Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Written by the business, not verified by us.Moon Magic (moonmagic.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process. Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
Auto-generated from all reviews of this business. For reference only.Quality is terrible. Customer service is somehow even worse. Don’t waste your money.
Hello Samantha, Thank you for taking the time to leave us a review. We’re really sorry to hear about your experience. It’s not what we want for any customer. Our support team is already in touch with you and working to make this right. Thank you for giving us the chance to resolve it. Kind regards, Moon Magic
Purchased my mum a number of items as she loved Moon Magic and had bought pieces from there herself. Only worn a handful of times for special occasions and one of the larger stones fell out. We contacted Moon Magic to see if there was any way we could get a replacement stone, but they said it was out of warranty and offered a 20% discount code. Considering there is always a discount on their site the code isn’t worth much, and only lasts for 3 months. Would urge others to not use the site. Customer service was poor and items are not the standard they claim to be. Rubbish
Hello Gemma, Thank you for taking the time to share your experience. We’re truly sorry to hear about what happened with your mum’s jewelry. While our warranty guidelines are in place to keep things fair and consistent, we absolutely understand how frustrating this situation must have been. Your feedback is important to us, and we regret that you felt let down by both the product and our service. Our Customer Support team reached out to see how we can resolve this. We genuinely want to make this right where possible and appreciate the chance to do so. Kind regards, Moon Magic
I’ve been waiting almost 3 months for my order. It got held up In Customs, in Chicago, almost 2 months ago. Supposedly it had to get sent back and resent. Well that was only supposed to take 2-4 weeks. And here I am. Still waiting, I was offered a 20% refund and accepted. And now a full refund. I’m willing to wait a bit longer. But ultimately, I don’t believe I will ever get this order. It’s too bad. But is what it is.
Hello Chris, Thank you for taking the time to share your experience. We’re truly sorry for the delay and understand how frustrating this situation has been. Unfortunately, the shipment was held at customs for an extended period and then returned, which caused delays well beyond the expected timeframe and outside of our control. Throughout this process, we’ve stayed in touch with you, processed a discount to acknowledge the inconvenience, and offered a full refund should you prefer not to wait any longer. We completely understand your concerns and want to reassure you that we’re here to resolve this in the way that feels best for you. Please don’t hesitate to reach out to us directly so we can assist you further - your satisfaction is important to us, and we genuinely appreciate your patience. Kind regards, Moon Magic
Expection does not match reality. I name of natural, raw design they will sell you broken uneven stones
Hello there, Thank you for sharing your feedback. We’re sorry to hear this and would really like the opportunity to look into it further. As we’re unable to identify orders from reviews alone, please feel free to reach out to us directly with your order number and photos, and we’d be more than happy to review this with you. Kind regards, Moon Magic
I bought a ring from them last year that was supposed to be gold plated and durable, but within 3 days of proposing to my fiancé this week, it’s already degrading and rubbing glitter all over her finger just from regular day to day use. I no longer have the order number as I ordered it last year.
Hello Theo, Thank you for sharing your experience, and we’re sorry to hear about this. To look into this properly, we’ll need to locate your order. Please reach out to us at [email protected] with your order number, and our customer care team will be happy to review the issue and assist further. Kind regards, Moon Magic
The worst company I have ever been contacting with. I was waiting for a ring for 20 days, after what it was still unfulfilled. I asked for cancellation and I needed to wait two days more to get this cancellation. And now I needed to wait to the refund. No ring, a lot of wasting time, no sorry from their side, no explanation-nothing. The worst experience!
Hello Nastya, We’re very sorry to hear about your experience and truly regret the frustration this caused. We would really like the opportunity to look into this matter further and see how we can help. Unfortunately, we’re unable to locate or review order details without an order number. Please reach out to our customer support team directly with your order number, and we’ll be happy to investigate and assist you as quickly as possible. Thank you for bringing this to our attention, we appreciate the chance to improve. Kind regards, Moon Magic
I placed an order with Moon Magic on December 3rd, 2025. I was told delivery would take 8–16 business days, meaning I should have received it no later than December 26. On December 26, the tracking was updated to “Delivered to local carrier (Emile)” and then everything stopped. I contacted Emile directly multiple times. They answered me within hours and confirmed in writing that they never received the parcel. There was no scan, no physical package, and no handoff. Moon Magic, however, refused to acknowledge this. For over two weeks, I contacted Moon Magic through: - live chat - emails - multiple support agents (Sasha, Inna, Jelena, etc.) Every single time I got the exact same copy-paste response: “Your case has been forwarded to the team” “We are waiting for shipping” “You will be contacted soon” " We have contacted the shipping company but they have not answered, you will be contacted soon" Soon Magic. Soon seems to be their favorite word and all they are able to say. Package is lost in transit for 15 days, the "local carrier" confirmed it, I sent them the screenshots like the carrier told me to do, they refuse to give me a refund and just keep saying the same thing over and over again. This was a chrismas gift. Lets just say my girl had a shitty gift. Still waiting on “soon” but it never happened. They never provided a tracking update, never gave a timeline, never showed proof of shipment, never contacted the carrier in real time, and never took responsibility. Meanwhile, the carrier (Emile) replied to me within 1–2 hours every time, proving Moon Magic was simply not doing their job and were lying to me just to keep my money. After 15 days of no movement, Moon Magic still refused to issue a refund and continued sending scripted replies instead of solving the problem. At that point, the package was clearly lost, and Moon Magic still refused to refund me, forcing me to file a chargeback with my bank. This is not a shipping delay. This is zero accountability. If your order goes missing, you will be trapped in an infinite loop of copy-paste responses instead of receiving help. One of the worst online experiences I've had in the last 10 years and consider this: I order more then 3000 packages each year. Avoid this company at all cost.
Hello Gabriel, Thank you for taking the time to share your experience, and we are truly sorry for the frustration and disappointment this situation caused, especially since the order was intended as a Christmas gift. We completely understand how upsetting this has been. We want to clarify that your case was not ignored. From the moment the tracking stopped updating, our team was actively following up with our shipping partner to investigate what happened. The status showing “delivered to local carrier” without a confirmed handoff is understandably frustrating. While we must rely on confirmation from our shipping partners and last-mile carriers to proceed with certain resolutions, we recognize that this process took far longer than it should have and caused unnecessary stress. Because this item was made to order, our initial priority was to urgently locate the original package rather than immediately restart the production process. However, it’s clear that the lack of clear updates and timelines did not meet our service standards, and we take full responsibility for that shortcoming. If a shipment cannot be located, we do not leave our customers without a solution. We always move forward with an appropriate resolution, including a replacement or refund, along with compensation for the delay. We genuinely regret that this experience fell short of what we aim to provide and appreciate your feedback. Thank you again for sharing your experience, and we’re truly sorry for the inconvenience this caused. Kind regards, Moon Magic
I’m very disappointed with the quality of Moon Magic jewelry. I first purchased the Flow Ring in gold vermeil. After wearing it for only two months, the gold plating started to fade noticeably. I want to clarify that I took very good care of the ring: I never wore it in the shower, during house cleaning, and I don’t use hand creams. I contacted customer service and, after sending photos, they offered a replacement or another model. I chose the Grace Ring, but after just one month of wear, one of the stones already fell out. It’s a real shame because the designs are beautiful, but unfortunately the quality is extremely poor. Based on my experience, I would not recommend purchasing from this brand.
Hello Sofia, Thank you for sharing your experience, and we’re truly sorry to hear about the issues you’ve encountered. This is certainly not the experience we want for our customers. We can see that you’re already in contact with our customer support team, and we want to reassure you that we’ll be happy to fully review your case and work toward a fair resolution. Your feedback has been noted, and we appreciate you giving us the opportunity to make this right. Thank you for your patience, and please rest assured that our team is here to help. Kind regards, Moon Magic
Placed my order on the 1st of December and still haven’t received my product. I was hoping it would be delivered for Christmas as the delivery time was up to 18 days. It’s now the 7th of January and still haven’t received my product. On the first email I received I was told my address was invalid even though it was correct on the shipping information when I placed the order, which I checked following the email. I replied to this email confirming my address again but stating that it was 100% correct on my shipping details. On the second email, I was then asked again to double check if I was missing any details about my address on my the email I sent to them, to which I once again expressed my address was correct on the shipping information from when I placed the order. Since replying to their second email which was on the 31st of December, I’ve had 0 contact from Moon Magic surrounding any details about my order which was placed 37 days ago. I have since sent a follow up email requesting information and once again expressing my disappointment on the 3rd of January and have still had nothing back. At this point I wish I hadn’t purchased the ring.
Hello Stan, Thank you for your feedback, and we’re very sorry for the frustration and delay you experienced. Unfortunately, your order was held because the delivery address could not be validated by our international shipping partner, which prevented us from generating a shipping label and dispatching the parcel. This can occasionally happen with addresses that aren’t fully recognized across global carrier systems, even though they may work for local deliveries. We sincerely apologize for the disappointment this caused, particularly around the holiday period. Our team has since reached out to explain the situation and to help resolve it as quickly as possible. Kind regards, Moon Magic
Jewellery is good. However still waiting for an appropriate outcome three weeks after reporting that all the boxes were damaged and unable to house the actual jewellery due to the extent of this damage, I have had to buy my own boxes, yet to receive any resolution for this! For the amount of money paid this isn't acceptable.
Hello Collette, Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the jewelry itself, but we’re truly sorry for the frustration caused by the condition of the boxes. Our team has already reached out directly to offer compensation for the damaged boxes. Your feedback is important to us and has been shared with our team so we can improve our packaging and handling moving forward. Please accept our sincere apologies for the inconvenience caused, and thank you again for bringing this to our attention. Kind regards, Moon Magic
Ordered on the 29th November. Took forever to get any tracking details! My package sat in Sydney for a few days. Contacted MoonMagic were I was replied with an automated robot response. Game picked stones, whatever I don’t believe it! Be better at logistics when you ask for people’s money!!! I hate the mailing service company you have chosen! Cheap sure!!! Bad communication, bad tracking updates! Some of the people who deliver your packages from YunExpress just throw your packages on the front lawn with no care! If I don’t like the product after waiting this long I will be very upset and obviously ask for a refund and never order again! My package is currently been sitting somewhere in Melbourne since the January 2nd. What is taking so long!!! Give me my order!!!
Hello Iggy, Thank you for sharing your experience and for reaching out regarding your tracking update. Please accept our sincere apologies for the delayed response and the frustration this caused. This is our busiest time of the year, and due to the high volume of inquiries, we use automated updates for shipping-related questions so customers can receive information as quickly as possible. We understand how concerning it can be to see limited tracking movement, especially during peak holiday periods. Shipping delays can unfortunately occur due to carrier backlogs, transit hubs, and local delivery schedules. That said, we completely understand how this impacted your experience. We can see that your order has arrived in the meantime, and we truly hope the pieces met your expectations. We appreciate your patience and honest feedback, and we’re very sorry for the inconvenience caused. If you need any further assistance, our team is always here to help. Kind regards, Moon Magic
I ordered a product from this vendor on December 11th as a Christmas gift. At the time of purchase, the website appeared professional and trustworthy. However, when making selections for the product, there was no clear indication that it was a “custom” item. The biggest issue is the lack of transparency around shipping and delivery expectations. The item shipped from India via China, which was never disclosed upfront. Today is December 31st, and the product is still in transit. There is no clear timeline provided by the company, and I cannot return the item or get a refund. I spent over $200 and have nothing to show for it yet. While I understand delays can happen, the website should clearly communicate if an item is custom, where it ships from, and realistic delivery timelines—especially during the holiday season. I hope the company improves its communication and sets accurate expectations for customers.
Hello Ryan, Thank you for taking the time to share your experience and we appreciate the opportunity to clarify. Our pieces are made to order, which means they are individually handcrafted before being shipped. The estimated handcrafting and delivery timeframe of 8–18 working days is clearly communicated on each product page just above the Add to Cart button, as well as in the order confirmation email sent immediately after purchase. After reviewing the tracking for this order, we can confirm that the package has already reached Canada and is currently with the local carrier. Based on this, we fully expect it to be delivered within our stated standard timeframe. Regarding returns, you are absolutely welcome to return the piece once it arrives for a full refund, should you decide it’s no longer needed. We take transparency and customer trust very seriously. Your feedback is sincerely appreciated, and we hope this clarification helps. Kind regards, Moon Magic
Item took 2x as long to arrive as stated. It is clearly a cheap Chinese product that looks horrendous. I bought it to give to my girlfriend for Christmas. Wasn't delivered in time for Christmas. It arrived today is terrible quality. I am ashamed to gift this to her.
Hello James, Thank you for sharing your feedback. We’re genuinely sorry to hear about your disappointment. We’d like to clarify a few points for transparency. Our jewelry is handcrafted in Jaipur, India, widely known as the gemstone capital of the world, where skilled artisans create each piece by hand. To keep international shipping affordable for our customers, we work with YunExpress, which means packages typically travel from India via Hong Kong as a transit hub before being handed to the local carrier for final delivery. Additionally, most of our pieces are made to order, with an estimated delivery time of 8–18 working days. This timeframe is clearly stated on our website, on each product page just above the Add to Cart button, and again in the order confirmation email. We take quality very seriously and are proud to have thousands of happy customers worldwide who value the craftsmanship and care that goes into our jewelry. That said, if something doesn’t meet expectations, we absolutely want the opportunity to review it. Unfortunately, no order number was included in this review, so we’re unable to look into the specifics here. We kindly ask you to reach out to our customer support team at [email protected] with your order number and photos of the item received, and our team will be more than happy to assist and investigate further. We truly appreciate feedback, it helps us improve, and we hope we can resolve this for you. Kind regards, Moon Magic
One month still no sign of my product. No communication, wait time horrible. Terrible logistics! Probably send back the product if it’s not great quality and never order again! Should have just supported independent jewellers on Etsy! I have already spoken to someone waiting some sort of response after some delay. Tracking states my purchase is still in Sydney since the 24th of December!!! Terrible Terrible Terrible!
Hello Iggy, Thank you for taking the time to leave us a review. Please accept our apologies for the delayed response, however, we can see that you have already been in contact with our customer support team and we sent you an update regarding your order. Kindly check your junk/spam/promotions folder as the response might have ended up there. We sincerely apologize that the delivery is taking a little longer than expected. Your order has arrived to Australia and should be delivered to you shortly. Thank you again for your patience while we deliver your jewelry. Please don’t hesitate to reach out if you have any further questions. Kind regards, Moon Magic
They have great products (at least to that what my wife is saying), but in case of natural stones it appearance might differ from the one shown on the website (not in a bad way, just differently - one should prepared to it). You need patience if located in Europe, it could take around 2 to 3 weeks to arrive. The support is great, responsive, very patient and providing usable solutions. The whole process is not well prepared for the exchange of products (i.e. in case of wrong ring size), there are no return labels, it costs time and a significant amount of money. International refund is only possible as gift cards. Fortunately, it works at least and the support does its best.
Hello Johann, Thank you so much for taking the time to share such thoughtful feedback, we truly appreciate it. We’re glad to hear your wife is enjoying the pieces and that you had a positive experience with our support team. As you mentioned, our stones are genuine and natural, so each one is unique and may vary slightly in appearance, which is part of what makes each piece special. All of our handmade pieces are crafted to order, which is why delivery typically takes 8–18 working days. Regarding exchanges, direct exchanges aren’t available for international orders. However, we’re always happy to help by processing a return and issuing a gift card, which can be used to place a new order. Thank you again for your honest review and for choosing us, it means a lot. Kind regards, Moon Magic
I would love to leave a review but unfortunately the jewelry my boyfriend purchased in November, still has yet to be delivered :(
Hello Shanna, Thank you for taking the time to leave us a review. We’re sorry to hear this and would be happy to help. Please contact us at [email protected] so we can look into it for you. There’s no order number included here, so we’re unable to check the status just yet. Kind regards, Moon Magic
Buyers beware of moon magic. This company does a good job of marketing its products through social media and online channels. However the quality of their jewellery does not match up to UK high street options. After paying approx £150 for a moon ring and earings, I was disappointed to discover the jewellery arrived, very slowly from China in poor packaging. Given the price of each item I was expecting better quality from the ring and earings. They seem to be cheaply made and this is in keeping with the very basic card board boxes the jewellery piece's were mounted in. After trying to return the items, my request was rejected as the company has claimed sales items cannot be returned. I would avoid this company at all costs. I see others have also expierenced misleading info on order returns, and alot of comments on poor quality. I have disputed the charge with AMX. Interestingly the company claims all Jewellery is made in India, but ships via Hong Kong. Seems bizarre to ship east to Hong Kong and then west to the UK.
Hello Ben, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. We do want to clarify a few points for transparency. Moon Magic has many happy customers around the world, and we take great pride in the quality and craftsmanship of our jewelry. All of our pieces are handcrafted in Jaipur, India, known as the gemstone capital of the world, not China. To keep international shipping affordable, we work with YunExpress, which means parcels transit through Hong Kong before being handed to the local carrier. Regarding returns, sale items are excluded from exchanges and returns, and this policy is clearly stated on our website, on the returns policy page, and on the product page above the “Add to Cart” button. We understand this can be disappointing, but we aim to be as upfront as possible before purchase. We appreciate all feedback and are always looking for ways to improve. If there’s anything further we can clarify, our support team is always happy to help. Kind regards, Moon Magic
Good experienence Fast reply, patient customers service by emails. Their automated Chat is useless and try to sell you more instead of helping.
Hello Dave, Thank you for sharing your feedback. We’re sorry to hear that this has been frustrating. After reviewing your case, we can confirm that our customer service team replied to your email the day after you contacted us. Your order was placed on hold as a priority while we awaited the updated ring size needed to proceed with your request. We haven’t yet received that information, which is why the order remains unfulfilled at this time. We’ve also shared our previous response again and kindly suggest checking your spam or junk folder, as emails can occasionally be filtered there. Once we hear back from you with the needed details, we’ll be happy to move forward right away and resolve this for you. We appreciate you bringing this to our attention and look forward to assisting you further. Kind regards, Moon Magic
Update 1/04/2026: still no product. Month and a half later still no product. They have a process and delivery date of 12-18 business days and 20 business days later with no items. This is a joke.
Hello Josh, Thank you for your feedback. We’re truly sorry for the delay and understand how frustrating this has been. Your order was made to order and shipped within our stated timeframe, but it has been temporarily delayed due to a customs inspection, which is unfortunately outside of our control. As an apology for the inconvenience, we’ve refunded the shipping cost and provided a complimentary code. Our team is actively monitoring the shipment, and we’re confident it will be delivered soon. Thank you for your patience and understanding. Kind regards, Moon Magic
I ordered a necklace for my daughter-in-law for Christmas on 14 November which was 5 weeks ago and still hasn't been delivered. How long do you have to wait! I will now have to buy her something else and go about getting a refund.
Hello Julie, Thank you for taking the time to leave us a review. We understand how disappointing this must be. We can see that you’re already in contact with our customer support team, and they’re actively working to make this right for you. Thank you for your patience, and we truly appreciate you giving us the opportunity to resolve this. Kind regards, Moon Magic
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