it was OK that the refund amount was…
it was OK that the refund amount was replaced correctly. thank you.
About Mac Duggal
Data updated- Website
- macduggal.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 90% (9/10)
Do you own Mac Duggal? Claim this profile for free and start replying to reviews.
About this business
Mac Duggal began as a Women's occasion designer 30 years ago with just 10 dresses. Today the brand designs 1000s of evening gowns and cocktail and party dresses sold across major department stores and boutiques around the world. With a vision to make every women feel beautiful. We sell dresses in size 0-24 on our website with a broad selection from wedding guest and modern mother of the bride to prom and the perfect party dress. In 2024 Mac Duggal launched Women's ready to wear clothing and handbags in the same signature quality and design.
Written by the business, not verified by us.Is Mac Duggal legit?
Mac Duggal (macduggal.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers generally feel that the products are exceptionally well-made with top-quality fabrics, and many are pleased with the overall shopping and gown selection. Customers also commend the supportive nature of the customer service and the ease of the ordering and return processes. Conversely, a small portion of people felt that specific issues occurred, such as receiving items with imperfections like damaged bead strands or holes in the fabric. Some people mentioned problems with the fit, noting items were too large or too small in specific areas, and some dissatisfaction arose around the return policy and communication.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent service by agent
Excellent service by agent. Fed Ex lost package and tried to tell me that macDougall was responsible. You guys jumped on board and I had my dress within 2 days. Still don’t know where FedEx left original dress. Someone somewhere has an expensive dress. It is for my daughters wedding , FedEx could not care less.
Amazingly beautiful
The gowns are amazingly beautiful. Returns are easy. Customer service is very cooperative. I am very happy with my purchase.
My biggest disappointment company not honest
One of my biggest disappointments is when mac duggal is not honest. The dress never left your state You told me to check with DHL the carrier was actually fed ex. You said to me I had received the dress and you will be calling for payment after you refunded when i did not want a refund. I wanted the dress the stuff up was from your end. You did not pick up the phone and check with carrier. Your resolution left me in tatters waiting close to two months. You guys don’t care I’m just a drop in the ocean. It was all confirmed dress never left country.
Reply from Mac Duggal2026-08-25
Hi Irene, We’re sorry to see that you remain disappointed with your experience. Once we confirmed that your international shipment had been lost in transit, we issued a full refund to your original payment method. Because we are unable to create replacement shipments for international orders, we also offered a discount code should you wish to place a new order. We recognize that the initial carrier information and communication surrounding the lost shipment could have been clearer, and we apologize for that confusion. While we understand this was a disappointing outcome, your order has been fully refunded and our team has provided the available resolution for the lost shipment.
Very disappointing experience so unhappy and stressful
Very disappointing experience I waited a long time for my dress, only to suddenly be told that I would be receiving a refund. No explanation I was initially told to contact DHL, but I was given the wrong delivery provider — it was actually FedEx. When I contacted FedEx, I discovered that the dress had never even left the country. This dress was purchased for a wedding, so the situation caused me a great deal of stress and disappointment, especially after waiting so long. Unfortunately, the customer service experience was also very disappointing. I asked to speak with a manager, but my request was ignored. Overall, a very frustrating experience. I expected much better communication and customer service, particularly when an order is for an important occasion.
Reply from Mac Duggal2026-08-24
We’re very sorry for the frustration and disappointment this experience caused, especially when you were counting on your dress for an important occasion. Once we confirmed that your package had been lost in transit, we issued a full refund. We understand that you would have preferred for us to simply resend the dress; unfortunately, we are unable to process replacement shipments for international orders. Our team instead provided a discount code should you wish to place a new order. We also apologize for the initial confusion regarding the shipping carrier and that our communication throughout the process did not provide the clarity you deserved. While we know a refund doesn’t make up for the disappointment of not receiving the dress you selected, we’re sorry this experience fell short of your expectations.
Best customer service
Had the absolute best experience with their customer service team. Exceeded my expectations from companies nowadays. Also love the dress I ordered. Incredible quality. Very worth the price.
Dress falling apart - poor quality and service
I paid over $700 for a dress that was falling apart from the moment I unboxed it. After contacting Macduggal I got no where, they asked for photos etc and seemed concerned and then ignored me. The quality is so poor and their service is dreadful. I haven’t never been able to wear the dress. Please think twice before purchasing anything from them.
Reply from Mac Duggal2026-08-24
We’re very sorry to hear how disappointed you were with your dress. When you contacted our Customer Care team, we responded to your concerns and requested photos so that we could review the issue and determine how we could help. Unfortunately, we did not receive a response to that request, so we weren’t able to complete our review. We would still be happy to take another look. Please reply to our last email with the requested photos, and our team will be glad to review your concerns further. Kind regards Mac Duggal Care Team
Stunning MOB dress
Our daughter is getting married in December 2026. I have tried dozens of MOB dresses over a nine month span. I found a beautiful Mac Duggal gown, style 69084. Unfortunately, I could not find a store or boutique in the state of Florida where I could go and try on this dress. I called customer service and spoke to Matthew…three different times! Matthew was so knowledgeable, friendly….and patient! He recommended that I order the dress, try it on, and if it did not work for me, just to send it back. It’s just that easy. I was lucky enough to find a similar Mac Duggal gown (same material), that had been returned to my local Dillard‘s, and try it on. It was at least a foot too long. I decided to order a petite. My dress arrived and it is absolutely stunning! The length is perfect. With a 2 inch heel, I will not even have to pay to have it altered/hemmed. I did decide to have chiffon sleeves with a satin embellished cuff added to the dress. The wedding is outdoors in December in Florida. I could not be more pleased with the results! All of this to say, do not hesitate to order online! Like me, you just might find your dream dress! You definitely cannot go wrong choosing a Mac Duggal design.
Shipment was fast
Shipment was fast, returns easy and quick. Lovely dresses and well made.
Customer service AMAZING
Customer service AMAZING Dresses and quality beautiful
I got my dresses overnight which was…
I got my dresses overnight which was fantastic to have that option . One dress was nicer than the next. So glad I found this brand . Love my dress. Got soo many compliments on it . It’s unique.
Myra promptly took my call and quickly…
Myra promptly took my call and quickly understood the issue and proceeded to resolve it for us. Two thumbs up!
If I could give Mac Douggal ten stars
If I could give Mac Douggal ten stars, I would. They have surpassed any customer service experience I have ever had, and I'm in my 70s. The quality of their dresses is excellent. I wouldn't hesitate to buy a dress from them
Help team could not have been more…
Help team could not have been more helpful. I had to return this beautiful dress as did not fit. Team went the extra mile to help with the return. Will order from this company again.
I purchased a gown for my sons wedding…
I purchased a gown for my sons wedding in a large. It was too big and Macduggal graciously let me return it 6 days outside of the 14 day return window because I thought it was a 30 day return window. I then reordered the same dress in a medium. It came with an overwhelming smell of perfume. So again they let me exchange it for a another medium. I received the new medium and was very happy it fit great and I hung it in my closet. I tried this dress on again several times over the next 6 weeks. Today I tried it on again and noticed in back at the knee level, there was a small hole and discoloration of the fabric, possibly a curling iron burn?I couldn't believe I hadn't noticed it before! I know it didn't occur in my closet hanging in plastic. I reached out to the Macduggal again, telling they sent me a used damaged dress for a second time. They refused to refund me this time due to it being past return window. They must have no quality control to send out a damaged dress. This story seems a bit crazy to believe, but it did happen to me. And now I'm out $300 with a dress with a hole in it. I did repurchase the dress from Saks Fifth avenue, so hopefully that dress will be perfect! I'm disappointed this company can't stand behind their product, I don't purchase gowns hardly ever, nor have I had to deal with customer care much in my life, But this was unfair and hard to swallow.
Reply from Mac Duggal2026-08-06
Thank you for taking the time to share your experience. We're truly sorry to hear about your disappointment, especially with such an important occasion as your son's wedding. We understand how frustrating this situation has been. As a courtesy, our team made an exception to our return policy by accepting your initial return after the 14-day return window had passed, and we also facilitated an additional exchange when you reported an issue with the replacement dress. We always strive to provide a positive experience whenever possible. Regarding the damage you later discovered, we understand why this was upsetting. However, because the concern was reported approximately six weeks after delivery—well outside our return and inspection period—we were unfortunately unable to determine when or how the damage occurred, and therefore could not approve a refund or replacement under our policy. We appreciate your feedback, as it helps us continue to review our processes and maintain our quality standards. We sincerely regret that your experience did not meet your expectations, and we wish you all the best at your son's wedding. Kind regards, Mac Duggal Care Team
Delighted with MacDougall
I am delighted with MacDougall in every way. Having shopped and tried several dresses, I had trouble deciding between my two favorites to wear to my son‘s wedding. I ordered them both in a smaller size and when I missed a return deadline on one dress, you gave me grace to return it for a refund anyway. The quality of your gowns and your customer service are outstanding and I recommend you wholeheartedly!
So easy
I shopped on line - ordered a few dresses - and then returned them- ordered one of the returns in the proper size and I'm thrilled with the dress I now own for my son's April wedding! Thank you so much
Mac Duggal is a great brand in all aspects, design, comfort, service
I love Mac Duggal and have bought several dresses for the weddings of my three children and other special events of families and friends and always I have been fully satisfied snd happy with the quality of the dresses and the couture termination so neat and perfect. Unfortunatly, my last order, one of the two dresses I ordered, one for me and one for my daughter, with mine, I didn’t look as I imagined, so i have to ask for a return and the Mac Duggal team has been so nice and helpful that I am very grateful, confirming me that you are an exceptional brand. Thanks a lot and for sure I will keep buying from your great designs.
I like the mac duggal dress
I like the mac duggal dress it’s nice design and good material I recommend to my friends
AZAZIE
JJ's House
Missacc
Club L London
Fehaute
Babyboo Fashion
Missrosier
Zapaka