Mixam Inc.

We’re very sorry about the issues with the ink, colour reproduction and overall print quality, especially after the reprint did not resolve the original problem. We operate multiple production facilities and use different presses depending on the product and its specifications. Covers and inner pages may be printed on separate presses and different paper types, so a combination of low colour saturation, the materials used and the expected variation between presses can sometimes cause noticeable colour differences. We can see that our team is actively working with you to investigate this and find a suitable resolution. We’re confident we can help put this right and truly appreciate your patience while we do so.

Thank you so much for your feedback. We’re really glad to hear you love how your memorial cookbook turned out and that you were happy with the turnaround time. We’re sorry the cover looked off-centre. It appears the cover artwork image wasn’t supplied to match the exact dimensions of the cover, and the uneven white border may have made the design look misaligned. This can sometimes happen when artwork is created or exported from Word. For any future projects, please feel free to reach out to us before ordering. We’ll be happy to advise you on how to size your images and cover artwork correctly so everything lines up as intended.

Hi Diana, We’re sorry that our estimated dates did not meet your needs. We do make it clear that all dates are estimates, as bespoke, custom made printed products can occasionally require additional production time. We’re also sorry that the full refund, while still allowing your order to be delivered, did not feel like a satisfactory resolution.

Hi Paul, We’re sorry to hear how frustrating this experience has been. All Shipping and delivery dates shown on our website and order confirmations are estimates rather than guaranteed dates. In some cases, particularly where split shipments or additional delivery requirements are involved, these estimates may need to be revised while the order is being processed. We would never intentionally provide misleading information. Occasionally, an update from production may not yet have reached the order system, meaning our AI chat tool may not have access to the latest information at that moment. We appreciate that this can be confusing and apologise for the inconvenience caused. Your estimated date has moved by two days. The estimated nature of our dates is explained on the order page, within the order confirmation and in our Terms of Use, which customers are required to read and accept before placing an order. As each order is produced to the customer’s individual specifications, it cannot normally be cancelled once production has begun without the associated production costs being covered. Disputing the payment would also be contrary to the Terms of Use accepted when the order was placed. Your order is currently estimated to ship today. Please let us know urgently whether you still wish to receive it. We will do everything reasonably possible to help, although shipping upgrades are not available from every production facility. To be completely clear, we have not lied about the status of the order. The dates provided have always been estimates, and we have shared the latest information.

Hi nen, We’re sorry to hear the delay meant you missed your show. All Shipping and delivery dates are estimates, and we ask customers to let us know before ordering if they are working to a fixed deadline so we can advise appropriately. In this case, the order also had to be paused while artwork errors were corrected, which affected the original schedule. Unfortunately, we were only made aware of the event deadline after the order had already shipped, so we were unable to take any further action at that stage. We hope the printed items arrived safely and can still be used for future events.