MaidPro (maidpro.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 35% give 1 star; The business has not yet replied to negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers deeply appreciate the dependable cleaning service, noting that their residential homes and everyday living spaces are left wonderfully clean and refreshed after scheduled appointments. Many consumers frequently describe the team as professional, extremely friendly, and remarkably consistent when handling their detailed household cleaning tasks.
The minority of people were dissatisfied with the overall quality of work, mentioning that floors, baseboards, and bathrooms were sometimes completely neglected or left dirty. Other consumers additionally noted frustrating scheduling issues, poor communication, and entirely missed living areas during their important deep cleaning sessions.
Auto-generated from all reviews of this business. For reference only.
BEWARE!!!! BEWARE!!!! I am absolutely disgusted with MaidPro in Orange. I hired them to clean my house and ended up having my jewelry stolen by one of their employees, Kim. I had been using MaidPro for 2 years and never had any issues until now. Kim had been working for me for a while and seemed trustworthy, but looking back, I realized that little things had gone missing before, like medications.
I filed a police report and criminal charges against Kim, but when I contacted MaidPro about the situation, they refused to take any responsibility. They claimed that they had no control over their employees’ actions and refused to compensate me for my stolen jewelry.
I am appalled by MaidPro’s lack of accountability and their failure to address the criminal behavior of their employees. I will never use their services again and I urge others to beware of the risks involved in hiring MaidPro. It’s not worth the risk of having your belongings stolen by their untrustworthy employees. BEWARE!!!
Today Kylie came to clean our house. We couldn’t have been happier with the outcome. She quietly worked around all the activity. She payed special attention to our bathrooms. We really appreciated that since we had just had house guests. We have her every other week and we are consistently happy with her dedication to her work.
Both my wife and I have bad knees. We needed someone to come in and clean our tiled shower. LaTanya from MaidPro, Mason, OH came and did a wonder job. Will be having her come back.
Maid Pro with their manager and team clean so well for our nonprofit Nature's Edge Therapy Center! They are kind, respectful and on time! The detail is exceptional- thank you all!
I do not recommend this cleaning service. They charge you more than agreed or clean fewer areas than agreed. Additionally, they do not cancel a cleaning service, not even for a family death. The cleaning ladies do a good job. The problem or bottleneck is in the administrative process. Get safe from the troubles!
I've been bed ridden, so my house was a wreck. Tyra, Issac, and Morgan came in like a whirwind and cleaned almost everythingl! I am very comfortable now. Thank you guys!
Re: MaidPro, Reno, Nevada
BEWARE POTENTIAL CUSTOMERS!!!!!!! When I called to start a contract with these folks I was told the pricing was $54/hr plus a $15/travel fee. Three guys show up and they tell me after being here 2.5/hrs that it’s $447.00. After calling the company, they THEN conveniently explain that it’s $54/hr multiplied by 3, since they sent three cleaners!!! Unbelievable that they don’t disclose this or provide this important information to people. TOTAL SCAM.
*I should disclose, the person that did NOT disclose these fine details to me upon scheduling was Megan. So, if you schedule with her BEWARE that you are likely not getting the full details on the pricing and process.
*The owner did call and was extremely professional, explaining things to me, as they should have been from the get-go. I will give the owner kudos. Although I’m so disgusted with the non-disclosure of information, I am impressed by how he handles unsatisfied customers.
*The three cleaners were very nice and did a good job cleaning. I made sure to tip them for their hard work. Shame on the company for putting them in these awkward situations with customers. I feel so bad for these guys.
Anyway, terrible experience - I feel so duped. I highly recommend asking every question you can think of, asking how many cleaners they’ll send and for a more accurate quote. Save yourself from being taken advantage of and make them put it in writing BEFORE they show up to clean your home.
BEWARE-HIRE ANOTHER COMPANY!
I started with MaidPro several months ago and I am so glad I did. Their office staff was friendly and knowledgable in explaining their policy and scheduling to help me set up my first cleaning.
I started with Diana and then recently have Erin. Both girls were very meticulous in following my instruction in the areas that needed the most attention. They were not only thorough but also considerate of my needs since I am 80 yrs. old.
The cleaning is good, but the policies of the company do not work. Life gets busy sometimes and we have to cancel. Work tells you they need you to come in an extra day very last minute or you have an emergency. Don't waste your time trying to explain it to them! They don't care. They will charge you fees and justify it in all sorts of ways. STAY AWAY!!!!
Not professional at all. They came in not wanting to clean. 3 so called pro's. I had my oven, fridge and 1.5 bathrooms. They did not clean the top of the fridge, bottom of the oven and the floors in the upstairs bathroom. They arrived at 1:40 and did not start cleaning my house til 3pm because they did not want to clean the oven. Then they accused me of having a roach infestation. This was actually the third time using their services but this time they have infuriated me. They didn't even clean within the allotted 4 hours. I will never use the service or recommend to anyone. They use to charge me $150 plus for the service and this time they charged me $350. Definitely not worth the money!! They were standing around giggling and laughing. They wouldn't even acknowledge me. Horrible.
Poor work ethic and priced too high. It was a ripoff. They purposely do a half a$$ job and then rely on you to point out where they went wrong. Days later the cone back, maybe, to fix what they should have cleaned in the first place. They’re original estimate doubled because they clean slowly. Would not recommend.
Mother-daughter team Libeya and Zunilda have been to our home several times now and they are getting the routine down quite efficiently. They have been arriving timely and I appreciate that.
Maid Pro ladies were in my home on Monday to do a ‘deep’ clean. I was disappointed with the result to say the least.
The bathroom is glowing… the master bedroom not so much. The bed rails weren’t even dusted nor was the dresser. The dining room light fixture and the living room ceiling fan weren’t dusted.
These comments are by no means meant to cancel your services. I look forward to seeing you again next month. I am confident that as time goes on things will get better.
i would not even give them a 1 star but 1 is the lowest i am able to input. area rugs were not moved before sweeping, little to no dusting was performed (and i ordered deep clean so i could get dusting service) small waste cans not emptied, visible pet hair was not vacuumed. couch pillows were turned around (instead of vacuuming it) so pet hair was not visible. 2 people were contractred. 1 showed up an hour and half late and both left 20 minutes before the contract end time. i contacted the company and have been trying to get a fair response (discount etc) since May. contact a local kindergarten class, they will do a much better job than this company!
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