At Mapfre Insurance, we know how important it is to protect what matters most, so you can keep your eyes on the road ahead, not the “what ifs.” When the unexpected happens, you can count on our team of experts to step in and set things right, quickly and confidently. We take insurance seriously, so you don’t have to worry. From everyday coverage to those critical moments in life, we’re here to give you peace of mind and the confidence to move forward. With Mapfre Insurance, you’re choosing a company with proven strength, deep regional roots, comprehensive coverage options, and global expertise, all dedicated to protecting what matters most to you.We’re the top-rated auto and home insurer in Massachusetts, serving customers in 11 states nationwide. Our coverage includes auto, home, motorcycle, watercraft, business insurance, and more. As part of Mapfre Group, we are a worldwide leader serving over 31.1 million customers in more than 100 countries with a team of 31,000 employees.
Written by the business, not verified by us.Mapfre Insurance (US) (mapfreinsurance.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently point out that the insurance representatives are extremely friendly, highly professional, and genuinely patient when answering all customer questions. Many people emphasize how incredibly easy and completely straightforward it is to switch providers and finish necessary paperwork without experiencing any confusion. Reviewers also express strong satisfaction regarding substantial financial savings achieved on their home and auto policy premiums, alongside receiving very smooth guidance throughout the entire setup process. However, some customers also noted occasional unexpected price increases and somewhat higher quotes when attempting to finalize their coverage details.
Auto-generated from all reviews of this business. For reference only.Happened pretty quick. Communication from agent was spotty. I could not confirm the amount of 1st HO installment.
Hello Francis, Thank you for the four star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Great customer service for establishing Home & Auto Policy.
Hello GK, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Brittany was very understanding and explained everything very well even when asked silly questions by me she still was very sweet and patient
Hello Elizabeth, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
I'm happy with the insurance I got from the company.
Hello Hong Lu, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
I like Insurence good and well I m happy so that’s why
Hello Aysha, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Juan, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Matthew, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Elisangela, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
5 stars my agent Peter very helpful,,,Thanks
Hello Angelos, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Jeanne, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Great customer service. In need of auto and was able to sign up and now covered.
Hello Cald, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Mapfire Insurance is excellent and the best customer service, insurance and rates in the Insurance Industry. All of the staff, customer service repsprentativess are wonderful always giving my family and I impeccable Service.
Hello Sharon, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
The agent was very helpful with home and car insurance. Renewing our. Saved us a lot of money.
Hello Abdul, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Sophia was excellent to work with. She explained the coverage, got me the better coverage than I had & saved me over $2000 a year
Hello Jolene, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Bretani was an awesome agent that didn't rush me when choosing policies and explained everything in detail.
Hello Abiezer, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Grateful for the price.
Hello Maxim, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
My agent kyle is top notch. Always helpful prompt and giving me all the options. Explaining anything I may have questions about and looking to make sure I save money but still have comprehensive coverage right for me.
Hello Gregory, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Brandi is the best, I love working with her and appreciate all of your help
Hello Jennifer, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Well I was told about you all by my partner, because of some issues I was having with the insurance company I was enrolled. the young lady I spoke with was very friendly, pleasant and a pleasure to work with. Everything she did for me was so very easy and not confusing. You know how us old people are with technology and AI :(. She deserves something special for all the help she provided to me. I will definitely recommend you all to others.
Hello Dona, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
William Grudzien was extremely helpful and kind helping us with this process
Hello Mildred, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
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