Lymow is redefining robotic lawn care with professional-grade cutting and all-terrain performance. Dual rotary blades with Cyclone Airflow spin at 6000 RPM for cleaner cuts, while tracked treads conquer slopes up to 45°. Built to handle what others can’t.
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Is Lymow legit?
Lymow (lymow.com) has a 3.9 out of 5 rating on OK.one, based on 233 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 7% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
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Reviewers had a great experience with this company. Customers are really happy with the robotic mower, noting that it handles steep slopes, complex garden layouts, and tough terrain exceptionally well. Many people also appreciate the helpful support team, who provide quick guidance, replacement parts, and clear instructions when issues arise. Consumers frequently mention that the robust steel blades and solid construction make it a dependable choice for maintaining large yards.
However, some customers also noted that customer service responses can occasionally be very slow, leading to long waiting times. A few other people also felt that the machine encounters occasional technical glitches, such as overheating, charging failures, or navigation challenges.
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I was tired of spending my spring and summer weekends mowing my lawn of about 3 acres of varying terrain, not square and flat. Research led us to the Lymow. We successfully used our Lymow for about 4 weeks until the mower deck got stuck in the raised position making it impossible to charge let alone mow. I contacted lymow. After a few basic troubleshooting instructions it was determined that a replacement unit was necessary. A return postage slip was provided. The new mower is up and running doing great. The measure of the calibre of a company is not shown while everything is going well but when challenges arise. Lymow Customer Service kept me in the loop every step of the process where emails responses came the SAME day! Tracking was easy and my new mower came right as scheduled. I could not be happier with customer service. I'm hoping this current Lymow will operate for many many years.
I highly recommend this company and their product. Go Lymow.
This review is for Yuki Liu, the Lymow customer service agent that has been helping us.
We had skepticism starting with this company, as we have read mixed reviews, and this company being a new company, there are bound to be kinks and loose ends that need worked out as they fine tune there product. We also were very happy with the previous company we had, and their excellent customer service, but we wanted a more robust mower with tracts and real mower blades. To make a long review shorter, we did have lots of problems we had to work out when we switched to this mower, however, and customer service was extremely difficult to get in touch with and hear back from at first, but once we got connected with Yuki Liu, she has been exceptional and dedicated to helping us, and she has stayed by our side and helped us find a workable solution to each obstacle we have ran into. Yuki as turned our originally bad experience, into a great experience with this company, and we really value when a company values their employees, and we can tell that Yuki really cares about helping us. Originally, we where ready to give up on the company, but because of Yuki’s extraordinary help she has provided, we now are committed to continuing with this company, and can truthfully recommend it to friends and family. Thank you Yuki for your help and dedication, and we look forward to continuing using this mower, as well as future product releases!
Had a problem with a power surge on the RTK unit and power supply. Had it on different GFI plug than the mower, so it was unaffected. Called late in the day, and THEY SHIPPED IT OUT THAT NIGHT! Great service, it has improved a lot since the original purchase. I really like the mower, just have to get used to a different type of mowing. I have the original.
Opened service ticket about multiple problems with robotic mower going into no go zones and out of boundary. I was advised to try a number of remedies. Sent logs to the app when problems happened. A update for firmware was sent and installed. Which corrected the problems. Always received a reply within 24 hours after responding to them or asking questions. ThanksTo Vita and the support team the mower is operating fine.
A very positive experience with a well working/professional customer service!
I had a product problem and contacted customer service. Got a quick response from Vita in customer service with instructions how to carry on and relevant clarifying questions.
A very positive experience with a well working/professional customer service!
I ordered my Lymov Plus and It comes 2 months later than planned time
Additional blades came more later
On my askings - sorry, sorry , sorry 😞
First month cutting was Ok
Easy installation, many , app etc
Than starts my summer nightmare-
Error nr 44 till 40 per day
It stops every 10 min and send notifications
No debris, no grass on contacts, no blades vibrations
Ideal even surface
And after jam it run out of zone and should be brought back in zone manually
I found service in my country Latvia and had lots off videos and talks with them and chinese producers
Mover was taken for checking for 2/3 weeks and brought back mostly with the same problem but little less
I borrowed tractor mover from neighbors to cut these weeks my grass
No feedbacks from china, they talking with serrvice in Latvija
So , you dont now nothing - what, when, how and how much
Normally 🙈, service can’t answer too because they depends from Chinese response to them🤷🏼♂️
Then starts problem with charging - mover docket but not charged
So, base was brought to service on other side of country and humidity sensors was disconnected
After week it starts charging again normaly - but no sensors anymore and RTA antenne blue light
Now RTA charging only directly from grid
And then starts E44 again😇
I many times ask - to change on new one mover - chinese said Sorry agin ask 800€ just for changing 😂
I asked new blades maybe ( because I paid 100€ for mower multiple transportation to service - they said Sorry, No 😂😂😂
Now mover is taken again with hope on change for one week , but hopes was short - servis said thet they will plumb something for bumper sensors and it will surely works 🤩🤩🤩
So, all this story is absolutely disappointement from beginning
- from producers, from service( they tried )
Product and services is not ready for market 🥲🥲🥲
This product is terrible.. mechanically it has promise and good features but the software implementation is so bad that it is unusable. I have had one on my site in Melbourne Australia for 3 months and i now consider it landfill e/waste.
Some basic software issues are.
Terrible app UI with complete disregard for user experience
Can not run for more than 3 minutes without some sort of error with no attempt to recover .. just calls me over. Software does not have any function or features or design philosophy to try and clear errors itself. Its so frustrating because when i go over these errors can be cleared by pause and restart or reset if the controller or user intervention movement. Its all done like total impractical uni project. No good error management.. the errors and manual intervention will drive you mad .. Do not buy this thing. Another example.. with every error on restart it not just continue.. when it was already on track but will turn randomly and head off in a random direction for 3 meters and start from there.. usually getting stuck again because the move was random. But it leaves a crazy section unmoved. I think the error recovery just runs the obstacle avoidance routine when that was totally inappropriate.. because the software coders are just a contractor who has never used the thing., Navigating in channels to to a mow zone obviously uses different code to mowing navigating.. it can not navigate a 50m channel on my curved driveway with out getting off track and stuck at least twice every time. So much intervention required and am finding it easier to just use my hand mower now.
The blades jam with just small pencil sized sticks. They get stuck diagonally between the blade and the side discharge or upper side of the deck. The crazy thing is if the software would only release and retry a couple of time it could have self recovered i have gum trees all large sticks are picked up but i can noir go around clearing every pencil sized stick. Its is these small short sticks that jam with high reliability. With 1000m2 on a nice clear lawn i am talking 10 jams.
But that will never happen.. i can tell there there is zero regard to good considerate software design.
Another issue.. if the blade drives experience a high load in thick grass they go into a stop for a period..but the mover keeps moving for 5 meters ..!! So a terrible patchwork job. Who designed s product like that .. it should back up into the previously moved track and reset the blades and progress more slowly gor a bit….????
Terrible super frustrating product. If you buy this thing you will be here writing s review like this in a month.
Bill
I used my machine for miles and miles of mowing in a large difficult property. The tracks were ready for replacement. I contacted Lymow and they took care of me right away. Great service fast. Thank you!
Exceptional product performance backed by world‑class support
My Lymow has exceeded expectations in reliability and functionality, but the real differentiator is the customer service. Their responsiveness is consistently impressive, and every interaction reflects genuine kindness and a commitment to resolving issues quickly and thoroughly.As someone who values strong technical support, I can say Lymow’s team operates at a level many companies never reach. I truly enjoy this product, and the service behind it makes ownership even better
The Lymow support team reviewed my issue, requested additional details (including video) to assist with their analysis. After review they were able to fix the issue with a software update!
I’ve been running the Lymow One Plus on my property for a while now, about 3 months and it’s the first robotic mower that actually feels like a serious tool instead of a toy.
The tracked drive is the biggest difference. It climbs and holds on slopes and uneven ground that would stop most wheeled robots cold. On my place that means it keeps working through the rougher sections instead of getting stuck or needing constant rescue. The dual rotary blades are another standout — they cut real grass (including thicker or longer stuff) cleanly and mulch leaves far better than the little spinning discs you see on most robot mowers. The cut quality is noticeably better.
Setup was straightforward once the RTK base was placed, and the wire-free navigation has been reliable. I map zones in the app, set schedules, and it mostly just does its job. Coverage is solid for a larger area — it makes a meaningful dent in the work that used to eat up evenings or weekends on my zero turn
It’s not perfect. It’s heavier and louder than the small quiet robots, and like any outdoor machine you still want to keep an eye on the charging contacts and docking. But the core performance — traction, cutting power, and ability to handle real terrain — is excellent.
If you have a flat postage-stamp lawn, there are cheaper and quieter options. If you have a bigger property, slopes, uneven ground, or just want something that actually mows instead of nibbling, the One Plus is in a different class. It’s the first robot mower I’ve owned that I’d genuinely recommend for a working yard, just a big tip, remove the side discharge restrictions and clean the deck once a week.
I had a very good Excellent Customer Support from Ivy with Lymow…
I had a very good experience with Lymow customer support, especially with Ivy. She was very kind, patient, and professional throughout the entire process. She kept me updated about my replacement springs and made sure my concerns were taken seriously.
I really appreciate Ivy’s helpful attitude and the effort she made to follow up on my case. Her communication gave me confidence that my issue was being handled properly.
Thank you, Ivy, for your excellent customer service and support! I truly appreciate your help. 😊
The support was responsive but slow. We ultimately found a solution to the problem, but one response every 24 hours makes the process frustratingly slow. Local, north american support would be much more efficient and faster.
I am overly ecstatic to praise “Lymow” for their courteous and prompt assistance in resolving a charging issue I had. Their team reached out to me and promised to address my issue with all deliberate speed! They promptly sent me a new replacement Mower. I can’t begin to tell you how grateful I am for their assistance and attention to customer satisfaction. I will not hesitate to recommend them to anyone remotely interested in purchasing a product from them! I am 74 years old and their Lymow one plus has dramatically improved the quality of my life. Thank you, for everything Lymow Customer Service, you’ve exceeded any expectation I had. Tyrone P
I have been using the Lymow One Plus extensively and overall I am very impressed with both the mower and especially Lymow's customer support.
My first mower developed several mechanical issues over time, including problems with the mowing deck, OmniWheel springs and mowing motor bearings. I was able to repair some of these issues myself, but when another problem appeared, Lymow Support offered to replace the entire mower with a brand-new unit.
Because I did not want to be without a mower during the mowing season, they offered an advance replacement with a refundable security deposit. The new mower was shipped to me first and arrived quickly. Communication with the support team throughout the whole process was friendly, responsive and solution-oriented.
I also asked whether I could keep my repaired original mower as a backup instead of returning it. Lymow was flexible and offered me a very reasonable option to purchase the old unit.
The new Lymow is now working very well, and I am extremely satisfied with how Lymow handled the whole situation.
Problems can happen with any relatively new product, but what really matters to me is how the manufacturer responds when they do. In my experience, Lymow has stood behind its product and treated me very well as a customer.
Excellent customer support and a very capable mower. Five stars from me.
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