Mifo manufactures and sells high end audio accessories including the award winning O5 Plus Gen 2 True Wireless earbuds with charging case.
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Is Mifo legit?
Mifo (mifo.co.uk) has a 1.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently struggled to reach customer support through the website and experienced major delays or complete silence when requesting refunds for defective items. Many customers reported that the earbuds suffered from constant connectivity dropouts, charging failures, and poor microphone quality during calls.
Conversely, a small portion of people felt the earbuds offered a comfortable, secure fit, reliable battery life, and clean sound for daily listening. Some reviewers were happy with the sturdy metal case design and found the devices handy for workouts and everyday use. A few users also noted that setup was quick and straightforward when first unboxing the product.
Auto-generated from all reviews of this business. For reference only.
Worst company I have ever dealt with, mifo failed to tell me the earbuds were out of stock after paying for them, it took a few weeks after chasing them to tell me this, they took so long to arrive I ended up ordering some earbuds elsewhere, I asked for a refund and not to dispatch them but they delayed refund by offering extras and discount and ignoring my emails, they were delivered a few days later without discount or extras. I then requested to return and receive refund, which they eventually agreed to, returned item and havent had a refund or heard from them in 2 months.
5 months since I purchased them, disgraceful company.
Mifo O5 Plus Gen 3 Smart True Wireless Bluetooth 5.4 Earbuds bought these 2 months ago.
Would not charge properly. After visiting forums figured out that they would not charge unless the ear buds were fully removed - very annoying. Contacted service department and was promised a replacement - this was 2 months ago and NOTHING. Since then the bluetooth connection has also deteriorated. Definitely an inferior product and a scam
Had numerous problems, with synchro between left and right, random bleeps, and disconnecting. 7 or 8 emails with "Ben" at Mifo, including a request for video and photos of the earbuds. Also twice warned that they may to decide not to refund or replace if they couldn't find a fault. Then complete silence when it came to return time. To be honest I wouldn't trust them with the earbuds because I doubt I'd ever see a refund or replacement product. Donate money to charity instead.
Still waiting for refund! I should have listened to the other reviews. I figured I'd give them a chance though as it was the best price for the earbuds. But when they took over a week with no contact I asked for an order cancellation. I had to Google a contact email as there's nothing on their UK website and no chat feature. The guy eventually responded trying to offer me discounts, I wasn't interested, said he'd process the cancellation and the product was "magically" dispatched. Refused delivery from Evri over a week ago and still waiting for my refund. They're now not replying to emails. Starting proceedings to recover my money! Avoid these guys at ALL costs
The right ear bud goes off customer service non existent do not buy these otherwise you have wasted your money. Do not listen to u tube reviews they are lies.
The Walkabout Allterrain GPS Smartwatch has a accurate GPS and decent battery life, but the setting take time to learn. Good for basic daily use, but nothing special.
I HAVE BEEN SCAMMED BY MIFO
MIFO have failed to deliver my earbuds. I get polite apologies to my communication... but no earbuds.
I've opened a legal dispute to try to get my money back.
Funny thing is, when i ordered them, all I could find was glowing reviews. Since failing to have them delivered, all I can see is reviews talking about poor quality, awful customer service or failure to deliver.
So bad. Didn't actually ever receive the product. After I've ordered I queried after a week of still not getting confirmation that the headphones had been dispatched I've been told all colours are out of stock. At the time their website still showed all in stock. When requesting a refund I was first refused. I had to send several emails and threats before they agreed but even then they advised it would take around 4 weeks for the refund to be processed. Stay away from them.
I bought the mifo 5 plus earphones and I have been so so so disappointed with them. One of them keeps dropping reception and they are a real pain to handle. In addition, they fall out of the year very easy. And the case is far too smooth and difficult to open. All in all a waste of money
I ordered a pair of Mifo earbuds for Christmas. They arrived on time and appeared to be of good quality.
However, they were not to my liking so I contacted Mifo customer support to return them. I was sent detailed instructions about how to start the return process including pictures. I did so and received a message that my request was being addressed.
Weeks went by with no further information. I contacted them again, they apologized and said to keep waiting. Another week passed. I contacted them again. No reply. Another week. Another email. No reply.
To have such poor customer service these days is surprising. I was trying to give a company some business away from Amazon. Bad choice on my part. Stuck with an expensive product I have no use for
Bought a pair of headphones from Mifo from what I thought was their European site (prices in €) after it tried to incorrectly redirect me to their US site only to be charged €117 for the earbuds and a €35 VAT charge by An Post. Subsequently found the actual European website and they are charging €99 for the very same product and there would be no VAT charge. Contacted them to complain. They took two weeks to reply, told me I should have contacted them sooner and offered to refund the VAT as a credit note. Spend more money with us when we already charged you too much. NO THANKS! No interest in resolving my complaint. And their website still incorrectly tries to direct me to the US……….i wont shop with them again.
I purchased a pair of headphones for £99.99 on 06/02/2026 after the retailer’s website stated the item was in stock. This representation proved to be inaccurate, as the company failed to inform me that the item was not actually available and the product was not delivered until 17/02/2026.
Following the delay, the company offered a 20% goodwill discount. Despite sending several follow-up emails between 17/02/2026 and 05/03/2026 requesting confirmation of this offer, I received no response and the promised discount was never honoured.
On 06/03/2026 the headphones stopped working completely and are now unusable. I contacted the company again on 7th, 8th and 9th March requesting instructions to return the faulty product and obtain a full refund. These requests have also been ignored.
I made multiple attempts to resolve this matter directly with the retailer through their only available contact method (email), but received no response. The company provides no alternative means of contact such as telephone or customer support.
Unfortunately i had to issue a charge back with my bankchar as there was no other way to resolve this and get my money back.
I would avoid this company completely.
Been trying for 4 months to get a refund on earbuds that I returned. I followed all their difficult instructions designed to put me off. I’m very angry with this company for their lack of care and blatantly fraudulent behaviour
Terrible Product - Mifo 05 PLUS Gen 3 Touch. Headphones barely function, dont charge properly in case. Customer service is abysmal and replies after a matter of months.
Dont belive the positive online reviews. They are fake!
Got these head phones following positive reviews online, the online reviews went on about how amazing the sound quality is and the noise cancelling with easy connectivity.
1. Left head phone does not charge in its case unless you jiggle it around.
2. Connectivity. Constantly disconnecting and reconnecting to have them work.
3. Bass, what bass hahaha
Mifo 5 gen 3. Terrible connection via Bluetooth. Average sound quality at best. Cuts out and volume goes up and down. Syncing with streaming apps so bad it becomes unwatchable.
Really, really bad quality in every respect.
I placed and order and then had no shipment update. After chasing, I was told the item was out of stock and shipping was delayed. I then requested cancellation and a full refund (twice, clearly, in writing).
Instead of processing the cancellation, support (name: Rex, possibly fake) repeatedly ignored the request and asked for a "reason" to cancel, then tried to keep the order open by offering a free accessory, When I restated that I wanted the order cancelled and refunded,, they replied that my request was "under review" with no confirmation, timeline or refund processed.
This felt like deliberate stalling/exhaustion rather than normal customer service. I just wanted a straightforward cancellation and refund for an order that hadn't shipped.
If you need to cancel, be prepared to escalate through your payment provider. No option for cancellation or refund on their website either.
Managed to get a refund through my bank. Had no response from MiFo. Worst company I've dealt with.
EVOLVED
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