Trust
Excellent service
Reply from Mapfre Insurance (US)2026-08-10
Hello Kleine, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
About Mapfre Insurance (US)
Data updated- Website
- mapfreinsurance.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 88% (7/8)
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About this business
At Mapfre Insurance, we know how important it is to protect what matters most, so you can keep your eyes on the road ahead, not the “what ifs.” When the unexpected happens, you can count on our team of experts to step in and set things right, quickly and confidently. We take insurance seriously, so you don’t have to worry. From everyday coverage to those critical moments in life, we’re here to give you peace of mind and the confidence to move forward. With Mapfre Insurance, you’re choosing a company with proven strength, deep regional roots, comprehensive coverage options, and global expertise, all dedicated to protecting what matters most to you.We’re the top-rated auto and home insurer in Massachusetts, serving customers in 11 states nationwide. Our coverage includes auto, home, motorcycle, watercraft, business insurance, and more. As part of Mapfre Group, we are a worldwide leader serving over 31.1 million customers in more than 100 countries with a team of 31,000 employees.
Written by the business, not verified by us.Is Mapfre Insurance (US) legit?
Mapfre Insurance (US) (mapfreinsurance.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently point out that the insurance representatives are extremely friendly, highly professional, and genuinely patient when answering all customer questions. Many people emphasize how incredibly easy and completely straightforward it is to switch providers and finish necessary paperwork without experiencing any confusion. Reviewers also express strong satisfaction regarding substantial financial savings achieved on their home and auto policy premiums, alongside receiving very smooth guidance throughout the entire setup process. However, some customers also noted occasional unexpected price increases and somewhat higher quotes when attempting to finalize their coverage details.
Auto-generated from all reviews of this business. For reference only.What people say
Staff attentive to my needs
Reply from Mapfre Insurance (US)2026-08-10
Hello Don, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Excellent service
Excellent service, smooth and stress free. easy communication
Reply from Mapfre Insurance (US)2026-08-07
Hello Assel, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Dealing with Amie MacIntosh at Marsh…
Dealing with Amie MacIntosh at Marsh Mclennan, and Mapfre allowing German Shepherds again.
Reply from Mapfre Insurance (US)2026-08-07
Hello Richard, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
You canceled my entire policy of four…
You canceled my entire policy of four vehicles because you did not want to insure one of them. You should have contacted my agent and informed her you wanted to remove the one vehicle from the policy then renewed the policy with the other three vehicles.
Reply from Mapfre Insurance (US)2026-08-07
Hello Daniel, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy number, and a brief explanation. Sincerely, Quality Assurance
timely - caring
timely, responsive, professional - the best
Reply from Mapfre Insurance (US)2026-08-07
Hello Perry, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
I spoke with George ThorLin he was…
I spoke with George ThorLin he was great to work with got my policies set up and going,
Reply from Mapfre Insurance (US)2026-08-07
Hello Timothy, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Having my agent take the time to…
Having my agent take the time to convert my policy to fit my needs
Reply from Mapfre Insurance (US)2026-08-07
Hello Mimi, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Meg Reiher' Review
Meg Reiher was very helpful and professional. She was patient and worked with me to reduce my overall costs.
Reply from Mapfre Insurance (US)2026-08-07
Hello Nancy, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
friendly and helpful
The representative was friendly and helped me with all my questions about the insurance.
Reply from Mapfre Insurance (US)2026-08-05
Hello Juana, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Amazon service and prices
Reply from Mapfre Insurance (US)2026-08-05
Hello Deanna, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Great service
Reply from Mapfre Insurance (US)2026-08-05
Hello Matthew, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
outstanding
Reply from Mapfre Insurance (US)2026-08-05
Hello Scott, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Price and great courteous service from…
Price and great courteous service from George
Reply from Mapfre Insurance (US)2026-08-05
Hello John, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Laura in sales was so helpful my…
Laura in sales was so helpful my policies set up and got me a great deal!
Reply from Mapfre Insurance (US)2026-08-05
Hello Jennifer, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Excellent service
Reply from Mapfre Insurance (US)2026-08-05
Hello Tyler, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Patrick was very nice explained all…
Patrick was very nice explained all information to me. He was very polite and explicit with all of the information. Thank you
Reply from Mapfre Insurance (US)2026-08-05
Hello Joann, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
The agent was very informative and…
The agent was very informative and explain all terms of my insurance clearly.
Reply from Mapfre Insurance (US)2026-08-07
Hello Emmanuel, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Quick and easy
Very quick and easy, with very helpful workers
Reply from Mapfre Insurance (US)2026-08-07
Hello Lucan, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Best customer service when trying to…
Best customer service when trying to get a quote. He was patient and answered all my questions
Reply from Mapfre Insurance (US)2026-08-07
Hello Derek, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
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