by another email with tracking and support.
Great communication and customer service.
When I got the product which came with a free brush and primer I was thrilled to see it do exactly as described and promoted.
Great light coverage.
Makes your skin look and feel good.
The brush is awesome.
Now I can leave the house with that on and a bit of mascara and still feel great without wasting my time.
Great product!!
I’ll be back for more.
Thank you!
Highly recommend! 😊♥️
Reply from Luxe Research2026-08-17
Thank you so much for taking the time to share such a heartwarming and glowing review! We are absolutely thrilled that our team provided quick support with your tracking and that you loved the free brush and primer. Knowing that the lightweight formula simplifies your beauty routine while leaving your skin feeling radiant truly means the world to us. We deeply appreciate your trust, kind words, and continued support for Luxe!
I have used Luxe foundation twice. Applied on a clean face free of any other products. Within 30 seconds brushing it on, it turned an orange hue. Second application was with my fingers and it looked worse. It looks greasy and didn't look natural!!!
Reply from Luxe Research2026-08-18
Hi there, I’m truly sorry for the frustration this has caused you. We want to make things right, so I’ve personally sent you a message to get your details and look into exactly what happened with your order and our communication. Thank you for your patience while we fix this for you, we really appreciate you speaking up.
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