MaidPro (maidpro.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 35% give 1 star; The business has not yet replied to negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers deeply appreciate the dependable cleaning service, noting that their residential homes and everyday living spaces are left wonderfully clean and refreshed after scheduled appointments. Many consumers frequently describe the team as professional, extremely friendly, and remarkably consistent when handling their detailed household cleaning tasks.
The minority of people were dissatisfied with the overall quality of work, mentioning that floors, baseboards, and bathrooms were sometimes completely neglected or left dirty. Other consumers additionally noted frustrating scheduling issues, poor communication, and entirely missed living areas during their important deep cleaning sessions.
Auto-generated from all reviews of this business. For reference only.
They were tasked to clean an empty 2 br 1b apartment to prepare for a move in. I was charged $200 (the full rate for three hours) after the lady was only in there for 2ish hours. And she did a shoddy job cleaning as well. There was dust on the floor and oil muck on the cabinets still. The bathroom faucets weren’t even wiped. When I called to complain they did offer to send out another lady but there was no time for me to really even try that out. The only accommodation they provided was $25 off for the terrible cleaning job & another $30 off because she wasn’t there for the full 3 hours. I essentially paid 145 for someone to spray fabreeze. Weak customer service and I’m never using this place again.
I would just like to say that I am new to Maid Pros as I have returned to work full time. Our workers are Linda and Angelica. They could not be kinder or more careful not to disturb our home and belongings. The girls made my bed and tucked in my comforter into the bed frame. It beautiful and I will now make my bed this way as well. The hardwood floors sparkle and when I return home the entire house smells so lovely. Linda and Angelica are so gentle with our wood furniture and every week I notice more and more attention to detail. My hard wood banister and staircase in immaculate. Linda and Angelica are very respectful and careful not to disturb our routine. Maid Pros works for us! We have tried other Maid services but the ones we have tried are so rough on the furniture, walls and floors. I was cautious this time but my fears were not realized with Maid Pro. Lastly, the girls leave a detailed 49 Point Checklist of services performed and ask that if you have any special requests to please let them know.
Thank you Linda and Angelica and Maid Pro’s
Catherine cleaned my house today and she was wonderful. She questioned me as to what I needed her to do and then proceeded to do it; I would have her back anytime.
Ashley - thank you so much for taking good notes from our last visit with my special Pet Needs the house looks & smells great! Thank you so much!!!!
Ashley, Bryanna and Veronica cleaned my home today, that were Fabulous!
Ashley is a TRUE Professional, spot on with cleaning. I have had two cleanings with the Fort Mill/Rock Hill office and they aim to please, ready to sign up for a regular service!
HIGHLY RECOMMEND, 5 STAR PLEASURE SPEAKING TO MARK AND…
A PLEASURE SPEAKING TO MARK AND LARRY/OWNER ON THE SAME DAY. BOOKED THE APPT. THE 2 LADIES WERE AWESOME!! JESSICA AND FANNIE. THEY DESERVE THEIR MULTIPLE 5 STAR REVIEWS, AND I AM ONE OF THEM. LARRY DROPPED-BY TO SAY HI AND CHECK ON THINGS. IN 2 WORDS...HIGHLY RECOMMEND MAIDPRO. ALL COMPANIES ARE NOT THE SAME, THEY ARE THE BEST!!
A POSITIVE REVIEW WAS EASY. GAVE THE 2 LADIES $50 EACH. THEY MADE MY DAY!!
Customer service is a joke, I've phoned this company for 3 days trying to schedule a cleaning and have been left hanging waiting for a call back twice by different representatives. They're eager to send a quote but not to follow through. I'll be going with a different cleaning service as they've lost my business.
We have used Maid Pro for the past year(s) and have nothing but praise for the cleaning person (BRI) . However what management is concerned is totally questionable. When Bri was not available, the Company was notified at 7:00 A.M. in the morning , but did not contact us, to advise that Bri would not be available to-day. (her appointment was for 9:00 A.M.). When I called at 10:15 A.M. to inquire what happened to Bri, I was curtly told, that a substitute cleaner would be available later on (11:30A.M.?). I asked why we were not notified of this situation , and why they waited for me to call them, because we were very concerned about what happened to BRI? It was with heavy heart to have to cancel our services with Maid Pro, since their management is way off. being Maid PRO!
the worst company by far the dont know what clean is they damaged my newly laid down laminate by putting a large scratch , when put in a complaint on the day it happened i was told the contractor had to put in complaint ,since they were the one to hire them,even though it was my house , then when the contractor put in complaint he was told i had to put in complaint . i have been given nothing but a run around since april 9 2021
I paid double of what I expected to pay for average service, that frankly if I had the time I could have done better. I called Maid Pro on West Chestnut in Springfield, Mo for a one-time cleaning with no extra services, other than the basic housecleaning. I have a 1300 square foot home with 3 bd, 2 bath. I instructed them not to touch one of the bedrooms that I had cleaned myself. Another bedroom only needed an end table dusted and very little to vacuum. I was quoted 60/hour for the one-time job. I was NOT told that if 2 people showed it would be double the price! They were in my home 2 hrs and 15 min. I was shocked to get billed $305.00!! It was not worth the money at all, and I will never use their service again, or recommend it! (For what they did, I could have done myself in less than 2 hours for sure. I was just in a bind and expecting family from out of state.) 😕
I got MaidPro Orlando East to do a one time cleaning. They charge top dollar so I was expecting a high level of service. In fact, the quality of cleaning service provided was dismally poor and my wife and I are extremely disappointed. The two maids came at different times, which was odd to begin with. The first maid did some cleaning in the bathroom but missed multiple items listed in the MaidPro 49 point checklist. Things on the checklist she visibly did NOT do included:
• Tub and shower tiles scrubbed, disinfected and rinsed
• Toilets disinfected insides and out
• Towels neatly hung and folded
• Sinks scrubbed and disinfected
I don’t know what she was doing all the time she was present but it wasn't three hours of cleaning. She didn't vacuum or clean furniture in the bedrooms she was working in either.
The second maid, when she finally arrived, seemed more efficient and did a good job of cleaning the kitchen and living area. My wife, having checked the upstairs level the first maid was working in, drew the second maid’s attention to all the things that had been missed. (First maid had left by this time). The second maid said she was shocked at the poor quality of work and cleaned a utility room upstairs the first maid had completely missed. As a result, the second maid didn’t have time to do anything on our lowest level, including a bathroom we needed cleaned.
Before she left, the second maid apologized for the poor standard of service. She said she would tell the office manager right away and the manager would call me first thing Monday to arrange for a maid to return and finish the job. Because MaidPro offers a Re-Cleaning Guarantee, I assumed this would be routine. How wrong I was. The manager, Jolene Viano, did not in fact call so I called her. I explained that I was dissatisfied with aspects of the cleaning and I would like some areas properly cleaned. She was defensive and hostile from the outset. First, she stated that my wife was very happy with the service and given the maid a big tip. Neither of these things is true – she just flat out lied to me. Then she tried to deflect from the issue by saying repeatedly that the grout in the shower was in poor condition (I never said anything about grout). She repeatedly refused to honor the recleaning guarantee, so I am left out of pocket with a half cleaned house.
I understand things sometimes go wrong with services but I am still in disbelief at how bad an experience this was and the manager’s complete lack of interest in redressing the issues.
How this company gets good reviews is a mystery ("family and friends"?). I would have done better with any random cleaning service off the internet. Strongly advise avoiding MaidPro Orlando East.
Madeleine came and cleaned my house today. I am very much pleased with her. She paid attention to a lot of details and made my house smell amazing. I truly hope I get to keep her. Thank you so much.
Tasha and Tiffany cleaned our large home in two and one-half hours. They did a great job and we were able to get back to our daily routine in a reasonable amount of time. Thanks, Ladies...great work! I hope they can be our regular cleaners!
The Strub’s (not Stroot as written on their checklist)
The MaidPros in Richmond, Virginia are fabulous. I have hired several services and this one has been the best for me and my family. They are very accommodating and will even come in and do special projects when needed. The 20 year old house looks new when they have come for a clean. Many times the owner will come in and check the home to make sure everything has been done. Thank goodness for the Pros!
I used MaidPro for the first and last time! The cleaning crew sent could only clean the top floor, if you want to say so; and they didn't get to the downstairs. The toilet bowls only had ajax in the water but were not scrubbed. The outside of the tubs were not cleaned. The wooden floors were vacuumed but not mop. This was the most substandard service that I had to pay for. When I contacted the company with my complaint, no answer, no reparation! And, after they left and I paid, I had to clean my bathrooms and mop my floors!
I will, however, make a complaint against them for fraud with the Better Business Bureau. Don't waste your money and time on this company!
I would NEVER engage Yardley MaidPro for any services. As the seller of a home, I called them to provide a one-time cleaning after I moved out of my home. All was going well, I received an email confirming 6 manhours of cleaning on Thursday, 2/25. At 1:45 PM on Wednesday, 2/24 I receive an email that simply stated that they are sorry for any inconvenience, but they will not be able to provide the cleaning services that were scheduled for the next day. Let's talk about no customer service, no responsiveness. Sorry, too bad for you! Learn from my mistake in engaging MaidPro. Last time I used Merry Maids, and they were great. I should have followed suit this time, but I went with the "local" team, rather than Merry Maids that's located in Chalfont. Now while all my boxes are waiting to be unpacked, I'm going to be cleaning a house so that another new time home buyer can have a great "move-in day".
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