MaidPro (maidpro.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 35% give 1 star; The business has not yet replied to negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers deeply appreciate the dependable cleaning service, noting that their residential homes and everyday living spaces are left wonderfully clean and refreshed after scheduled appointments. Many consumers frequently describe the team as professional, extremely friendly, and remarkably consistent when handling their detailed household cleaning tasks.
The minority of people were dissatisfied with the overall quality of work, mentioning that floors, baseboards, and bathrooms were sometimes completely neglected or left dirty. Other consumers additionally noted frustrating scheduling issues, poor communication, and entirely missed living areas during their important deep cleaning sessions.
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A higher MaidPro for the first time to… the best cleaning service I’ve ever had
A higher MaidPro for the first time to do a deep cleaning after at the house have been painted and lots of work been done. I am visually impaired and disabled. They did a superb job they clean things I hadn’t had clean in years. I would highly recommend them. They are awesome. They’re friendly they’re outgoing and they’re very good at their job. You would not be disappointed in the money that you spend to have your house clean. It is worth every dime Sherrie Phillips, Chesapeke, Virginia.
If there were six stars, it wouldn't be enough to describe my experience with Becca & Kelsey. The were FABULOUS and I was more than happy with the results! One thing that is very important for you to know, shortly after they left, I got a text saying I over paid br $50.00!!! They took the money back to my brother but if they hadn't said anything, I would be none the wiser! That's the definition of integrity.
I paid over $300 do have my home clean. The work they performed was no less than disgusting. They damaged several things in my home and I had to pay another company to come in and clean up after them. Please don’t use them to clean your home.
I was thrilled and full of anticipation as I waited to get my home professionally clean. The crew showed up, back of their shirts say “We are PROS”. Sadly the service I received on Monday was far from professional. They did a decent job vacuuming only exposed floor spaces, and cleaning the bathroom tubs. The inspector showed up and did very little inspection. She was more concerned with making the next appointment. That made me feel small and unnecessary. There’s still cobwebs on my ceiling and walls in every room. A empty small fridge in my room was not even wiped down. Trash was left behind chairs and sofa in my living room. They damaged my window blinds. The kitchen was barely cleaned, the floor wasn’t mopped, they only wiped the surface of the appliances. A crew of 3 people in my home for nearly 3 hours. More could and should have been done. Maybe the people you sent to my home that day don’t share your mission statement. I am not judging your company but the work speaks for itself. I am still looking for a company to contract with, I am sorry it didn’t work out.
We had Megan, Victoria, and Tia for our first cleaning. We appreciated Megan showing up around our preferred time to get started before my husband returned from dyalisis. All areas of concern were taken care of and we were delighted that there were no issues cleaning around us. Thank you ladies. We look forward to an enjoyable experience with your cleaning our home.
Henlee and Bre Blick
I work for an international personal assistant company that performs tasks for our members. I had to source quotes for house cleaning in Pittsburg. Because your website blocks certain areas to log on, I could not include a quote from your company. I work from outside the USA, so I am automatically blocked. I could have worked with an email address. Also not apparent.
That 47 point checklist is a joke. Paid over $1000 for 4 cleanings after my daughter had her baby. Place hardly looked touched, my daughter said they never were there for more than a couple hours. The company charged $175 a cleaning and pay cleaners in the low teens.
Becky did an excellent cleaning job of my apartment today. Head to toe the place was cleaned. Everything sparkles with the microwave cleaned inside and out and the place vacuumed to perfection.
Well just getting them to show up is the issue. And the 2 pirior visits with different people each time made process less productive. We have given up on them. NO one seem to be in charge even when your trying to find out where the cleaning crew is and if there going to show up?
Chiquita and Lakia and Anthony and Sandra have all been wonderful cleaners! Chiquita and Lakia work as a team together, while Anthony and Sandra divide the territory. both approaches work. I was hesitant to use a service after my cleaning person retired after 40 years of service, but I can see that this is gonna work out just fine.
I had a very bad experience with this service. I had been so excited to be able to hire some help, but they disappointed me.
1- I emphasized the need for the worker to practice good mask precautions and for them to wear booties on their shoes on our carpet. They said it was standard policy to do so, but the woman who came to clean did not abide by this. She had her mask below her nose and wore her shoes on our carpet
2- She focused on such low yield areas, but didn't do even a decent job on the big ones like vacuuming the carpet and cleaning the bathroom walls. There was large obvious clumps of dog fur in the middle of the living room floor that is impossible to miss. It's like she just ran her weak vacuum over it once and didn't bother to check her work. It genuinely felt that she was just here to just touch on each part of the checklist, not to meet a basic standard on each item.
3- When I reached out to Nicole (my regional service representative), she reduced the price from the one day price to the price of just one day of a 2 week commitment (maybe a 15% to 20% price cut). Honestly it didn't feel good enough. The quality of the work was incredibly poor. A 50% cut would've been appropriate. I've reached out to her twice since then and she hasn't responded. It's been 3 weeks.
Very very disappointed
I expected my regular Sam. She did not come, they sent Courtney. She did a good job but Maid Pro cost Sam her Christmas bonus, I was given a new person and someone more important than me got Sam. Why would they send me the new person and someone else got the woman that has cleaned my house a long time. My money spends just like theirs does. Anyway, I want Courtney to get a 20-dollar bonus from Maid Pro for doing such a good job.
very professional, pleasant attitude and excellent work performance
very professional, excellent attitude, exceptional work would recommend. my home looks brand new and smells wonderful!!! i can now breathe better with the dust being removed.
MAID Pro is excellent cleaning service been a customer for 5 years Mario attends to my busy scedule with his team thorough n Efficient Thank You Robbie
I've used Maid Pro of Bethlehem Lehigh Valley for over 8 years. The staff has been excellent and provided outstanding service. I have been so pleased I asked to have Stu and his team provide cleaning services at my office. But unfortunately my office is outside of his area. I highly recommend this Maid Pro service!
My air conditioning was not working the day scheduled for cleaning. Maid Pro named Mirelis still cleaned my house in uncomfortable conditions due to house being hot. I appreciate her dedication, awesome work ethics and putting her customer first.
Very unprofessional and rude owner, I spoke with a lady for an hour and explained what I wanted, she promised to do them. She said it would take about three hours todo the job and charged me 171 dollars. But after the team came, they did not want to do a lot of things like clean the inside of the window, did not clean cabinets to remove grimes only like dusting, they came to dust off not clean, they left without cleaning porch when it was on the list, i asked the team to do it, then they said they forgot, all the floors were left dirty as they were , they just mopped a little part not the sides where I have grime settled. They were like rushing and constantly saying they were not aware of doing them when the lady I spoke to said the team would do them. I have not had such a horrible service before. Three people came, one was on the phone constantly left the home, basically stayed for hour and thirty minutes and charged me 171 dollars and the rooms look not clean, when I spoke with the guy who claimed to be owner , he was beyond rude, and said they cant stay more than hour 45 mins, I am furious because I felt the owner stole my money by delivering so little service. This is a horrible company, put out good reviews only . What a big lie. If I were you , beware and never do business with them
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