Waggle constantly monitors the temperature & humidity in your vehicle and alerts you via text/email in realtime, so that you never have to worry about your pet's wellbeing.
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Is My Waggle legit?
My Waggle (mywaggle.com) has a 3.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 40% give 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, User experience, Customer service. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention how simple the pet monitoring devices are to install, offering wonderful peace of mind while traveling with animals in vehicles. Many individuals love that these systems provide reliable temperature tracking and immediate alerts, ensuring their beloved pets stay safe and comfortable on every trip.
Some reviewers were not happy with sudden connection failures, software bugs, and frustrating stability issues affecting the mobile application performance. A number of users also reported difficulties reaching customer support teams or getting timely responses when trying to resolve unexpected technical problems.
Auto-generated from all reviews of this business. For reference only.
I had significant difficulty getting the monitor to connect, even after warranty replacement. Now, it is working great. The customer service reps were very helpful and prompt in addressing/escalating issues. Best contact is by email, so it might take 24 hours to get a first response. Overall, I'm happy with the product and service, just wish the process had been smoother and problem-free.
Reply from My Waggle2025-09-22
Hi Andrea Powell,
We’re glad your monitor is now working well and that our team could assist you promptly. We appreciate your patience and feedback, and we’ll keep working to make setup smoother in the future.
Kindest regards,
The Waggle Team
I have had the Waggle Pet Monitor for many years. We are part time RV'ers with 2 pups. I never regret the purchase. I have found that it's mostly accurate with the temperature. It may be off by a degree or two but it's right in the ball park. I will always worry about my fur babies unless they are with us but Waggle gives me a few hours of piece of mind when we go out without them.
Reply from My Waggle2025-09-18
Hi Kim B,
We’re so glad Waggle has been giving you peace of mind for your pups during RV trips! Thank you for trusting us all these years - your feedback means a lot to our team.
Kindest regards,
The Waggle Team
We recently purchased a Waggle camera and it is a great device, suits our needs perfectly. It was easy to set up, simple to use and the app is seamless. The prices for the camera and the subscription service are very reasonable compared to other options we explored. I needed to contact customer service after erroneouslu setting up 2 user ids and they responded quickly, communicated clearly and were very kind. I highly recommend Waggle and it's products
Reply from My Waggle2025-09-18
Hi Mrs. Fricke,
We’re thrilled to hear the camera fits your needs and that setup was smooth! Glad our support team could assist quickly too. Thanks for recommending Waggle - we truly appreciate your trust.
Kindest regards,
The Waggle Team
So far the temperature monitor is working while camping. I just bought the waggle 4g camera but I haven’t set it up yet. I wish the camera plan was 1/2 a year, we don’t camp for a full year.
Reply from My Waggle2025-09-10
Hi Susan Repp,
We’re glad to hear your monitor is working well on your camping trip! Hope you set up our 4G Camera soon and share your feedback.
Kindest regards,
The Waggle Team
Purchased waggle but can't even use it… but then they sent me another one
Update: The company has reached out to me and offered to send me a new one. I appreciated it, and they won me back. I am updating it to 4 stars as my initial interaction with customer service deducts a star. Josh followed up to make sure I was taken care of.
Purchased waggle but can't even use it because I never received it. Lasership, being lasership, claimed to have delivered my package, but I never received it. They've delivered my package to wrong places and they never show any proof of delivery. At least, FedEx or UPS would show a photo of where they dropped it off for proof.
Looking at some of these other reviews, it looks like Waggle stops helping after shipment/they got their money. For all of the online ordering I've done, Waggle has been the only company that I have not received my item/service or at least attempted to help me out. I wouldn't have mind reordering and paying again, but they just replied back, "Sorry, courier said they delivered it, we can't do anything about it" makes me feel like they didn't even try to help. No accountability by courier service and company.
Comparing it to an experience I had where Fabletics used lasership and I never received my order. They reshipped another shipment and used UPS and I received my items just fine. With over 1 million packages stolen a day, you would think a company would insure it's package to make sure it gets to it's customer. But, that just goes to show you what type of company Waggle is.
Reply from My Waggle2025-09-09
Hi Martin Ella,
Thank you for updating your review and giving us another chance. We’re glad Josh and our team could make things right and ensure you were taken care of. Your trust means a lot to us!
Kindest regards,
The Waggle Team
Waggle customer service is great I have always had response by next day and they always are helpful and answer questions and solve any problems I think the pet monitor is great keeps my husky safe Jackie
Reply from My Waggle2025-08-13
Hi Jackie Dickinson,
Thank you for your kind words! We’re so glad to hear our team has been able to help promptly and that your Waggle Pet Monitor is keeping your husky safe. Your trust means a lot to us!
Kindest regards,
The Waggle Team
I have only had this monitor for about 3 months. I have had to reach out to customer service at least 4 times. Today the monitor is not working because it has a 'low network' and customer service is not answering even though it states that they are there for another 3 hours. I have left voice messages, used their AI message and nothing. Complete waste of money since I got this for the sole purpose of using it on this trip and I can't even use it.
Reply from My Waggle2025-08-13
Hi Andrea Seymour,
We’re sorry for the network issue and trouble reaching our team. We understand how important it was for your trip and are reviewing your case urgently. Our support team will contact you shortly to get this resolved.
Kindest regards,
The Waggle Team
I have been trying to get a working pet monitor for 2 months. I am paying a subscription that is useless because the monitor isn’t accurate on the temperature and the GPS is stuck in the same place since January of 2025, it is now August of 2025. They have given me the run around, which has not solved the problems. Don’t waste your money.
Reply from My Waggle2025-08-08
Hi Diane Shambley,
We’re truly sorry to hear about your experience with your Waggle Pet Monitor and the issues you’ve faced over the past two months. A replacement is ready, but we’re still waiting for your shipping address confirmation to send it. Please reply to our email or contact [email protected] so we can ship it immediately.
Kindest regards,
The Waggle Team
The device does report temperature and humidity, but only on the hour, and there's no way to get an update between standard reporting times.
Customer service is hideous. I've called 10 times today, and every time the message says no one is available to take my call. Then someone attempted to call me back, but the phone number came through as possible spam, so my Verizon service blocked it. I called back within 2 minutes of receiving a voice mail, but still got the message that nobody was available to take my call. Email messages and boilerplate and don't address the issue I was asking about. The FAQ says to go to Profile on the app and select My Plan to change or cancel the monthly subscription, but there's no My Plan tab in Profile or anywhere else on the app.
I am concerned that this is all a scam.
Reply from My Waggle2025-08-13
Hi,
We’re sorry for the trouble you’ve had with both the device updates and reaching our support team. We’re reviewing your case urgently and will contact you from a verified number to avoid call blocking. We’ll also assist you directly with your subscription concerns.
Kindest regards,
The Waggle Team
I would give 0 stars if I could. Absolutely awful service. My monitor was 14 months old and it no longer reports to my phone. I tried to speak to customer service and they are terrible. They said its not reporting you should buy a new monitor. Are you insane. I paid 400 dollars for a monitor and at barely a year old I have to buy another one. Absolutely not. Then they say okay we will send you a new one and when I get it its not even the same model its the old cheap lite model. Seriously do not recommend unless you like to throw away money. Mediocre monitor and terrible customer service
Reply from My Waggle2025-08-13
Hi Emily Pearcey,
We’re sorry for the disappointment with our customer support,and the model received. This is not the experience we want for our customers. Our team is reviewing your case to ensure you get the correct model and a working device promptly. Our support team will contact you shortly to get this resolved.
Kindest regards,
The Waggle Team
I have had the same experience as other people have had with Customer Service
My pet passed away and I did not need the camera or the temperature control and have reached out several times and I have not heard anything except an automated email every time you call the telephone number for Customer Service. No one is available. I’ll leave a message and no one calls me back.
Reply from My Waggle2025-08-13
Hi Belinda Chandler,
We’re truly sorry for your loss and for the difficulty you’ve had reaching our team. We’re reviewing your case urgently and will contact you directly to assist with closing your account and resolving this ASAP.
Kindest regards,
The Waggle Team
The wireless transmitter is low quality on the RV model, too many other options exist with either mainstream camera companies you already do business with like Google, nest, Amazon etc or specific RV companies like Tadi Brothers. You can have great Bluetooth and cellular coverage for dozens of devices and the waggle camera will still freeze up.
Reply from My Waggle2025-08-13
Hi,
Our team is investigating this to improve performance and ensure a stable connection. We’ll be reaching out to help troubleshoot and find the best resolution for you.
Kindest regards,
The Waggle Team
When I bought this last year they were quick to help me out. Now no one ever answers the phone. You have to leave your name and number and they MAY get back to you in three hours if you’re lucky. Who has that much time to waste waiting for them to call back! Then the guy could not wait to get off the phone and was no help at all
If I could give zero stars, I would it has been nothing but a pain in the butt since I started a plan with waggle. The idea is great, but the customer service is the worst ever. They double charged me and apparently they believe I have two devices.
I had trouble with one device and it was sent back, but apparently they don’t have a record of it because they’re charging me for two. I’m sure all of their customer service is outsourced. You never get to speak with anybody you have to wait and hopefully somebody gets back to you and they don’t know what’s going on.
Customer service is awful. You can NEVER speak with anybody. I’m sure everything is outsourced. I beg you don’t walk away from this company but run away from them.!
Reply from My Waggle2025-07-04
Hey Karen! Apologies that you're dealing with this! We've gone ahead and looped in our Customer Delight team, and they'll be reaching out to you ASAP to help sort things out. Thanks for your patience, we’ll get this solved for you.
I purchase the pet monitor and camera for our RV and they shipped it to an address I no longer live at and couldn't even tell you what that address was. I never received the product and emailed customer support and they sent back a picture of where it was delivered which was my old address. I responded to their email with my correct address and 2 pictures of what my mailboxes look like and all Stan Burke/Sr Executive -Customer Delight said was I have to follow up with their shipping company LaserShip. He did not give any details on how to get my package. There are a lot of businesses out there that would have made this right but not My Waggle Pet Monitor. I am out $201.00 because this company won't make it right. I will find a different product to use and will not ever give this company any of my business.
Product works as expected. I had difficulty setting up and getting a live person, thus the 4 out of 5. Thru persistence I got hold of Stan who walked me through set up like the pro that he is. Many thanks to Stan, and on to the dog show
Shoes didn’t fit either of my pups properly. I messaged quick to respond however when I asked if I could return them as they weren’t suitable didn’t receive a response back.
Expensive waste of money.
Product doesn't work AND they bribe their customers for 5 stars. I purchased in June and bought the annual subscription. I received my Waggle and immediately I started having issues with it. It took me weeks to get in contact with someone. Once I did, they sent me a new device and offered me a camera in return for 5 stars. Me, being the cheap person I am, opted for the free camera & gave me review. I had everything set up and working for a few months but I didn't notice it until recently but it was completely broken for about 4-5 months. I've been stationary at home & with my dog all the time so the notifications not going off didn't raise a red flag to me. I reported this to Waggle... again they took awhile to respond. I demanded a refund and they keep pushing to send me a new device. I'm nomadic and on the road 24/7 now and I told them that. I happened to be in a stationary place for a few days and told them if they were to send it to me, it would need to arrive by a Friday. They asked for my address and assured they would send it to me. Friday I get an email from them asking me what my new address is. They clearly only care about trying to keep the money they tried to practically scam out of their customers.
If I could give zero stars, I would.
This is an absolutely unreliable product that failed 99% of the time. I tested it across two different devices and three separate outings—with the exact same results each time: unable to connect, wildly inaccurate temperatures (off by 20 degrees), and frequent failure to even locate my device. That’s unacceptable, especially when the product is meant to help ensure the safety of my animal.
To make matters worse, customer support is rigid and unhelpful. If you're outside the 7-day refund window—even if the product is defective—don’t expect any kind of resolution or refund.
Save yourself the frustration and look elsewhere. This product is not ready for real-world use and should not be marketed as such.
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