Excellent customer service thank you 🫂🙏💘
Reply from Lyte2024-07-16
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again.
About Lyte
Data updated- Website
- lyte.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 29% (6/21)
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About this business
Get or return tickets to sold out events.
Is Lyte legit?
Lyte (lyte.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 29% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-31.
What people say
excellent!
Fast answer. I felt she did her best to help me. Good vibes. I am very satisfied with the good service
Reply from Lyte2024-07-16
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again
My answers were heard .i recieved…
My answers were heard .i recieved polite emails .and very prompt response. Im happy with the communication i recieved .
Reply from Lyte2024-07-16
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again
Communication and resolution to…
Communication and resolution to questions I had! Trustworthy on payout! Highly recommend
Reply from Lyte2024-07-16
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again
Quick answer and right to the point!
Reply from Lyte2024-07-16
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again
Passionately waiting on tickets!
Reply from Lyte2024-07-16
Our team will contact you via email and text if we're able to fulfill your request. Hang tight!
When I had concern about a payment
When I had concern about a payment, Lyte quickly responded, and the issue was explained succinctly. No more concerns at this time.
Reply from Lyte2024-07-16
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again.
The Support Staff at Lyte was awesome!
The Support Staff at Lyte was awesome! They were prompt getting back to me so quick, & they are efficient! I really appreciate them. We were stressed getting our tickets at last minute! Lyte made it happen for us! Thank U Lyte!
Reply from Lyte2024-07-16
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again.
Address error fixed within minutes!
I mistyped my address, and they fixed it for me within minutes of my order confirmation. Thank you, Lyte support team!
Reply from Lyte2024-07-16
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again.
Jazz at Lyte was very helpful I was…
Jazz at Lyte was very helpful I was glad to be helped by a human :) Thanks again
Reply from Lyte2024-07-16
Thank you for your kind review about Jazz! We're thrilled you enjoyed your experience and look forward to serving you again.
Quick helpful customer service
Quick helpful customer service, hoping to get a burning man ticket seems like the best place to get a ticket
Reply from Lyte2024-07-16
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again.
I received fantastic support from jazz. Answered all my questions n took care of my case. I will be getting my refund on schedule I hope
Received answers to all NY questions and my refund is scheduled for 6-10-24. Excellent service
Reply from Lyte2024-07-16
Thank you for your kind review! We're thrilled you enjoyed your experience and look forward to serving you again.
I’m writing here because they were…
I’m writing here because they were perfect solving my case. I’ve bought tickets for the wrong day and after the contact, I’ve bought another ticket for the correct day and after 2 days they refunded my money
Lyte steal $750 from me
Lyte steal $750 from me. I called to cancel my tickets 3 months before the event and they refused to refund my money. I did not even have the tickets with me.
Reply from Lyte2024-03-25
Hi David, Can you please provide your Lyte reference number so we can look into this for you? We only offer email support, not phone, so any phone conversation you had was not with a Lyte representative.
Lyte- platform & people are amazing!
Lyte-this platform and the people running the messaging team and customer service support was absolutely amazing. Our tickets were canceled because of my card and we missed the two hour window. Find a phone number to call them so I use the messaging platform and they responded back within minutes. we continue to email back-and-forth. It was resolved and luckily they were able to give us another opportunity to get the tickets! I was really prepared for a frustrating robot or a dead end answer. So pleasantly surprised about this platform and the Lyte team.
Jazz was really helpful
Jazz was really helpful, making a name change on our booking really easy. Clear instructions and sorted out the change quickly
Refund tickets
I bought two TIckets for a Mistake. I Wrote to Lyte Support, this morning team lyte helped me for the Refund tickets. Great support
Great Customer Service!
Jazz responded to my email within 24 hours and answered my question/request very clearly and concise. I wanted to upgrade my GA Sol Blume ticket to a VIP ticket and they were able to assist me with that very easily. They were a big help.
Had an issue with booking tickets and…
Had an issue with booking tickets and emailed in expecting a slow reply and possibly a “deal with it” reply, I was pleasantly surprised, got an email back from Jazz within the hour and she sorted my issue out, I don’t normally write reviews but if you see this Jazz, I appreciate you.
You got my tickets to me the same day
You got my tickets to me the same day! The show was the next day so that was very important. Thanks for your help. Very enjoyable experience.
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