Always great products and service
Always great products and service, thank you
Reply from makesy2026-08-04
Thank you, Jeavoni! We appreciate you so much!
About makesy
Data updated- Website
- makesy.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 91% (10/11)
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About this business
Makesy is a DIY candle, fragrance, home, and beauty supply company dedicated to empowering makers, small businesses, and DIY enthusiasts. We provide high-quality fragrance oils, candle-making supplies, and beauty ingredients, paired with the education and support our community needs to create with confidence.Quality and transparency are at the core of everything we do. We're committed to offering premium ingredients and components, along with clear, honest information about what goes into our products. Sustainability and eco-conscious practices are woven into our sourcing and operations, because we believe in nurturing the earth as much as we nurture creativity.Beyond supplies, Makesy is a resource offering guidance, recipes, and how-to content to help makers at every level, from first-time hobbyists to growing small businesses, bring their ideas to life. Whether someone is pouring their very first candle, formulating a new fragrance blend, or building out a full product line for their own brand, we want them to feel equipped, supported, and inspired every step of the way.We know that making is personal, and no two makers' journeys look the same. That's why we focus not just on supplying great ingredients, but on building real relationships with the people we serve, answering questions, sharing knowledge, and celebrating the creativity of our community.At Makesy, we believe great products start with great ingredients, and great communities start with support, honesty, and a shared love of making.
Written by the business, not verified by us.Is makesy legit?
makesy (makesy.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 84% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the wonderful product quality, beautiful vessels, and accurate scent descriptions that make shopping extremely enjoyable and satisfying. People also mention that orders are processed quickly, websites are easy to navigate, and shipping is fast and reliable. Some reviewers were not happy with delivery delays, long processing times, and unfulfilled orders causing significant frustration. Consumers also reported receiving damaged items, missing components in kits, or experiencing poor customer service and unresponsiveness when seeking help. A few individuals noted that certain core products required unexpected shipping fees or lacked clear guidance on proper usage.
Auto-generated from all reviews of this business. For reference only.What people say
Delivery was fast!
Wow! Delivery was fast! And the wood wicks are perfect.
Reply from makesy2026-08-04
Thank you, Sandra! So glad the wood wicks are working out perfectly for you :)
Makesy is a great sight in general for…
Makesy is a great sight in general for candle making. I trust the products, wax, wicks and FO’s have been very good performing. The downside is the cost, they are on the pricey side for my middle road customer base but I definitely still procure products especially on a big sale!
Reply from makesy2026-08-04
Thank you, Lori! We appreciate you sharing this feedback! We know cost matters, especially for your customer base, and we do try to make sure our sales give a good opportunity to stock up. Glad the quality has held up for you!
Timely communication and nice product…
Timely communication and nice product selection. I did struggle with stockpots on some basic items I need.
Reply from makesy2026-08-04
Thank you, Cristen! We appreciate the feedback on availability, I'll pass that along to our team so we can look into it!
I created several fragrances already…
I created several fragrances already with the Makesy's oils and they become outstanding!
Reply from makesy2026-08-04
Yay! Thank you, Ismael! Love hearing your fragrances turned out so well! Happy making!
Luxury Perfumers Alcohol-love it!
We use their luxury perfumers alcohol and love it! We also stumbled on a few fragrance oils that we are excited to get into our products. Orders are processed quickly which we appreciate!
Reply from makesy2026-08-04
Thank you, Sue! So glad you're loving the Luxury Perfumer's Alcohol, and we're excited you found some new favorite fragrance oils too :)
Excellent Customer Service
Happy with the products - haven’t made the candles yet but looking forward to it. customer service was absolutely excellent, a small error, but they fixed it right away no time wasted! TY!
Reply from makesy2026-08-04
Thank you so much! Glad our team could fix that quickly for you, enjoy making your candles :)
I am very new to soap making
I am very new to soap making. As you would expect, my knowledge is limited. I thought I was getting everything I needed to make soap. For instance, a soap cutter, an infrared thermometer, and bottles that were marked. If you can let me know what the two unmarked bottles are, I would appreciate it.
Reply from makesy2026-08-04
Thank you, Kurtis, and welcome to soap making! Please reach out to us at [email protected] with your order number! We are super happy to help!
Every vessel arrived in great timing…
Every vessel arrived in great timing and in great shape, now the quality is above “great”! They’re all beautiful, stunning Thank you Makesy!
Reply from makesy2026-07-27
Thank you so much! We're so happy every vessel arrived on time and in beautiful shape! Comments like this make our day! Happy Making :)
Too Long to Process Orders!
Their Wooden Wicks are great, their Scents are good (but over-priced) - their order processing time is flat-out terrible. It's hard to rely on them as a Supplier when you have to wait so long for their products.
Reply from makesy2026-07-27
Thanks for the honest feedback! We're so glad the wooden wicks and scents are hitting the mark for your business! We hear you on processing times and pricing, and we appreciate you sticking with us while we improve. We take your feedback seriously.
Always fast with reliably great…
Always fast with reliably great products!
Reply from makesy2026-07-27
Thank you, Kat! We're so glad you can count on us for fast, reliable products every time! Happy making!
Candle jars arrived quickly and are…
Candle jars arrived quickly and are perfect for my fall line
Reply from makesy2026-07-27
Yay! Thank you so much! We're thrilled the jars arrived quickly and are a perfect fit for your fall line! Can't wait to see what you create! :)
Makesy is terrible
Makesy is terrible. They have unreliable shipping rates and they are generally a mess. I highly discourage any maker from becoming dependent on this lackluster company.
Reply from makesy2026-08-04
Hi Brian, sorry to hear about your experience with shipping rates. We'd like to understand more about what happened, could you please email us at [email protected] with your order details? We want to look into this and make things right.
Quick processing to get my order out
I reordered some vessels and wax. I received it within a couple days. Great service.
Reply from makesy2026-07-27
Thanks, Laura! SO glad your vessels and wax got to you in just a couple days! That's exactly the experience we aim for! Can't wait to see what you create! Happy making :)
I’m never disappointed with Makesy
I’m never disappointed with Makesy! Thank you for providing outstanding service every time! I’ve been ordered from Makesy for several years. Not once have I had any serious issues!
Reply from makesy2026-07-27
Thank you, April! We're so grateful for your years of loyalty and glad you've had nothing but smooth experiences with us. Here's to many more orders ahead! :)
Makesy makes buyng supplies fun
Makesy makes buyng supplies fun. The website is beautiful and easy to navigate, the checkout process is simple and the support team is fantastic.
Reply from makesy2026-07-27
Thank you, Alice! We put a lot of love into the site and checkout experience, so it means a lot to hear that! And we'll pass the kind words to our support team too! We love being apart of your maker journey! :)
Customer service helped me change items…
Customer service helped me change items after placing an order and shipped it fast! Great service
Reply from makesy2026-07-27
Thank you, Stacy! Glad our customer service team could help you swap items after the fact and still get it shipped out fast :) We are here for you always!
Our soap making kit came in missing the…
Our soap making kit came in missing the oil blend, once I contacted Makesy they shipped them out right away. The soaps made with this kit has been out standing. Kit says it is for two 4.5 lb molds, we still have oil blend and other stuff to make 1 or 2 more 4.5 lb molds. You will need additional oils and butters you can getting locally.
Reply from makesy2026-07-27
Thanks for the detailed review! We're sorry the oil blend was missing at first, but glad our team got it out to you quickly! And so happy to hear your soaps turned out great! Woohoo! Good callout on clarifying kit yields for larger batches; we'll pass that along to the team. Happy making!
Great products & helpful support staff, but zero internal communication and frustrating fulfillment.
As a small business owner, time, communication, and efficiency are critical. While I am truly grateful for the individual assistance from Holly and Helena (who were empathetic and resolved my wick exchange) the overall fulfillment and logistics experience has been deeply frustrating due to a total lack of internal coordination. First, my initial order experienced an unexplained 6-day delay with no tracking updates sent, forcing me to handle things myself. Opting for local pickup resulted in a 3-hour round-trip drive, only to arrive at an unstaffed reception where I had to wait in an empty lobby until someone casually walked out. The complete absence of a direct phone support line makes resolving urgent supplier issues unnecessarily slow when relying strictly on email threads. Furthermore, despite living locally and offering to handle the return at their Haltom City warehouse, rigid policy prohibited an in-person swap. While I understand their return policy clearly states that return shipping costs fall on the customer, forcing local makers to mail a package to an address they can physically drive to makes no sense. For a small business, the $15 spent on return shipping isn't just a minor fee, that $15 is literally almost the cost of an entire extra pack of wood wicks. The absolute final straw, however, was their complete breakdown in communication. After mailing the return package, we explicitly agreed to coordinate a local pickup for the replacements, ideal since my husband had to work in Haltom City. Instead of checking the email history, their team went ahead and blindly processed a shipping label. To make matters even worse, after stopping them from shipping the order so we could proceed with the agreed local pickup, I was told now have to wait an additional 3 business days just to pick them up. It takes less than 5 minutes to walk to a shelf, grab 3 small packs of wicks, and leave them at reception. Forcing a small maker to freeze production for nearly two weeks over a 5-minute task is completely unreasonable. When a company makes a mistake, the resolution process is its golden opportunity to redeem itself and rebuild trust. Makesy had that opportunity, but threw it away through careless internal miscommunication and rigid, slow workflows. I share this review constructively in hopes management takes these comments seriously, fixes front-desk staffing, trains their team to be proactive like reading customer email threads, no just apologize with no solutions and modernizes their local pickup operations. Unbelievable to get this kind of experience.
Reply from makesy2026-07-27
Hi Mima, thank you for such detailed feedback, and we're glad Holly and Helena could help resolve the wick exchange. We're genuinely sorry about your experience! This feedback is being shared directly with our fulfillment ops team! We'd love to make this right! Please reach out to [email protected] so we can follow up personally. Thank you!
Love love love the Coco apricot…
Love love love the Coco apricot creme!!!!!
Reply from makesy2026-07-27
YAY thank you, Tammy! So glad you're loving the Coco Apricot Creme! It's a maker fave! :)
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