Monportlaser is an online store dedicated to selling laser engraving machines and accessories. Our founding principle is to ignite and inspire creativity, allowing individuals to transform their innovative ideas into tangible realities. Through our laser engraving machines, many people have discovered new avenues of expression and even created new livelihoods.Our commitment to quality is unwavering, and we continually research and upgrade our products to provide affordable, high-quality laser engraving machines and accessories. Plus, we have over 25 years of US-based technical support, ensuring you get expert help setting up your machine and solving any challenges you may encounter.At Monport, customer feedback is invaluable. It guides our product development, resulting in new series such as the Monport Mopa Gpro Fiber laser engraver and Mopa GA Fiber Laser.
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Is Monport Laser legit?
Monport Laser (monportlaser.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being prompt, helpful, and guiding them through technical challenges. People also appreciate the reliable machinery, noting that the laser cutters deliver clean cuts and smooth performance. Users note how technicians go above and beyond to ensure machines operate properly.
Some reviewers were not happy with defective products, complex troubleshooting processes, and occasional delays in replacement parts. Consumers experienced distinct difficulties regarding poor packaging, damaged deliveries, or units failing to function out of the box. Others noted that product documentation can sometimes be sparse, requiring additional effort during setup.
Auto-generated from all reviews of this business. For reference only.
I was expecting a bit of a learning curve, but the Design Hub software is actually pretty user-friendly. Importing SVG files, setting different layers, and using the built-in camera all felt intuitive after a little practice.
There's still more for me to learn, but I've already completed several projects without running into any major issues. It's been a solid experience so far.
Reply from Monport Laser2026-07-21
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
I don't have much experience with laser engraving, but I was able to start making projects the same day I received the machine. The touchscreen is simple, the camera makes positioning designs much easier, and the software didn't take long to figure out. Importing files and setting up engraving and cutting layers was pretty straightforward.
Overall, it's been a smooth learning experience.
Reply from Monport Laser2026-07-17
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
Horrendous
Turned up faulty
Requested
Pics
Sent them
Said they had to be in one file as takes to long to open 4 pics(I’m not kidding)
Spent an hour working out how to do it as I have never used Google drive
Did it
No reply
Spent over 100 hours getting my workspace ready spent thousands and am left with broken laser
Heartbreaking tbh
Stay well clear they don’t care
Be seeking a full refund
It was checked almost a year ago
It’s clearly a return
Reply from Monport Laser2026-07-17
Hello, may wehave your order number so we can follow up on it. Thank you!Looking forward to your reply. Or you can also reply to us by this email address:[email protected]
This is my first CO2 laser, and the setup was much easier than I expected. One thing that surprised me was the cutting power. I tested the included 3mm plywood and it cut cleanly at around 30% power in a single pass, so there's really no need to run it anywhere close to full power for thinner materials.
After a few test runs, I got the settings dialed in and it's been working great.
Reply from Monport Laser2026-07-16
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
The Monport 90w laser is an excellent choice for those seeking a high-quality and user-friendly machine. It boasts a robust construction that belies its affordable price point. This laser cutter offers exceptional value, providing a premium experience at a fraction of the cost of comparable models. Its intuitive design ensures ease of operation for users of all skill levels. Investing in this laser promises a reliable and efficient solution for your creative and professional needs.
Reply from Monport Laser2026-07-11
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
I had a great experience with Monport customer support. After discovering that the lid hinges on my laser had cracked, I contacted their support team and received a prompt response. They quickly approved a replacement set of hinges, confirmed my shipping information, and kept me informed throughout the process. The machine has performed well overall, and it's reassuring to know that their customer service is responsive and easy to work with when an issue comes up. Thanks to Ailyn and the Monport team for the excellent support!
Reply from Monport Laser2026-07-11
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
We were having trouble with our new 6w handheld laser not working. With Monport support & multiple attempts to correct the issues we could not get the unit to work properly. Monport has replaced the unit with a new one. The staff was responsive to emails and courteous throughout the process.
Reply from Monport Laser2026-07-11
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
I had issue and they responded right away and took care of the problem with no hassle. Quickly shipped replacement parts. Very good customer service.
Reply from Monport Laser2026-07-04
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
The after-sales customer service is top notch, they replied with in the hour with any questions and concerns, initially I had questions over the website and more specific questions regarding stuff that was not standard/found on the product descriptions like future replacement parts when out of the warranty period and they got the answers back to me in no time hence why I made the purchase with Monport at the end of the day. I now have confidence knowing in the future if I need to perform any maintenance, I will be able to source parts.
Reply from Monport Laser2026-06-30
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
I own the Monport 130w industrial machine...
from day 1 it has been a workhorse in our business.
we cut acrylic and basswood using a 3" lens.
the thickest acrylic we cut is 15mm, and basswood the thickest is 8mm, but we have cut 3/4 pine on one ocassion with no problems..
The machine is very well built, the 130w tube cuts thru our materials with ease and usually runs under 16ma for most jobs.... Keep the mirrors clean and replace every 6 months with normal use, We also did updated our laser with the Yongli Red dot laser tube attachment and removed the red dot from the laser tube to allow more freedom of lens change....
I recommend if you are in the market for a large laser
and have the room for one, get the 150W, you will not regret the extra power to cut thru material at faster speeds...
Kudos to Monport for these well built machines, they usually have discounts and are happy answer any questions. we have had to order some replacement parts and the customer service is very timely and eager to help their customers...
Excellent products at a good price...
Chuck
Reply from Monport Laser2026-06-30
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
Last week I received my Reno 65W pro vision. I set everything up right away and when I started my first project I noticed everything was backwards. I looked at all of my settings, checked my mirrors, still everything was backwards. After wasting days on this I finally reached out to Monport Support, they answered right away and said they would look into it. They were very quick they got back to me a few hours later with some suggestions. The very next day I tried doing a test array and it worked. I let them know with some screen shots and they sent me a Thank You! 5 stars to the support team!
Reply from Monport Laser2026-06-30
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
Bought a Monport Laser Engraver 2nd hand and it was missing a part. The customer and tech support effectively assisted me and got me the info needed to order the part. What I thought was going to be a tooth pulling experience turned out to be great!
Reply from Monport Laser2026-06-25
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
Prompt response to my questions and issues I was having. Sent the information I needed to get my system up and running.
Reply from Monport Laser2026-06-24
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
They got me headed in the right direction to get things squared away quickly without issues.
Reply from Monport Laser2026-06-23
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
I truly appreciate your excellent communication and deep understanding of my situation with my Monport laser. It is reassuring to have a support team that keeps me updated every step of the way. I am especially grateful that you continue to provide thorough support and answer questions for a machine that is no longer in production. Thank you for your continued dedication.
Reply from Monport Laser2026-06-19
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
Fast reply with my issue/question. MONPORT got back to me right away solved my problem and followed up to make sure all was ok. Great service and follow up. 👍🏼
Reply from Monport Laser2026-06-18
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
Customer service has been great. The attention from Aylin customer service support was very helpful and attentive. Makes this investment feels the real support of the brand .
Customer service has been great on our experience. They responded quickly and efficiently. They also walked me through the process with assertive solutions.
Reply from Monport Laser2026-06-16
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
Thank you for your help I much appreciate it I know you got a lot of things going on but took the time to get it figured out again thank you
Reply from Monport Laser2026-06-13
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving!
— Monport Support Team
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