Professional home cleaning services.
MaidPro (maidpro.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 35% give 1 star; The business has not yet replied to negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Customers deeply appreciate the dependable cleaning service, noting that their residential homes and everyday living spaces are left wonderfully clean and refreshed after scheduled appointments. Many consumers frequently describe the team as professional, extremely friendly, and remarkably consistent when handling their detailed household cleaning tasks. The minority of people were dissatisfied with the overall quality of work, mentioning that floors, baseboards, and bathrooms were sometimes completely neglected or left dirty. Other consumers additionally noted frustrating scheduling issues, poor communication, and entirely missed living areas during their important deep cleaning sessions.
Auto-generated from all reviews of this business. For reference only.The Maid Pro Team is consistently reliable with consistency with the detailed cleaning. The team is professional and very kind to our three Golden Retriever's who love to help them. Shaya has been a dream to work with. Thanks Again to the Maid Pro Team
We hired Maidpro to clean our office a Green Supreme Pest Control and we have been very impressed with the entire process. Highly Recommend!
Amber and Katie were prompt and charming. They left the house clean and refreshed. Thank you Katie and Amber.
This is my second attempt with MaidPro. The first attempt charged me for walking around and not doing much of cleaning in the house. MaidPro decided to send another crew who did a better job, yet most of the “49 point checklist “ was not completed! 3d attempt- I said I clean myself. Second scheduled appointment- it was rushed, a few things were NOT clean and and had to be pointed out and redone. It was rushed and not cleaned! My mud rooms floors were supposed to be vacuumed and mopped. I was told there’s no time to do it. Cleaners have another job to go to! I do not recommend.
The cleaning has always been mediocre at best. There have been a few cleaners who knew what they were doing but they either resigned or were promoted. A different cleaner shows up almost every time. None have been able to properly clean the ceramic tile. When I first spoke to Maid Pro about cleaning I specifically mentioned the ceramic tile. I was assured they had the brushes to do the cleaning properly. The brushes might work if the brushes were used. Dusting is poor. TV on a table is dusted in the front but not the back. Mirrors are smeared. Marble vanity tops are dusted not cleaned. They don't polish good wood furniture only wet wipe. Maid Pro said they are not a good fit for us. I guess they don't want to get it right. We have tried for almost 2 years. I give up too.
What an absolutely awful company. I ordered a gift in plenty of time for valentines. It didn’t arrive. It wasn’t dispatched. I chase this ten days later but an apology. It was lost somewhere and now sold out. Measly £10 compensation but via a Debenhams voucher. I use this in good faith as part payment for something else and then order and pay for 49 hrs delivery. 5 days later and it’s not been dispatched. The online system is a joke. Ombudsman informed .
The cleaning people work very slowly, inefficiently and are non-communicative. The office staff does not have enough teams to cover all the clients they have and cancel your cleaning last minute. I DO NOT recommend this cleaning company to anyone.
We had Shylow in to clean today. She did an excellent job. She has been unavailable lately and we missed her great service. It's good to have her back. I can't recommend her enough. You have an excellent employee.
The understanding and the information presented for my ‘One time ‘DEEP’ cleaning’ job was 4-6 hours, with no mention of the number of workers for 403.75 and the 49 points of cleaning completed. One worker was sent to clean my home of 2,200 sq feet in 4-6 hours. I had to call the company and insist on an additional worker. Only one additional request was made and could easily fit in to the 4-6 hours, but when 4 hours was up, the company made them stop. Not only was one room left undone but the 49 points that they guaranteed were either not done or done poorly. Baseboards left dirty, items not removed from tops of furniture as promised, but only dusted around leaving patches of dust on most furniture. Their initial presentation is misleading and this company is obviously in it for the money and not customer satisfaction. My idea of DEEP cleaning and this company’s idea is obvious two different things. I will not recommend Maid Pro and will not be doing business with them again. To be completely up front, the bathrooms were cleaned satisfactorily. I told the company the the workers were satisfactory BEFORE I looked closer. Nice ladies however need instruction on true DEEP cleaning. Sad……..403.75 to run a rag around my house…..
Today Nelsi and Vanessa cleaned my home. They were very professional and quick in getting my home cleaned. I am pleased to give both Nelsi and Vanessa a great review. Thank you!
Carolynn is the most recent Pro to clean my home. She is thorough and works very efficiently. Additionally, Carolynn was always receptive to any additional requests I had and very pleasant. I look forward to seeing her again soon.
AVOID AT ALL COSTS. I have had multiple issues with this site, involving not only the pros but also the owner, Vincent Aulisi. It is clear that customer service is not valued and the owner would rather lie and gaslight clients than accept responsibility for his failures to provide a service. To address the issues with pros, in addition to at one point leaving my door not only unlocked but OPEN, they continually missed certain areas and despite multiple attempts to ensure that the clean was done satisfactorily, these requests continued to be ignored. It is also highly possible that the owner never told them about the areas they missed as he repeatedly was told (with images) of areas of concern. After three cleans in a row with the same area not cleaned he proceeded to LIE and say it was not able to come out and that maidpro "are not professional mold cleaners". When I informed him that it was easily wiped off with a paper towel (after I did it) he then proceeded to ignore me. Despite there being a maidpro guarantee, he refused to refund me for even ONE of the inadequate cleans that were provided. This person clearly does not care about a satisfactory clean or appropriately training staff to ensure the job is complete and that your home is secure after a clean.
Shannon always is on time and does a very complete job We couldn't be happier with with her work
I will NEVER use the company again because I paid almost $200 for cleaning a small 1 bedroom home, 2 bathrooms home. The biggest issue that I had with company was that the baseboards was not dusted as paid for & mirror behind door was knocked down & I was not told about this.
Tara does a great job every time that she comes. Detailed clean and personable to talk to.
I was told someone would show up at 12noon, but no one did. I followed up at 12:45pm. I called back at 1:45pm only to be hung up on over and over. They'd pick up the phone, and immediately hang up. They did so 10 times. I consider myself lucky considering the experiences I've read on this site.
Yaneth and Vero did a great job cleaning our condo. I should’ve started this service sooner as I am enjoying it so much,
Melody is excellent. She takes pride in what she does and it shows in her work. She is dependable and trustworthy, mature and responsible.
$70 per hour for a cleaner plus tips. Scam. Hundreds of robocalls from "Michelle". Wanted to drop from bi-weekly to monthly as was satisfied with cleaner but going overseas for 3 months - but quoted $160 for 2 and a half hours cleaning a month. $70 plus tips for a cleaner!!!! Customer service representative made my decision to cancel easy as she was rude, argumentative, aggressive and could not explain anything. Have found another company with better rates and NO robo calls and texts and with better customer service representative. Just a nightmare dealing with them, which is sad, as their underpaid cleaner was excellent (I had to subsidise her meager salary with tips - while I paid over $50 per hour.) These franchise owners just unbelievably greedy and totally disjointed from reality. Maybe just this franchise. Very disappointed.
Patty, our Pro from Middletown, Delaware is the bomb! Not only does she spend four hours cleaning our home, but she uses that time efficiently. Every little piece is cleaned, dusted, mopped and vacuumed. And, on top of her efficiency, her affable personality makes her so easy to have in our home. In the many years we've used MaidPro cleaners, Patty is at the top of the list.
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