MetLife was founded over 150 years ago to help families navigate life’s twists and turns with financial protection. But then in 2020 we realized something: who rounds out a family better than our pets? And thus- MetLife Pet Insurance was born.Backed by a group of pet lovers determined to treat your pets as if they were our own, MetLife Pet Insurance strives to help you make sure your furry family members are protected. Our comprehensive pet insurance policies for dogs and cats help you cover the cost of injuries, illnesses, pet meds, holistic care, emergencies and more- allowing pet owners to help give their pets the best care possible. We also offer a unique family plan,1 which allows pet parents to cover up to three pets on one policy, and even offer a 0-day waiting period on accidents and optional Preventive Care benefits.2 That means no matter what your pets are getting into, they can be protected by midnight on the very same day you enroll in a policy. This commitment to helping provide pet parents with the best pet insurance possible, may be part of why MetLife Pet Insurance has won the “Pet Insurance of the Year” award 4 years in a row. 3But that’s not all. Here at MetLife Pet, our passion for animals extends beyond the home. That’s why in addition to offering cost-effective pet insurance for dogs and cats, we also work with hundreds of animal shelters across the country to help our furry friends find their forever homes. Because at MetLife Pet, our pets are more than just animals. They’re family. 1 Coverage options may be limited for certain ages. 2 Family plan policies are limited to dogs age 12 and under and cats age 14 and under. Multi-policy discount is not available with Family Plans.3 “2022, 2023, 2024 Pet Insurance of the Year Award” Winners, Pet Independent Innovation AwardsPet Insurance coverage issued by Metropolitan General Insurance Company, a Rhode Island insurance company headquartered at 700 Quaker Lane, Warwick, RI 02886. Coverage subject to restrictions, exclusions and limitations and application is subject to underwriting. See policy or contact MetLife Pet Insurance Solutions LLC (“MetLife Pet”) for details. MetLife Pet is the policy administrator. It may operate under an alternate or fictitious name in certain jurisdictions, including MetLife Pet Insurance Services LLC (New York and Minnesota) and MetLife Pet Insurance Solutions Agency LLC (Illinois). ©2025 MetLife Services and Solutions, LLC. All Rights Reserved. L4805429[exp0927][All States and][No Territories]
Written by the business, not verified by us.MetLife Pet Insurance (metlifepetinsurance.com) has a 4.7 out of 5 rating on OK.one, based on 294 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 87% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the platform is very user-friendly, making the submission of claims completely seamless. Consumers note that reimbursements are issued rapidly, which brings immense relief during stressful veterinary visits. Many people also appreciate that support representatives are remarkably helpful, polite, and professional when contacted. However, some people mentioned frustrations regarding unexpected claim denials related to specific coverage rules. Some reviewers experienced difficulties when trying to appeal partial payments or obtain clear explanations from staff. A few consumers expressed dissatisfaction with how certain preexisting conditions and routine care costs are handled.
Auto-generated from all reviews of this business. For reference only.Easy claim submission and fast reimbursement well done!!
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Super simple and quick payout. My only complaint is the app is currently broken. It says I need to do a system update, but when I go to the Apple App Store. It shows the mobile app as up to date, this meant I had to use the online portal to submit, but that was still easy.
Hello, we are sorry to hear of your frustrations regarding your experience with MetLife Pet Insurance. We would like to speak with you further. Please email us directly, with your contact information, at [email protected] and a team member will reach out to you directly. Thank you.
Submitting claims via the app is always easy and convenient. The claim review process was very fast reimbursement was received within a couple days of claim submission. We love working with Met life for our pet insurance needs.
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
You guys rock! Being able to take care of our pets with MetLife is great!
Hello! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hello, Randy! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
This used to be a legitimate pet insurance company. In the last few years they have shown ZERO interest in covering our pets, and 100% interest in finding ANY reason to deny claims. They are a waste of money. We have experienced this SEVERAL times recently, but the latest is beyond belief! We had a ROUTINE dental cleaning performed on our our dog Sunshine, which is "preventative maintenance" and SHOULD be covered. MetLife found a three year old note by our old vet, which we dropped because they cared little about our pets care, but were attempting to justify anything to rack up a bill. The vet claimed that Sunshine showed periodontal disease; which Met Life jumped on to claim a pre-existing condition (which they will about ANYTHING now). I appealed this idiotic denial and my present vet wrote a very accurate, quite compelling case that HE FOUND NO PERIODONTAL DISEASE, and he ONLY performed a ROUTINE tooth cleaning, which is PREVENTATIVE MAINTENANCE. MetLife denied the appeal!!!! These guys care ZERO about fair and honest business, and will apparently deny ANY claim that they can find ANYTHING, whether substantiated, or speculative (yes we have had "speculative" issues before) to deny claims. I would love a PROVABLE set of data on what percentage of appeals are denied; but I would guess the number is close to 100%, and the justification is pretty close to zero. A once reputable company is now just a scam, and their coverage a myth. These people are the anti-Christ and will deny ANY claim they can find ANY reason to, no matter who dubious; then these a__holes will send you an email denying your claim telling you how much they care about your pet, and how they are doing?!?!? I would really like to talk to someone in this company that matters as all you get on the phone is some poor soul destined to take your animosity while their superiors cash your premium check...
Hello, David. We are sorry to hear of your frustrations regarding your experience with MetLife Pet Insurance. We would like to speak with you further. Please email us directly, with your contact information, at [email protected] and a team member will reach out to you directly. Thank you.
Hello, Diane! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easy peasy to receive online pet insurance through MetLife for your fur babies. Best choice I made to keep my two babies happy and healthy for life.
Hello, Sabrina! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Found a reasonably priced pet insurance company that meets my needs as a 100% P&T veteran that covers my service dog.
Hello, Fredrick! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Was very simple to add multiple pets to the same policy.
Hello, Kryssy! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
The information given on the website was easy to process.
Hello, Vikki! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
MetLife pet insurance has been amazing for our family. I have 3 policies with a total of 7 pets! The app is so easy to use and submitting a claim is super simple. My oldest corgi had to have TPLO surgery, which cost almost $4,000, and MetLife helped so much in this instance!
Hello, Jayne! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
I spoke with a representative who was very helpful and emailed a link to complete the application which was fast and easy.
Hello, Alexandra! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Fast and easy claims service. No hoops to jump through for claims payments.
Hello, Heather! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Easy, Efficient, Economic
Hello, Cathi! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hello, Maritza! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hello, Megan! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
easy to sign up, great rate for the offered coverage
Hello, Maria! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Hello, Lelahnie! Thank you for taking the time to leave a review of your experience with MetLife Pet Insurance. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
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