Monport Laser

Excellent Customer Service

Contacted Monport for assistance for the broken X- Axis proximity sensor on my laser. They responded within the hour advising they received my request for assistance and sent my issue to the technical team. The technical team responded within 12 hours with an interim resolution while they shipped out a free replacement. Excellent customer service!

Santa's Laser Engraving & MoreUnited States · 3 reviews · Experienced 2026-04-30 · Posted 2026-05-05

Diagnosed, replacement part sent and received with no issues.

We had to take time to diagnose the issue. Even though it was 24 hour response between us based on being other side of the world, they responded everyday till the problem was identified and promptly began the process to send me a new part.

Quick responses regarding set-up

Worst company and broken products.

After going back-and-forth with this company for almost a month, trying to get the laser tube that I purchased, and I kept being strong along. The laser tube arrives all smashed very poorly, packaged in a flimsy cardboard box. Monport has caused me to lose a quite a bit of revenue because they did not ship the tube in time and then it arrives all smashed. Thinking about taking legal action at this point due to the fact it cost me hundreds of dollars in lost revenue. Think twice about ordering from this company.

Monport did make good on the warranty…

Monport did make good on the warranty as promised. While I was disappointed when the machine was not functionable from the start, They did send me a new laser tube and I was able to get the laser up and running. The support team constantly was there every step of the way.

Seriously reconsider before buying

I’m sharing my experience with the Monport Mega 70W laser engraver so others can make an informed decision—especially small business owners. While the Monport support team was responsive and professional, the reality is that the product itself did not work out of the box and remains completely unusable. Over several hours, I worked directly with their technical team attempting to resolve the issue. This included reinstalling drivers (CH340), adjusting Mac security permissions, testing multiple USB connections, remote troubleshooting via AnyDesk, and reconfiguring LightBurn. Despite all of this, the machine never successfully connected or operated. Before purchasing, I explicitly confirmed Mac compatibility with their pre-sales team—so this outcome is both frustrating and unexpected. The only remaining suggestion involved a complex motherboard-level workaround, which is not reasonable for a customer to perform on a brand-new unit. This purchase was intended for my wife’s small business, and the inability to use the machine has already resulted in lost time and missed income opportunities. To be clear: • The machine has never functioned • This is not user error or a change of mind • The product was effectively dead on arrival I have requested a return and asked Monport to waive restocking and shipping fees given the circumstances. Charging those fees in a situation like this would be difficult to justify. My takeaway: while support tries to help, product reliability and Mac compatibility are serious concerns. I would strongly caution Mac users and small business owners to do very thorough due diligence before purchasing. I hope Monport resolves this fairly.

Wonderful and fast shipping

Wonderful and fast shipping. I ordered the GT 200w MOPA Fiber laser and had a small set up issue however customer service was very fast and responsive.

IkeUnited States · 1 review · Experienced 2026-04-27 · Posted 2026-04-27

Upon receiving my order I have a X-axis…

Upon receiving my order I have a X-axis issue, contacted Monport and they sent out a solution video which was very easy and helpful in resolving the issue. Now I am ready to start the installation and setup process.

Mark Money-PitUnited States · 1 review · Experienced 2026-03-01 · Posted 2026-04-27

Great to work with

Well, I didn't know anything, but the sales team and even the after-market team were and still are very helpful.

Matt C. - LucidUnited States · 5 reviews · Experienced 2026-04-23 · Posted 2026-04-24

Issue resolved, thanks to Monport support

I was having issues with blurry engravings on stainless steel items. I reached out to customer service and after a couple back and forth emails with my settings, they assigned an engineer and they provided me with a few settings adjustments and my issue was resolved. Loving my GM 50w Pro fiber laser!

Mark PendletonUnited States · 1 review · Experienced 2026-04-13 · Posted 2026-04-23

Quick Diagnosis of Problem

The technical representative made a quick diagnosis of the auto focus problem and sent out a replacement.

Reno45 PRO

Reno45 PRO - it's a nice, easy to use laser system. The support is very responsive and helpful. I highly recommend this company.

Best product support I’ve experienced

Best product support I’ve experienced. Staff is quick, helpful and kind. My laser is easy to set up and has made me a lot of money! Great company, would highly recommend.

Laser stopped working

I had a loss of function. After going through my checklist, I reached out to Monport support via email and they walked me through the software and hardware issues, finding the solution. I did have to send pictures and try various steps to find the answer. You do have to be able to explore your machine to fix some things without a technician.

Expensive Electronic Waste with Poor Support

I purchased the Monport 70W Mega The machine is advertised with intelligent auto-focus, built-in camera preview, high precision, and easy compatibility with LightBurn and their own software. Unfortunately, after receiving it, the machine has proven completely unusable. From the very beginning, it fails to work properly. It won't start reliably, has constant connection issues, and the advertised auto-focus and camera features do not function as described. Attempts to use it with official software or LightBurn result in failures, leaving me with what feels like an expensive piece of electronic waste that cannot perform any engraving or cutting tasks. The biggest frustration is the customer support. Because the support team is based in China, I have to wake up in the middle of the night (early morning hours) almost every day to communicate with them. While they do reply, the process is slow and repetitive — they ask for the same information multiple times, suggest basic resets, or remote in, but the core issues remain unresolved after weeks. This has wasted a huge amount of my time and energy. I bought this machine expecting to use it for real projects, but it has been nothing but trouble since day one. I hope Monport can provide a proper solution soon, such as a working replacement or full refund, instead of requiring customers to struggle with ongoing troubleshooting across time zones.

Riyoshi RabbUnited States · 4 reviews · Experienced 2026-04-06 · Posted 2026-04-08

Issues, Support and Solutions

I have been having issues with getting my laser back up and running after a mishap over the winter. Throughout the issue from the time I ordered the replacement part and installed it, the service has been phenomenal and they have been so patient with me getting adjusted to the learning curve for this laser cutter. I really appreciate all they have done.

Very quick responses and very helpful…

Very quick responses and very helpful support from the team. I’m glad I purchased a monport.

Alfredo TorresUnited States · 1 review · Experienced 2026-04-03 · Posted 2026-04-04

will strong recomend this unit is aswome

Good afternoon i will say thank you for your support and help to connect this laser happy to star this new experience is my second laser and I very Happy

Monport has been super helpful with the…

Monport has been super helpful with the setup and installation process. They made it an easy step-by-step process that was smooth and efficient. They explained everything including the software installation!!!

Andrew ZappaUnited States · 1 review · Experienced 2026-03-18 · Posted 2026-03-26

Great overall experience

Great overall experience. Ailyn was very helpful and got back to me quickly, which was very much appreciated. His feedback helped me be confident in my purchase.