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About Lymow
Data updated- Website
- lymow.com
- Category
- Public & Local Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 233 reviews
- Replies to negative
- 7% (4/54)
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About this business
Lymow is redefining robotic lawn care with professional-grade cutting and all-terrain performance. Dual rotary blades with Cyclone Airflow spin at 6000 RPM for cleaner cuts, while tracked treads conquer slopes up to 45°. Built to handle what others can’t.
Written by the business, not verified by us.Is Lymow legit?
Lymow (lymow.com) has a 3.9 out of 5 rating on OK.one, based on 233 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 7% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers are really happy with the robotic mower, noting that it handles steep slopes, complex garden layouts, and tough terrain exceptionally well. Many people also appreciate the helpful support team, who provide quick guidance, replacement parts, and clear instructions when issues arise. Consumers frequently mention that the robust steel blades and solid construction make it a dependable choice for maintaining large yards. However, some customers also noted that customer service responses can occasionally be very slow, leading to long waiting times. A few other people also felt that the machine encounters occasional technical glitches, such as overheating, charging failures, or navigation challenges.
Auto-generated from all reviews of this business. For reference only.What people say
Lymow mower customer service really…
Lymow mower customer service really really sucks. My mower is not even a year old. They try to find everything they can not to fix the problem. Do not buy this mower.
Couldn't ask for better
Great mower and excellent support
Great customer service!
I have had issues with the product but not with the company. The customer service is prompt and professional. I hope the company thrives so I can buy the next variant of their mower, I’m sure it’ll only get better.
I have four Lymow one pluses
I have four Lymow one pluses I have had issues with a couple and they resolve them quickly. Usually they end up replacing the unit. I appreciate their quick response to keep my units working I would recommend the Lymow one plus to anybody interested
Overall my experience was great
Overall my experience was great. However, I would like a more expedient resolution as I had to manually mow my yard for more than 3 weeks.
Customer support is fair
Customer support is fair. The reaction time to an email can be 2 to 3 days. being due to language barrier. It's hard to communicate What's wrong with your machine. It might take 2 or 3 attempts, but they do respond. And when they finally understand they always do the right thing. Communication is the biggest barrier, but I really like the machine. It cuts extremely well. And I recommend the machine to anyone. This is my second one, and I'm very pleased with the overall performance.
Great customer service
Lucy who is delta with most of the process was great. Everyone i had dealings with were great they worked through my problem and got me mowing again. Love the mower and think everyone should own one.
Lymow makes Lawn Care Fun!
The Lymow One Plus robotic lawn mower has allowed me to take care of my own yard again and makes mowing more fun. Lymow stays within the programmed mowing zones and only on rare occasions has it encountered an error that I needed to address to continue mowing. All I typically do is to monitor Lymow’s mowing progress, use my weed eater for some clean up and do some edging. When my Lymow developed a mowing problem, I contacted the Lymow Customer Service Team and they provided timely and excellent customer service. After using my Lymow Plus One for a few months now and having a much better understanding of its capabilities, available menu choices, and having interacted with the Lymow Customer Service Team, I would definitely purchase it again.
A very satisfied customer
The quick response and expertise to try and resolve my issues with my Lymow one plus was very impressive to me. Racho came up with some ideas that turned resolved my problem. My Lymow mower mows nearly every day and has about 460 hours mowing and has done nearly 66 acres. I have never had an overheating issue mowing in the mid 90,s. The Lymow one plus keeps my lawn looking great.
Customer Service is great
Customer Service is great, they are extreme friendly and willing to solve the issue
Very quick response to my issue and…
Very quick response to my issue and quickly took care of me. They have done this several times!
Great customer service!
Vita was very helpful and responsive. Received my new mower quickly, and the process was painless.
Took some time to resolve the issue, but it got resolved
Took some time to resolve the issue, but they managed to do so without us getting a replacement mower.
Amazing customer service
The customer service of this company is second to none!! Best customer service ever!!!!!
Great Customer Service
I was very satisfied with the quick response to my emails and follow up each day that moved my problem closer to resolution each day. My Lymow Techs: Anas, Kate and Vita all responded quickly each step of the way and provided resolution to my situation. I would like to thank all the Techs that followed through and assisted me until they knew my problem was solved. Thank You all!
My issue was resolved in a reasonable…
My issue was resolved in a reasonable amount of time.
RTK unit full of water
RTK had the gasket installed incorrectly, this allowed the unit to fill with water and eventually failed. I'm giving 5 stars to customer service for getting a new unit sent to me quickly (less than 1 week).
Great support and communication
The Lymow One Plus was easy to set up
The Lymow One Plus was easy to set up. The app was intuitive. You have to remove the rubber flap and a small plastic bracket that blocks the ejection port. Those pieces make the mower safer, but you can't have them on there. It's not hard to remove them. The removal of those pieces makes the mower loud. You shouldn't mow wet grass. It will clog it. You have to clean the underside by the blades every couple of weeks. Sometimes it gets an error. Sometimes it moves out of bounds, but rarely. (And usually when you didn't drive it around with the app until it found itself on the GPS map. When you start it up. You have to use the app to drive it around like a toy until it finds itself on the GPS map in the app. Failure to follow that step will create an error. Don't carry the mower around, it will screw up the map. It wants to update all the time. So make sure your phone isn't low on battery and that both the phone and the mower are near your internet router when you do it. Don't stop the update in the middle. You have to help it on the charger because the cleaning brushes are too stiff. Probably, when that happens, you will think it's broken. Just guide it to the right spot and push them down on it. You can't mow in direct sun if it's a hot day, or the blades will stop turning until it cools down. After all that, you would think this mower is no good. That would be a bad assumption. This thing rocks. What a time saver. Plus your neighbors will see it and want one. Just do it. I've been using it since April. There has been a lot of rain so the grass is getting mowed constantly. It's a half acre with lots of trees. The customer service is adequate.
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