Mint & Lily (mintandlily.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
I want to share a positive experience I had with Mint & Lily. I needed to return some rings for size and they were very prompt in assisting me with the return and refund process.
Really appreciate you sharing this — glad the team made the sizing exchange smooth and easy for you. Thanks for the kind words! Ada
Love that it was easy peasy — that's exactly how it should feel. Thanks for the kind words! Ada
This means a lot — glad our team came through for you. Thanks for taking the time to share :) Ada
your company employees really pay attention to detail! how awesome. I love giving birthstones as gifts, and I have EIGHT grandchildren of ALL ages. They understand the blessings of gift-giving. Thank you so much from Fredericksburg, Texas. Customer Service is over the top!
Eight grandchildren, all getting birthstones — that's a beautiful tradition. So glad the team's attention to detail came through. Thank you for this! Ada
Have sent two emails to Customer support with no answers from either. Ordered a sterling silver necklace and received a gold. Just wanted them to simply answer a question and check my order. There is no phone number or chat. Terrible customer service. UPDATE The third attempt was a charm and I did FINALLY get a response from ML. They need a phone number attached to their customer support to get fast answers, which is all I needed.
Receiving the wrong color and then not hearing back — that's not OK, and I'm sorry. Could you reach out to [email protected]? I want our CS lead to see this herself and get it sorted for you. Ada
Nice website that’s easy to navigate. Wanted to buy gift card for my step daughter to be sent to her but did not request for gift email to be sent?
Thanks so much! Happy the site made browsing easy. For the gift email question, [email protected] can help sort that out for you. Ada
Beautiful jewelry and wonderful company to deal with!!
Thank you so much! Glad the jewelry landed well and that working with us was a good experience all around :) Ada
Your warranty and customer service is fantastic.
So glad to hear the warranty and customer service have come through for you — that's exactly what we aim for. Thank you! Ada
Appreciate you taking the time — glad the quality held up and the shopping experience was a smooth one! Ada
Easy to maneuver through website to order
Thank you! Good to hear the website made it easy to find what you were looking for — hope you love the pieces. Ada
I bought a heart necklace with my name engraved on it. It would be nice but the heart is so small and dark, you can’t even see what is says. The earrings I bought with it are bent. Customer service offered me $24.50 with no resolution. This is not the same quality I got years ago.
An engraving you can't read and bent earrings — that's not the quality you should've received, and I'm sorry. Could you reach out to [email protected]? I want our CS lead to see this herself and get it properly sorted. Ada
Love your products and the excellent customer service you always provide. The jewelry is nice quality and a great value! Thank You!
This is so kind — thank you! Really glad the quality and service have both hit the mark for you. Appreciate you being here :) Ada
I ordered two name necklaces. One for me and one for my DIL. Hers came out great. Mine reads "Y A" in a silver square. My name is Cathy. If I stretched my imagination, I might be able to make out an H and a T in the square frame but everyone who saw it says all they see is YA. Customer service gets an A+ for helping me. They ordered another one for me. She understood that it looks nothing like my name. The replacement one arrived and it was the EXACT same mess. I was given a credit to shop for something else and I ordered a pair of silver hoop earrings. They are cute but heavy...too heavy...hurting heavy. So now I have two "name" necklaces that I hate and a pair of earrings I can't wear. I do love the "Don't let the hard days win" bracelets I bought for myself, my daughters and my mom. Again 5 stars to customer service but 1 star to whoever is making these name necklaces.
Two attempts at the same necklace and neither one readable — that's genuinely frustrating, and I'm sorry. Earrings that are too heavy to wear on top of it makes it worse. Could you reach out to [email protected]? I want our CS lead to see the full picture here and make sure this gets sorted. Ada
Its so easy to order. LOVE the bracelets!!
Really appreciate this — glad the ordering process was smooth and that the bracelets are a hit! Ada
This company is spot on with customer service. I love it!
So glad our customer service hit the mark — that means a lot. Thanks for taking the time to share this! Ada
Thank you for sharing the love! 💖
Great quality for a great price. Love the pieces already purchased. Can't wait to receive the pieces purchased today.
Thank you for your delightful feedback! I'm thrilled that you’ve loved the pieces you’ve already purchased and found them to be of great quality and value 😊
I’m super happy with earnings , necklaces and a ring previously purchased. I cannot wait to wear this gemstone baguette ring. Customer service is very easy to communicate with. 👍🏻
I'm so glad to hear you're thrilled with your previous purchases and excited about the gemstone baguette ring—it's always a joy to add something dazzling to your collection! 💍✨
I bought the dainty solitaire necklace. The piece I received is very poor quality. The finish is rough and uneven, especially at the clasp. The worst part is the stone is too heavy for the mounting and lays forward regardless of where it is clasped. It is definitely not worth the price and I will be returning it. Very disappointed.
A rough finish and a stone that won't sit right — that's not how it should arrive, and I'm sorry. Could you reach out to [email protected]? I want our CS lead to see this and get it sorted for you. Ada
Love my jewelry that I received and got it so fast!
Really glad you love the pieces and that they arrived quickly — that's exactly what we aim for. Thanks for the kind words :) Ada
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