Understanding
Very understanding, understanding my needs and responding to medical issues. Caring and helpfulness, it's a breath of fresh air in the medical experience. Very easy and convenient
About Lyte
Data updated- Website
- lyte.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 29% (6/21)
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About this business
Get or return tickets to sold out events.
Is Lyte legit?
Lyte (lyte.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 29% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-31.
What people say
Lyte team has great communication and…
Lyte team has great communication and customer service skills.
Only thing I don't like is how I can't…
Only thing I don't like is how I can't return my tickets on the website site it says I can't at the moment and I'm confused why. Unfortunately I won't be able to make it that weekend, definitely next time!
Reply from Lyte2023-07-15
Hi there, Before we can make you an offer for your tickets, we need to go find a buyer. Lyte does everything in our power to find a new fan to buy your ticket. Right now we have satisfied all fan requests. Please select the "Get notified if there is a buyer" button to be emailed if we're able to make an offer on any of your tickets. If we're able to make an offer, you'll be able to select how many tickets you want to return. In the meantime, feel free to use your ticket as you see fit. Our goal is to get real tickets in the hands of fans, but being able to make an offer on a ticket is not a guarantee. We hope this information at least provides you with some insight into why we are not making you an offer at this time. Please let us know if you have any further questions and thanks for using Lyte!
I can not get my tickets
I can not get my tickets, I ordered them way back on the 7th of February, I have sent countless emails but still don't have my tickets. Been intouch with seller but still no tickets all they say is we will get back to me. The link to the tickets will not work. Purchase others for family and friends and there link work and they have even updated there link????
Reply from Lyte2023-07-15
Hi Chris, We see one of our Fan Experience team members have been in touch regarding the delivery of your tickets. Please let us know if you have any other questions!
this is a scam!!!! do Not Buy!!!! they will NOT GIVE VENUE
this is a scam! my son bought tickets for 2023 in Houston. THIS COMPANY WILL NOT CONTACT YOU OR GIVE YOU VENUE. WONDER IF THEY REALIZE....THAT THE HOUSE OF CARDS HAS FALLEN
Saphia was super helpful!
Saphia was super helpful. We had our wires crossed in the beginning but Saphia stayed professional and was understanding especially considering the multiple panicked emails I sent. I had accidentally missed a payment and my plan was cancelled so as you can imagine I had bombarded Lyte Support with emails. The only thing I didn’t like was the time difference as I’m in New Zealand and the service is based in the US, the response time is also slower. All in all, awesome service from Saphia and the Lyte team! Thank you so much for your help and resolving my issue!!! 😊
Gene was very helpful and provide…
Gene was very helpful and provide excellent customer service
Great Customer Service
Very responsive and helpful!
This review is for anyone who…need help with Bruce Springsteen tickets
This review is for anyone who repurchased Bruce Springsteen tickets. You need to download the BST app, sign up with email you purchased your tickets with, the tickets will show up in the bst app not the lyte app.
Bruce Springsteen BST
Same problem as Christine re. Thursday Bruce Springsteen hyde park ticket, messaged Lyte about 5 times since early last week, first time i was told my ticket would be in the BST app by July 1st, all the other times by July 4th, and nothing. Just my proof of order in the Lyte link they sent.
Reply from Lyte2023-07-13
Hi Richard, All Lyte tickets were delivered prior to the start of the show. We hope you enjoyed the event!
Thank you Jazz
Quite a fast response to my enquiry, with clear detailed information.
Quick and informative response.
I am still waiting for my Bruce…
I am still waiting for my Bruce Springsteen tickets for Thursday6 July. Emailed twice but just received a reply to follow the link that isn’t allowing me to download the tickets. Getting worried 3 July: without ANY communication from Lyte I had an email from AXS regarding my Bruce Springsteen tickets. All now downloaded. The lack communication from Lyte was disappointing to say the least and stressful. Had I been scammed. Would not recommend them to anyone.
Reply from Lyte2023-07-15
Hi Christine, We see your tickets were delivered prior to the event. We hope you enjoyed the show!
Response time is quick and efficient
Twice I have needed assistance and both times the response time has been quick and super efficient!!
Disappearing Springsteen tickets!
Bought Springsteen tickets for the BST Hyde Park show via Festicket. Like many others I then tried to repurchase them via Lyte - directed by the organisers! After multiple support tickets and weeks and weeks I finally was able to purchase them again. It's now less than a week to go and I still don't have any tickets, just a confirmation I've paid. It looks like I don't actually own them at all, but am waiting for someone to return theirs?! Not what I signed up for - I bought tickets myself, not a resale. No response to yet another support ticket yesterday either. Terrible service for most of it, it feels like I'm being scammed!
Reply from Lyte2023-07-15
Hi there, We can confirm all Lyte tickets for BST were delivered prior to the event. We hope you enjoyed it!
Service
Ask a question they will give you a quick answer and find a proper solution to your query
I bought tickets for the wrong day in error
I bought the wrong tickets by mistake so I emailed to request a swap to a different day. It took a few days to get a response but it was clear I just needed to purchase more tickets for the correct day before I could get a refund which I did. I then received a response a few days later confirming my refund . All painless, the only negative thing would be the response time.
So helpful and communication first…
So helpful and communication first class. Not all agencies work in this way and so respectful of my circumstances. Would not hesitate to use Lyte in the future.
Exceptionally helpful customer service…
Exceptionally helpful customer service rep - found my tickets for me, when I could not!! All sorted within an hour of my emailing, on a Saturday. Wish all firms were like this!!
Fast and efficient service exactly when…
Fast and efficient service exactly when I was needed it! Thanks Jazz and Thanks Lyte!
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