As of 22 February 2017, major shareholders include Axiata Investments, Keppel Telecoms and SPH Multimedia.
Is M1 Limited legit?
M1 Limited (m1.com.sg) has a 1.7 out of 5 rating on OK.one, based on 179 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 39 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently experienced frustrating network outages, unstable mobile data connections, and unexpected roaming charges that quickly added up to hefty bills without clear explanations. Consumers also struggled to get prompt, helpful assistance when contacting support agents via online chat or phone lines to resolve urgent connection and billing problems.
Some people were satisfied with individual store staff members who provided friendly, polite assistance and professional guidance during in-person visits. Reviewers appreciated when employees showed genuine patience, listened carefully to concerns, and went out of their way to explain complex contract details or resolve ongoing inquiries smoothly.
Auto-generated from all reviews of this business. For reference only.
M1 customer service at outlet has been improving over the years. My recent experience at Causeway point outlet was great. The waiting time was short and I was serve by Kelvin Chen he is helpful and patience with me when I ask questions on phone model and mobile plan which I can’t decide on. He also highlighted to me the current promotion which I m not even aware of. Due to his extra mile service i decided to also recontract my existing broadband with M1 which initially I had wanted to switch to other telco . Keep it up M1
Their technician was supposed to come and install the internet service for us but didn't want to wait, even though it was well within the appointment window. His attitude was so flippant and he just asked me to call customer service. I had to speak to three customer service officers just to reschedule this appointment. Would not recommend this shitty, appalling service to anyone.
The disaster call center, which has been outsourced to a third party, is delivering nonsensical service. Responses are limited to repeated expressions of "I am sorry, I understand," with no concrete resolutions offered. Since we moved 1.5 weeks ago till now, they do not have internet service, wifi for us and only blaming their backend, Netlink Trust whom we do not deal with at all. We have to use our hotspot and data is exploding through the roof, only to be told, "I'm sorry and understand. Why dont you upgrade your bill plan to higher data?" RIDICULOUS! I have to pay more monthly for a problem not caused by me?
The staff Edward tan is very friendly, polite too..
He does know his job scope very well.
When I was approached and greeted by him,
I jus need to tell him my purpose and he draft out the mobile plans and let me make a comparison. It was easy and understandable.
👍👍
I had poor mobile network some months ago as there was a sudden drop in my network connection , so much so that at times I have no mobile network at all . It affected everyone in the house including visitors who was on another telco.
I called M1 customer service many times to get a solution. I was offered solutions , tried it but all didn't work . M1 then said their technical team was working on it.
2 weeks ago my network suddenly came back and now I have really good connection.
I want to say a thank you to the technical team / M1 customer service for being responsive and coming up with a solution
Thank you !!
I have been using 2 numbers under Besboke flexi plan at M1 and was paying around $210 a month . In these 2 yrs only once did I miss the payment and the line got suspended. The reason for that was I was overseas for almost a month and overlooked to do the payment. I wanted to do a recontact under the same flexi account but the staff said I'm not eligible for flexi plan and that I should recontact under the other plans. Totally disappointed with such service. At times their signals are so bad and yet do such things to customers. I was a genuine customer to them but ended up being treated like this. Very very bad service and systems.
I have had the worst experience with M1 when I recently spent 3 weeks in UK trying to tap on the M1 partner vendor Vodafone. The data coverage was so poor that I had spent large part of it without data and had to find for WiFi. When I finally had data at sporadic times, then I could do my work. The whole experience was sporadic and disruptive. Now when I return I recieved a large bill so I disputed the bill and said I needed a discount off the bill for the disruptive and sporadic access to data that I had. They refused to accede not even on a discount that could at least salve the matter. The customer service doesn’t listen. They don’t care about customers, and they are not empowered to make decisions to meet customers halfway on a win-win outcome.
Went with my friend to woodlands M1 and was being served by ms
Perilin Wang and sandy Tan.Both of them were very understanding and polite and helpful to an elderly person like me who is not versatile with the advanced digital skills
A big thank you.
M1Customer service is not a service, it's a shout.
I have been a customer of M1 for more than ten years, and my service attitude now is really speechless.
The customer service here is a Malaysian girl who can speak Chinese. The service attitude is amazing!
Yelling loudly and rudely at me, I was asking her for advice!
Finally, she had an argument and even told me that it was your own problem. Finally, I asked her that I came to your customer service to solve the problem!
Is your attitude to roar and tame customers！！！
The problem has not been solved, and my hands are shaking with anger from the customer service!
Where is your management? I was so angry that my hands shook yesterday! ! ! !
Terrible service, not asking for details when transferring from prepaid to postpaid. The customer service is not solving any issues as well. In the end, had to travel to the shop again. No more M1 in my life
My experience at the M1 IMM store was incredibly disappointing. Not only was the network service subpar, but the customer service was even worse. It truly felt like 'you get what you pay for.' I’d rather pay a little more for a different network and enjoy a better overall experience.
I had originally planned to renew my contract, but I was informed on the spot that I needed to bring my physical ID card, and that an electronic ID wouldn’t be accepted. When I asked why this wasn’t mentioned in the SMS reminder, so I could prepare the necessary documents, the response was, 'I didn’t know you switched from EP to PR,' and they said adding the information about needing an ID card would make the message too long. In the end, they implied it was my fault for not knowing.
It’s frustrating when responsibility isn’t taken and the customer is made to feel at fault. As a customer, this kind of approach leaves a sour feeling. These comments came directly from the store manager, and it’s concerning that someone in management would communicate this way. It suggests that the company’s overall service standards are quite average.
In an ideal situation, I would have hoped M1 would take responsibility and remind customers in advance to bring their ID. If a reminder wasn’t sent, they could have offered alternatives, such as skipping the queue on a return visit, giving a small gift as a gesture of appreciation for loyal customers, or extending the offer deadline so I could come back within a few days. Instead, the focus was on placing the blame on the customer for not bringing the ID, with no real solutions offered.
The entire experience felt cold and impersonal, almost like dealing with an unfeeling machine. If you’re considering going to M1, I would strongly suggest avoiding this particular store. The manager’s attitude left much to be desired and truly made the experience unpleasant.
I’ve recently moved telcos from circles to m1, and the porting service has been a nightmare. The first guy, Ian, was pretty great, handling the situation well and professionally, and started the port process. However, I got a message the following day telling me it failed. I reached out to them again, and it has been horrendous ever since. They tell you that they have escalated the situation to the higher management (as most corporate cs teams do) but A WHOLE MONTH later, NOTHING has been done. The ticket was constantly being thrown around by a number of other cs team members, who all responded with the same response, except for one guy who gave me a call asking me to contact circles. I’ve already done that, and they told me to get it done as soon as 15th February. It is now 24th. This has already greatly inconvenienced me as my old number is what I use to contact other clients etc. It really shouldn’t be that difficult! Ian (thank you very much) was able to get things done in a very short amount of time, and I greatly appreciate that effort, but what the heck is going on with everyone else? Hasn’t everything necessary to port been already settled? This is abysmal service, guys! M1, please get it together!
I received message in the morning (22-2-2025) @9.07am to re contract regarding the broadband .I and my wife reached woodland causeway M1 shop around 2.45pm .The customer service (female chinese)told me the WiFi is out of stock and asked to try next week if there is stock. I got pissed off and told them (a female malay also join in) this is not right and is this the service that M1 shop should provide. Eventually, the female malay said she can check if there is any stock left in other branch.The female malay came back to us and said that there a customer has reserved one of the stock and has refused the stock thus whether we want to accept the stock.Now, my question is why customer can reserved the stock? We waited for a almost 45 minutes and a male chinese, Henry Quek (trainer) did not say they were out of stock, but recommended a better WiFi broadband.
Subject Complaint Regarding Unprofessional Customer Service and Inconsistent Information By M1 Customer Support Ms MJ
Subject: Complaint Regarding Unprofessional Customer Service and Inconsistent Information
By M1 Customer Support Ms MJ
I am writing to share and complaint regarding the extremely poor and unprofessional customer service I have experienced with M1 on 23 December 2024 particularly in relation to my recent port-out request. Over the course of several interactions, I have been given inconsistent information, ( by 3 customers support within 3 days on the port out process) leading to significant confusion and frustration for a month till date. I am seeking immediate clarification and resolution of this matter.
To summarize the situation:
1. I initiated a port-out request with M1, and during my interactions with customer support, I received conflicting advice from three different representatives. Each representative provided differing information about the port-out process, causing unnecessary confusion on my end.
2. No clear communication was given regarding the penalties associated with early termination of my contract. ( which was NOT initiated by me)
3) Early Termination of Service: M1 terminated my line two days before my contract was due to end, on Christmas Eve (24/12/2024). This was not initiated by me, and as a result, I was left without service during the holiday period. I am extremely disappointed that this occurred without any prior notice or explanation and they still charge me for the days without any line with no explanation) Despite following up since December 23, 2024, I have yet to receive proper details on this matter.
4) I was wrongfully advised and misled by M1 support, and now, not only am I facing an unexpected penalty charge for early termination, but I am also being blamed for the miscommunication.
5) This series of errors and lack of accountability on the part of M1 has caused significant stress and frustration. The customer support team has failed to honour the information that was initially provided, leaving me with little clarity or resolution. I expect M1 to investigate this matter and provide me with the correct details surrounding the penalty and the resolution of my port-out request.
At this point, I request:
1) A full review of my case and the interactions I have had with customer support
Immediate clarification on any early termination penalties or charges
2) A prompt resolution to the confusion caused by these inconsistent communications
I trust that M1 will take responsibility for the poor customer service provided and make necessary corrections to ensure that this does not happen again.
I look forward to your swift response.
Sincerely,
Nightmare of porting
The answering system is not transparent and not directing to the right section.
Never give directive for us to speak to the agent. Not telling what no. we should dial. Cut off mid way speaking for no reason.
Staff over at the fraud line was rude & not helpful.
Not the first time experiencing this kind of situation.
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