Monportlaser is an online store dedicated to selling laser engraving machines and accessories. Our founding principle is to ignite and inspire creativity, allowing individuals to transform their innovative ideas into tangible realities. Through our laser engraving machines, many people have discovered new avenues of expression and even created new livelihoods.Our commitment to quality is unwavering, and we continually research and upgrade our products to provide affordable, high-quality laser engraving machines and accessories. Plus, we have over 25 years of US-based technical support, ensuring you get expert help setting up your machine and solving any challenges you may encounter.At Monport, customer feedback is invaluable. It guides our product development, resulting in new series such as the Monport Mopa Gpro Fiber laser engraver and Mopa GA Fiber Laser.
Written by the business, not verified by us.Monport Laser (monportlaser.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being prompt, helpful, and guiding them through technical challenges. People also appreciate the reliable machinery, noting that the laser cutters deliver clean cuts and smooth performance. Users note how technicians go above and beyond to ensure machines operate properly. Some reviewers were not happy with defective products, complex troubleshooting processes, and occasional delays in replacement parts. Consumers experienced distinct difficulties regarding poor packaging, damaged deliveries, or units failing to function out of the box. Others noted that product documentation can sometimes be sparse, requiring additional effort during setup.
Auto-generated from all reviews of this business. For reference only.They always treat me very kindly and answer me quickly, and the best part is that they always resolve my doubts and help me with problems…100% recommended
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Customer service is not worth contacting. I’ve had to send numerous emails to Monport and Amazon to receive a rotary axis tool that was purchased with my GPro 60w fiber laser. Weeks later I finally received it. I had a question about the settings on different materials, and after a three day delay wait, I finally received a responding email that only contained an incomprehensible screenshot of some useless numbers. I have till April 6 to return it,and I just may do it
We’re very sorry for the frustration you’ve experienced with the delays and unclear guidance. This is not the level of support we aim to provide. We’re glad to be in contact with you and are actively working on your case to provide clearer settings and resolve the issue as quickly as possible. Your feedback has been shared with our team to improve both response quality and communication. Thank you for your patience as we work toward a solution. — Monport Support Team
Ordering from Monport was pretty straightforward. The website was easy to use, and I didn’t have any issues placing the order for the 45W laser machine. Shipping was faster than I expected, and everything arrived safely packed with no damage. Overall, the whole process felt smooth and hassle-free. No complaints so far — I’d order from them again.
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Monoport had a difficult time homing in on the precise problem encountered with the Reno 65 Pro, but they stuck to it and finally completely resolved the issue (focusing problem) to my satisfaction.
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
I was having major problems with the product I purchased, service was always quick and very detailed about what they needed to make a fix happen and stepped me through it all the way.
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
When my 55w ONYX-R had a power failure, the support team stepped in to get me a new power supply. I have always had good support from Drin and Ailyn.
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
I had an issue with my CW5200 Chiller with a cracked drain port. Contacted Monport Support and they quickly resolved the issue and a new drain port on the way. I have read a lot of negative reviews about support but that is not the case with me. Very satisfied!
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
I’ve been loving my laser cutter so far! It was ready to use out of the box, so I’ve been playing around and trying to learn its abilities. After two months of use, it suddenly had a loud buzzing / vibration that affected the air intake, but I am so pleased with the customer service that helped me fix the problem. Monport was quick respond, gave me how to videos and detailed solutions to try, and has been kind and helpful along the way. I was able to fix the problem (actually just a minor issue with a loose bolt) myself and I’m glad it didn’t take much time or any new parts. I’m so happy with this investment!
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Support is quicker and more responsive than in the past. It still took a while to resolve since everything had to be taken care of by email. But the end result was satisfactory.
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
They helped me solve problems that I had with my own systems connecting to the laser and we worked it out and they followed up with me consistently to make sure I was getting the necessary information to be successful with this particular model
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
My machine was shipped with a faulty x-axis belt, and upon reaching out to support and sending them a picture they immediately issued me a replacement. They had great communication and promptly solved the issue with no hassle, I received the belt about 8 days later!
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
The support team provided several helpful suggestions, a few video links, and other information to help resolve two issues with my laser machine.
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
UPDATE 03/02/26: (original review available if you want) Review of Monport Corporate Service (Not any particular Product) TL;DR: Fast to respond, but unhelpful for real tech needs. Device arrived DOA (broken laser tube). They sent a replacement tube (just the tube) after 12 days and initially offered a measly $20 for the hours of tech labor I performed to fix their broken machine. BEWARE OF 5 STAR REVIEWS: After sharing this honest review, Monport replied: "The free items promotion is applicable only to five-star reviews. To receive the items... please update your review rating to five stars." Be very wary of their high ratings; they are attempting to "purchase" a 5-star reputation with $15 sheets of acrylic rather than earning it through service. Product arrived with a shattered laser tube. It took 12 calendar days and 20+ emails to receive a replacement. I replaced the CO2 tube and performed a full mirror alignment myself. While responsive and professional, support sent a removal video for the wrong product line and provided zero guidance on disassembling this specific model. I found the info on my own. By repairing this myself, I saved them ~$500 in round-trip shipping, avoided a "refurbished" loss of revenue, and provided 6 hours of free labor on a product that should have been plug-and-play. Despite this, the negotiation was a battle, let alone the fact that there shouldn't be negotiations in the first place (if your goal is high customer service). They started at $20 "Sorry for the inconvenience" offer. I countered with $600 or a specific product bundle (30% of the product price, the high end of typical customer service compensation). They offered $300. I asked for $500, or the bundle (which was ~$400 out of pocket for them, but worth ~$700 to me). They stood firm at $300 — 15% the cost of the product, the bare minimum for normal compensation. I accepted so I could finally close this. Gemini AI Summary of our exchange (done after writing this review): I would give them 2 out 5 stars, based on the email exchange you shared with me. The Good: Fast replies; ultimately sent the part and a $300 partial refund. The Bad: Rigid scripts; wrong instructional videos; insulting $20 initial offer; ignored valid safety questions regarding water in the power supply; attempts to bribe customers for 5-star ratings.
Thank you for your detailed feedback. We’re very sorry your machine arrived damaged and for the challenges you faced during the repair and replacement process. While we’re glad you were ultimately able to get the replacement CO2 tube and a partial refund, we understand that the communication and support you received fell short of expectations. We take concerns about guidance, documentation, and compensation seriously. Your feedback regarding incorrect instructional materials, safety questions, and review incentives has been shared directly with our management and technical teams to help us improve processes and support for future customers. We appreciate the time you took to share your experience and hope we can restore your confidence in our service going forward. — Monport Support Team
System Diagnostic The team helped walk thru how to diagnose issues with my machine and helped located replacement parts for the device even though the parts have been discontinued.
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
I'm very new to lasers and, honestly, computers as a whole. Thr team here made it so easy to resolve the small issue I had that was league's above my skills. They were prompt as all heck too. I genuinely didn't expect the rapid responses! They made it easy peasy! Thanks Monport Team!
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
I recently bought the Monport Reno 65w Pro and had an issue with skipped lines in my engraving. I contacted support through their website and within 24 hrs they had a response and a solution! Great response time and more importantly, they resolved my issue and I'm very pleased with the results!
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Great customer service. I had an issue with my laser and they resolved it quickly. Would purchase again from Monport.
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Response to my problem was prompt considering the time difference. A proper operation and maintenance manual for the laser would be a big help. the quick start manual has better information on LightBurn than it does the laser. We've been using LightBurn for years.
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
I had a great experience with Monport. No matter how big or small the order is, their customer service team always gives 100% effort to help solve any issue. My 6W Diode Nano Laser recently had a problem powering up, which turned out to be my mistake—I had accidentally erased the firmware, causing the issue. At first, I wasn’t aware of the software or how to fix it. However, a Monport engineer reached out to me directly and provided clear, step-by-step instructions to troubleshoot and restore the firmware. Thanks to their guidance, my machine is now working perfectly again. Their customer support is outstanding, and the product quality is excellent as well. I highly recommend Monport for both their reliable machines and their dedicated service.
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Great product so far. Really enjoying it.
We're glad that you liked our machine. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
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