As of 22 February 2017, major shareholders include Axiata Investments, Keppel Telecoms and SPH Multimedia.
M1 Limited (m1.com.sg) has a 1.7 out of 5 rating on OK.one, based on 179 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 39 of them were added in the last 12 months. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. People frequently experienced frustrating network outages, unstable mobile data connections, and unexpected roaming charges that quickly added up to hefty bills without clear explanations. Consumers also struggled to get prompt, helpful assistance when contacting support agents via online chat or phone lines to resolve urgent connection and billing problems. Some people were satisfied with individual store staff members who provided friendly, polite assistance and professional guidance during in-person visits. Reviewers appreciated when employees showed genuine patience, listened carefully to concerns, and went out of their way to explain complex contract details or resolve ongoing inquiries smoothly.
Auto-generated from all reviews of this business. For reference only.I totally feel like not even giving a star. They completely fail to engage with business customers. I have been sending emails regarding the change of the authorized person’s details, but all I received was an automated reply. In the end, there was no response or update on the progress.
I had a terrible experience with M1 while trying to port out my number. The information I received was consistently wrong n confusing which leads to endless frustration. I was misinformed about the porting process multiple times, n every-time I called the details kept changing. To make it worst my line was unexpectedly terminated without notice, leaving me without service on x,mas eve. And despite all the above issues since 24/12 tilldate I am still charged for the period where I couldn’t use the service!!, the whole experience since 24/12/24 has been a nightmare n I will definitely lookout for a more reliable telco. Highly stressful n disappointing by M1 for years messy billing system/ unprofessional customer support who have no ownership responsibilities for their customers. I am now awaiting M1 Ms MJ to reach me since our last chat on 24/12/24. Extremely tiring and frustrated by the lack of misinformation from the customer support received from Mirani, Jasper, MJ and Janet. Nightmare!!!,
I really don’t understand why I cannot recontract. I’ve been doing this for many years, from the S3 to the S24 and even the Note Note 4 - 20. When I checked the M1 apps, it showed that I’m eligible for recontracting. However, when I went to the M1 branch, the staff told me I’m not eligible due to a delay in payment. Delay? It was only 5 days, and you cut my line? I meant they are under M1’s control, even if I delayed payment by 3–5 days. After being a subscriber for 18 years or more, I’m now told I’m not eligible to recontract? Anyway, after this contract ends, I will switch to a SIM-only plan. Thanks, M1.
I've been using the M1 network for over 2 years, and unfortunately, my experience has been subpar. The network speed is slow, and the roaming charges are exorbitant. A notable example is when I traveled outstation with friends who used other network providers. They enjoyed seamless roaming without additional data passport activation, while I incurred double the charges despite having an active data passport. Given the premium charges, I expected a premium service, but that wasn't the case. I've since switched to another service provider and am much happier with the experience. I would advise others to consider alternative options for a more reliable and affordable service.
I been using M1 data is bad. The connection is really unstable. The wifi as well is really unstable. Unable to reach 3 levels with 4 router Plus I have to buy two they only gave 2 for free. For $100SGD it’s really not worth it. I have to bare with it for two more years. The contract was 2 years. Didn’t expect the wifi to be this bad. Plus the routers always have problems always red then have to manually off and on it every day. Really bad wifi and data service.
I signed up for service for the sole purpose of my business trip. I could not get service in China, Thailand and Malaysia. After 2 weeks of many hours via Chat and on the phone, I was told the SIM card was probably faulty and I had to return to Singapore for a new card. I was travelling! So, I cancelled the service while I was in Thailand. Then I get a lawyer's letter after 3 months for $119 for the 2 weeks of 0 service. Needless to say, I will be contesting this.
Hi I on my m1 bill at 166 dollars and there cut of my line with my Internet I call up m1 customer service the line is been suspended due to this 166 amount!! So I tell the customer service lady that I'm going to pay on my payday on 27th say that that's no any arrangement from m1 side what I'm to try here sometime the customer service department can't help much and ohh i understand your up bla bla .. so I here I will do my payment on 27th before 6pm!! I don't owe them 1000 dollars this days m1 is so expensive I pay so much in the train I can't use my hp.. I'm totally upset with the m1 company I don't wish to renew my contract again I been using more then 10 years each year is worst!!
Poor teleco reception and hidden cost when signing on to broadband package.
Recently changed to using VOLTE for calls. But only on a limited list of devices. My Oneplus phone supports VOLTE, but cannot make or receive calls. Buy a new device is their only advice! My Oneplus phone works fine, they just don't allow that device to make calls!
Terrible company. Zero customer service. Their app and online services direct you to their telephone chat bot which is the most retarded piece of software I have had the misfortune to experience. It doesn't understand what your saying, misinterprets, and then just hangs up on you. I've been trying to cancel my account with them for months now. It even got to the point I stopped paying, but when you don't pay they send the loan sharks after you. And when you explain you just want to terminate the service they say that's your problem with M1!
there’s always hidden charges and there were an instance where they increase the price of the plan without even informing me about it. Not recommended.
These days they make you wait up to an hour just to chat live? Twice I couldn't get to chat about my problems ... just terrible service. And, I can't change my payment mode via app or online .. And what's 2.5g true speed fibre anyway? @S$35/- ?!? How not to terminate whatever service I have with them ... Just pissed poor ... 🤦
M1 connection geting bad . Customer service is bad too. Data passport was not efficient and always have funny charges. Hope can improve the connectivity.
Prices are good, but service is dumb. Not the people, who were perfectly nice, but the process is totally broken and not well thought out.
I was charged roaming even though I did not turn on my roaming, not the first time it happened, called their hotline I was informed cannot waive off the erroneous charges because they already had given me the waiver first time. such a disappointment, being charged for something I did not use, immediately switch Telco after reached SG.
I was serve by Hoe Yuen at M1 shop at bugis, he explained very details on the mobile plan and help us save a lot by choosing the right plan that suit my family usage. A happy and enjoyable experience at M1 shop.A very helpful and patients young chat.
No minus star so force to put 1 star. Bought tourist prepaid Sim at Changi for $50SGD. Required international roaming in Thailand. Bought on Friday, worked in Singapore. Flew to Bangkok on Sunday and it worked till Tuesday and got an SMS saying something wrong with registration and got cut off completely. So worked for 5 days only. It was a 13 or 14 day plan. Cannot contact them online. Asked to go to M1 branch to re- register. So wasted more money to buy a Thailand prepaid SIM. Should have gone with Starhub.
Bought a tourist sim in SG, being told it would work / carry my data allowance as roaming allowance in Malaysia. The second I touched down, I got a message saying that my registration had failed (it hadn't... I'd registered - and confirmed on line that it was already registered - to dags prior. And then I was abruptly cut off. No online chat working. No email to contact. No complaints shotline available. Not on a network anymore (thanks M1+...) so can't phone the hotline. Feels like a con.
As their customer for more than a decade. Recently my daughter got charged for some unknown service to her m1 bills. In the 1st place, how can m1 just allow third party payment into bill without authorisation!!! And they have the cheek to terminated my line due to those payment not paid!! Called cso, only waive off partial of it! Go m1 only if you want bill shock!!
Ugh! Its genuinly all i can say about these class clowns! Never once sent me a message telling me i owed money, just cut me off, now im unable to log into the app to pay, unable to use my email because they tell me it wasnt setup, despite me emailing them proof they have my email. Im going to cancel my contract first thing tomorrow. I can only hope others do the same. Its the only way these companies will learn.
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