At Mapfre Insurance, we know how important it is to protect what matters most, so you can keep your eyes on the road ahead, not the “what ifs.” When the unexpected happens, you can count on our team of experts to step in and set things right, quickly and confidently. We take insurance seriously, so you don’t have to worry. From everyday coverage to those critical moments in life, we’re here to give you peace of mind and the confidence to move forward. With Mapfre Insurance, you’re choosing a company with proven strength, deep regional roots, comprehensive coverage options, and global expertise, all dedicated to protecting what matters most to you.We’re the top-rated auto and home insurer in Massachusetts, serving customers in 11 states nationwide. Our coverage includes auto, home, motorcycle, watercraft, business insurance, and more. As part of Mapfre Group, we are a worldwide leader serving over 31.1 million customers in more than 100 countries with a team of 31,000 employees.
Written by the business, not verified by us.Mapfre Insurance (US) (mapfreinsurance.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently point out that the insurance representatives are extremely friendly, highly professional, and genuinely patient when answering all customer questions. Many people emphasize how incredibly easy and completely straightforward it is to switch providers and finish necessary paperwork without experiencing any confusion. Reviewers also express strong satisfaction regarding substantial financial savings achieved on their home and auto policy premiums, alongside receiving very smooth guidance throughout the entire setup process. However, some customers also noted occasional unexpected price increases and somewhat higher quotes when attempting to finalize their coverage details.
Auto-generated from all reviews of this business. For reference only.Angela was extremely helpful and professional. She was able to give me a quote and set up my insurance very promptly. She is very friendly and explained the process in a way that I could understand it. I highly compliment her. Thank you.
Hello Yvette, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
It was very easy to swap back to Mapfre. Thank you very much. I am very happy with the price.
Hello Donna, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Bells and amazing insurance agent he helped me out so much. I am so happy I found this company I give him 10 stars for sure he is just amazing. Thank you so much Mapfre and thank you Bill sincerely, Nancy Mackler
Hello Nancy, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
I had Mapfre years ago was very happy but had a trampoline for my children who are now grown andmarried no trampoline now happy to be back
Hello Stephen, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Stephanie, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Roland, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Brendan, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
The price for car insurance at Mapfre was much more reasonable. The person I worked with at Cabot was outstanding and explained what coverage I would have with Mapfre vs. my current coverage.
Hello Georgia, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Wilfred, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
The staff were great and helped me find the best policy for my needs.
Hello Roxana, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Your agent Jill Grabiec at Duffy Ins was outstanding!
Hello Richard, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Joseph, We apologize for your negative experience with Mapfre. If there is anything we can look into further for you please contact us at [email protected] with your name, policy number and a brief explanation. Sincerely, Quality Assurance
Excellent communication, patience, and clarity on the agent’s part. I appreciated the time taken to review all aspects of the policy. Highly recommended.
Hello Yc, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Tiana provided excellent customer service and answered all of my questions promptly.
Hello Scot, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
The agent that I dealt with AAA Shamika Spencer was very pleasant very knowledgeable very concerned that she did everything right and I couldn't be more pleased with the outcome she is truly a beautiful person
Hello R, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
At the suggestion of our agent, we just switched to Mapfre for our auto insurance. It was the simplest thing to do with DocuSign and we're getting identical coverage offered by our old insurer at significant savings. I obviously can't speak to what service would be like if we had an accident, and I hope we never need to find out, but if the service is anything like what we have experienced so far, I'd say we're in good hands.
Hello Kevin, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Great, transferring my insurance to Mapfre is the best decision I made this year for insurance coverage. Mapfre was able to give me better pricing for the same coverage and the local agent is very convenient, close by and and made the whole process fast and easy transferring from my existing insurance
Hello Chris, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Ryan, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Price is very competetive for my Auto and Umbrella policies. Easy transfer of policies.
Hello Sue, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Great service and great communication! Super helpful!
Hello Irina, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
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