About Minebrick
Data updated- Website
- minebrick.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 100% (12/12)
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About this business
We are dedicated to documenting you and your loved ones in a fun way. Make your photos less banal and your gifts more creative. We will meet all your gift expectations.Minebrick,since 2022, we have been delivering the best shopping experience for customers around the world. Minebrick direct-to-customer enables Minebrick to create the most unique personalized brick figure gift for all occasions in a very competitive price.We have a professional design team that can meet everyone's customized needs; professional photography equipment to fully demonstrate product features. Personalized gifts are made just for you.
Written by the business, not verified by us.Is Minebrick legit?
Minebrick (minebrick.com) has a 4.5 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated and extremely supportive staff members for their amazing communication and quick responses when handling custom orders. Buyers truly love the creative, handcrafted products that make wonderful and unique gifts for family and friends on many special occasions like Christmas and memorable birthdays. Some people were dissatisfied with occasional product inaccuracies, such as unexpected color differences or design flaws in the final models. Other customers also mentioned encountering significant challenges regarding shipping delays, missing confirmation updates, or general unexpected difficulties during the complicated online ordering process.
Auto-generated from all reviews of this business. For reference only.What people say
I paid for a product with an additional…
I paid for a product with an additional premium feature to proof the design before it went to production. I received no emails from the service about the confirmation of my order - I emailed them that same day stating I dind't receive confirmation of my order and purchase number, etc. they then responded by email reassuring me that they had my order. I then received no update about my proof of design, when I contacted them again and went to "track order" I found that they had just approved the order on my behalf. Customer service has not been helpful, they can't even get my name correct associated with my order, they have refused to make corrections to the order and are telling me that I have to pay additional money if I want to update the design, despite the fact that I was never allowed to review the first design I paid for.
Reply from Minebrick2026-05-17
We sincerely apologize for the frustration and inconvenience caused by this experience. Please don’t worry, we will work with you to resolve this issue properly and help correct the order. Thank you for bringing this to our attention and for your patience while we make this right.
Great customer service!
Haley was understanding and such help with my questions! Her timely responses were appreciated 😊
The response was extremely quick and…
The response was extremely quick and detailed. Very happy with the customer service :) Gives me good confidence in the product as a first time purchaser.
Great Customer service
Great Customer service! Though still waiting for the product :)
Super gift and fast service
I ordered more than once products from minebrick. They are very professional, very fast and the products are super cute! It's a great gift for someone who likes customized or personalized items. Haley and Amy have been very helpful, they are very prompt in their answers and super nice. I really appreciate their help!
Amazing customer service
Great Minebrick Team
I had a really great experience with Minebrick Services! The team is incredibly responsive, they reply quickly, are very proactive, and always polite in their communication. They genuinely take the time to guide you and suggest the best options so you get the best possible result. A special thank you to Sienna and Amy L., who were both very professional, friendly, and helpful throughout the process. Highly recommend Minebrick to anyone looking for a unique and personalized gift. Thank you again to the whole team!
Amazing customer service
Amy reached out to me and assisted me with my change request. She’s really nice and pleasant
I have loved the design and the…
I have loved the design and the service. They make sure you agree to everything, and that all the information is correct, and I really appreciate it.
I received helpful information
I received helpful information. Moreover, my suggestions were included in one of the orders, so it was great to know
So easy to order and they even sent me…
So easy to order and they even sent me missing parts when I could not find them. Service was also super fast!
I ordered a brick of one of my dogs
I ordered a brick of one of my dogs. The dog is a multicolored yorkie. Instead, they made her tan. Out of her 4 main colors, not one is tan. They put zero effort into this build. Edit: They asked me to reach out to them through email. I did. No reply from them
Reply from Minebrick2026-03-30
We’re really sorry to hear about your experience — we completely understand how disappointing it must be, especially when the colors don’t match your dog at all. Could you please send us your order number along with photos of the item you received to [email protected]? Our team will review this carefully and work on a proper solution for you.
I was skeptical but would recommend 1000%
I was skeptical about ordering from a new website that isn’t based in the U.K. however I can safely say that the service was great and the products even more so! They were patient with the many modifications I requested to get my valentines gift just right and my boyfriend said it was the best present anyone has ever bought him!
Excellent and efficient service!!
Great customer service
I was initially not happy with the product but the customer service went above and beyond to adjust the product until it was perfect!
The support team is extremely helpful…
The support team is extremely helpful and kind. I had a lot of extra requests and they were super accommodating.
They are being tagged as a scam company…
They are being tagged as a scam company in Tiktok and Reddit left &right. When I messaged them to expedite.. they said they have machine upgrades maintenance causing delay to enhance quality but didn't announce in their page..which is MISLEADING. I ordered and promised 5-8 days shipping yet no updates of item being shipped. If all else fails I will invest free time to expose this scam and contact media outlets and content creators to bring this to light as its really easy to pay to investigate scam nowadays coming from a Certified Fraud Analyst. Giving you guys a chance to prevent business closure
Reply from Minebrick2026-02-21
We’re very sorry for the trouble you’ve experienced. Thank you for letting us know. Our customer service team will contact you shortly by email to assist with your order and make sure the issue is resolved as soon as possible. Thank you for your patience and understanding.
Their customer service is highly…
Their customer service is highly commendable. They are consistently responsive and address any issues that arise with efficiency and professionalism, ensuring prompt and effective resolutions.
I recommend it to everyone!
They are very kind, helpful, and respond quickly if I have any questions. I can't wait for the gift to arrive!
Soufeel 
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