MONAT is a privately owned multinational brand specializing in premium, naturally based haircare, skincare, wellness, and beauty products. Founded in October 2014 by the Urdaneta family—co‑chairman Luis Urdaneta and co‑founder & CEO Rayner Urdaneta—the company operates via a social‑selling direct‑sales model, empowering independent Market Partners across the U.S., Canada, UK, Europe, Australia/New Zealand. MONAT’s mission is to help people everywhere enjoy beautiful, healthy, fulfilling lives through exceptional, naturally based products; a fun and rewarding business opportunity; and a culture of family.
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Is MONAT legit?
MONAT (monatglobal.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers truly love how soft, strong, and healthy their hair feels after using the nourishing shampoos and natural oils. Consumers also appreciate the incredibly helpful staff members who take time to expertly guide buyers in finding the right items for their personal grooming needs.
However, some customers also noted that the formulas can sometimes feel a bit drying on certain hair types or leave an unwanted buildup. A few other people additionally felt that the overall cost is quite high and pricey for regular everyday purchases, making it less accessible.
Auto-generated from all reviews of this business. For reference only.
Loving the Black shampoo. Leaves my scalp feeling very clean and fresh.
Reply from MONAT2025-08-05
SUANIA,
We're happy to hear that our black shampoo leaves your scalp feeling very clean and fresh. Thank you for your positive feedback!
Please don’t hesitate to contact us at [email protected] or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Tina,
We're happy to hear our product made your hair soft and manageable. Thank you for your positive feedback!
Please don’t hesitate to contact us at [email protected] or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Julie,
We're happy to hear that your experience was so quick and easy! Thank you for your positive feedback; we appreciate it.
Please don’t hesitate to contact us at [email protected] or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
i love the products! and the free things i got were a huge bonus!
Reply from MONAT2025-08-05
Ashlynn,
We're so happy you love the products and the free gifts! Thanks for sharing your positive experience with our brand.
Please don’t hesitate to contact us at [email protected] or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Lovely products , good service 😊
Seen slight improvement but only been using for a short time 😊 oil and split end product amazing
Reply from MONAT2025-07-31
Thank you so much for your kind words! 😊 We’re thrilled to hear you’re enjoying the products and seeing some improvement already. The oil and split end product are favorites for a reason 💙
I would love it if you didn't charge shipping when I'm adding to my flex ship order!
Reply from MONAT2025-08-05
Melissa Johnson,
Thank you for your feedback. We appreciate you bringing your shipping charge concerns to our attention regarding your flex ship order. VIP Perks Customers in North America have the opportunity to receive free standard shipping on any order type of $100 USD.
Please don’t hesitate to contact us at [email protected] or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Fantastic customer service! Your company sent me the wrong product and before I could even call about it you had sent me an email stating that you recognize that and you were sending me the correct product and allowing me to keep the incorrect product as a gift. That is above and beyond service! As a business owners, we do our best to put the Customer first and I feel that’s what you did with me. I love your products and will continue to purchase from you, especially because of your ease of customer service.
Reply from MONAT2025-07-31
Kelly,
We appreciate your positive feedback! We are happy to hear that you were pleased with the customer service you received. We're glad our team could quickly resolve the product issue and that you'll continue purchasing from us.
My hair has improved in quality and density which I am very thankful for. The only thing is I wish it would also help in increasing the length of the hair as well.
Reply from MONAT2025-08-05
Michelle,
We're happy to hear that our product has improved your hair's quality and density.
Please don’t hesitate to contact us at [email protected] or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Lately I’ve been receiving broken and even used products (hair scrub). Thinking of cancelling. I don’t have time to call every time I receive an order that’s unacceptable quality.
Reply from MONAT2025-07-30
Hi Suzanne, we're so sorry to hear about your recent experiences, this is absolutely not the standard we strive for. We're actively working to improve our packaging and quality control to prevent issues like this in the future.
We understand how valuable your time is, and truly appreciate your patience. While we didn’t see a previous support request, we created a replacement order for your hair scrub today, and you should receive it within the week. We've also included a special apology order with a small gift from us to make up for the inconvenience.
If you ever need any support, feel free to shoot us a quick email at [email protected] . We’re always happy to help.
Love the shampoo and conditioner for thickening hair . Smells lovely and gives my fine hair bounce thickness and vitality . Absolutely love it
Reply from MONAT2025-07-31
Thank you so much for your lovely feedback! We’re thrilled to hear the shampoo and conditioner are giving your fine hair the bounce, thickness, and vitality you love 🌸✨
Hair actually got way thicker after just a few months of applying the hair serum a few times a week. Face lotion & CBD line is really good too.
Reply from MONAT2025-07-31
Darien Cobon,
We're so happy to hear that our hair serum helped with thickening your hair! It's also great to know that you're enjoying our face lotion and CBD line. Thanks for your positive feedback!
It is marketed that there is free returns for 30 days, however beware, you have to pay the postage which is expensive as it goes back to Poland, and then i havent received a reimboursement and it is 16 days ago that it was delivered to Monat! So not such a shiny prospect after all
Reply from MONAT2025-08-12
Hello Clare,
We appreciate your feedback and have validated the refund being processed on July 31,2025. Please feel free to reach out with any further concerns, we are here to assist!
Very cool, it's a great company, great, their products are really effective, thank you for that.
Reply from MONAT2025-07-31
Hilalah,
We're happy to hear that our products are effective for you! It's great to know you had a positive experience with our company. Thank you for your feedback!
Since using the products I’ve noticed that I don’t need to wash my hair as much. They’re such gorgeous products to use and they smell incredible. I’ve seen such a difference already and my hair has started to grow back!
Reply from MONAT2025-07-31
That’s fantastic to hear! 🌟 It’s great that your hair feels healthier and you’re seeing regrowth. Plus, enjoying the amazing scent makes haircare even better! Keep enjoying those gorgeous results! 💖✨
I Like the products but i think they are little bit expensive
Reply from MONAT2025-07-31
We appreciate your honesty! While Monat products might seem a bit pricey initially, their concentrated formulas often mean you need less product per use, which helps them last longer. Many customers find that the quality and results justify the investment. Thanks for sharing your thoughts!
Sobeida,
We're happy to hear that you enjoyed our product and working with our team! Thank you for your positive feedback and support.
Please don’t hesitate to contact us at [email protected] or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
I’ve been using Monat products alongside PRP treatments for my scalp, and wow, what a difference!
At one point, I was experiencing noticeable balding, and now I can genuinely say my hair is looking fuller and healthier. The combination has worked wonders for me. I’m so glad I stayed consistent with it. Highly recommend giving it a try if you're struggling with hair thinning or loss!
Reply from MONAT2025-08-05
Es,
It's wonderful to know your hair looks fuller and healthier. Thank you for sharing your experience and recommending our products.
Please don’t hesitate to contact us at [email protected] or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
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