At Mapfre Insurance, we know how important it is to protect what matters most, so you can keep your eyes on the road ahead, not the “what ifs.” When the unexpected happens, you can count on our team of experts to step in and set things right, quickly and confidently. We take insurance seriously, so you don’t have to worry. From everyday coverage to those critical moments in life, we’re here to give you peace of mind and the confidence to move forward. With Mapfre Insurance, you’re choosing a company with proven strength, deep regional roots, comprehensive coverage options, and global expertise, all dedicated to protecting what matters most to you.We’re the top-rated auto and home insurer in Massachusetts, serving customers in 11 states nationwide. Our coverage includes auto, home, motorcycle, watercraft, business insurance, and more. As part of Mapfre Group, we are a worldwide leader serving over 31.1 million customers in more than 100 countries with a team of 31,000 employees.
Written by the business, not verified by us.Mapfre Insurance (US) (mapfreinsurance.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 88% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently point out that the insurance representatives are extremely friendly, highly professional, and genuinely patient when answering all customer questions. Many people emphasize how incredibly easy and completely straightforward it is to switch providers and finish necessary paperwork without experiencing any confusion. Reviewers also express strong satisfaction regarding substantial financial savings achieved on their home and auto policy premiums, alongside receiving very smooth guidance throughout the entire setup process. However, some customers also noted occasional unexpected price increases and somewhat higher quotes when attempting to finalize their coverage details.
Auto-generated from all reviews of this business. For reference only.The representative Vanessa was very professional and she made me feel comfortable in the coverage that I was getting to my car.
Hello May, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
I was referred by a friend, she gave me the name of one of your sales Representatives Byron Tokarz. I left Byron a voice mail over the holiday and he got right back to me, answered all my questions and sent me a quote same day. I’m saving money and have the same coverage.
Hello Maryann, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Jake, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Carlos was so helpful and guided me every step of the way. The customer service was 1000/10!! I will be recommending family and friends here
Hello Karyann, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Very knowledgeable and helpful. I feel very comfortable having this insurance.
Hello Manuel, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Arianna was extremely helpful. She made the whole thing easy and fast.
Hello Greg, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Had a great experience with Denty he was super helpful and guided me through the process with no problem while giving me the best qoute he possible can 10/10!
Hello Justin, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
the agent was quick and very professional.
Hello Scott, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Jessica, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Elias, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
so far im disappointed that im trying to send a required document and none of my attempts are successful do to bad emails im sending to so therefore i felt i was hasty in saying things were good with this company but now im not so sure my policy is at risk of termination based on receipt of this document
Hello Tom, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Quick and easy. And they saved me a ton of money!
Hello Corey, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Got me a better rate than I thought was possible and had great communication!
Hello Jacob, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Anthony Natoli is incredible. He made getting my insurance super easy and streamlined, and saved me about $1000 per year compared to my old plan while getting better coverage!!!
Hello Brian, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Zack Austin is so very knowledgeable and extremely patience with all my questions. We connected during my busy work schedule to make this transaction a success. Very quick response to all my calls/ texts. Zack goes above and beyond thru the whole process with following up as well! I’m very happy that I have him for an agent! Appreciate his honesty and feedback. Thanks as always Zack! Best, Tammy
Hello Tamaran, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Steve, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
I found your price better than another insurance company. Your representatives were very knowledgeable and responsive.
Hello Nancy, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Paul, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
Hello Scheila, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
I was treated with respect and greatfull that you gave me good rates. Thank you for understanding my situation and the effort you have made on my behalf.
Hello Marius, Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE. Sincerely, Quality Assurance
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