Choosing floor covering should be an easy, enjoyable, and affordable experience for all of those who desire to bring comfort to their personal space. At National Floors Direct it is our goal to provide you with such an experience while exceeding all of...
National Floors Direct (nationalfloorsdirect.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and efficient installation teams for working quickly and leaving homes spotless. People appreciate the knowledgeable sales representatives who provide clear guidance and bring helpful samples directly to their homes. Many consumers mention that the finished floors look beautiful and completely transform their living spaces. Some people were dissatisfied with communication issues and scheduling mix-ups between the office and the work crews. Furthermore, a few reviewers experienced unexpected extra costs during the project and expressed concerns about long-term product durability.
Auto-generated from all reviews of this business. For reference only.Had lvp flooring installed. The installer was on time, extremely courteous and did a great job. He cleaned up all the construction debris and swept the floor before leaving. Did a great job on the install and I am very pleased with the outcome. I would definitely recommend national floors direct to anyone needing this type of service.
Booking with NFD was easy and quick. Matthew (the sales representative) was both attentive and responsive. I needed assistance with navigating exactly what kind of flooring to install and how pricing was going to look. Matthew spent the time required with me and helped me navigate everything seamlessly. NFD reached back out a few days before the installation date to finalize the installation appointment. Rafael and his team were on time, quick, clean and efficient. Based on my personal experience with the business, I would highly recommend. Disclaimer: I received a gift card for my time in posting this honest review - MD15063
National floors did a great job. They are very professional my carpet looked great when it was finished. In December of 2025 I moved into my new apartment I called A carpet company and gave them my deposit and they had me going around in circles I felt tired and frustrated I needed Carpet before the Christmas holidays my daughter said call National floors I hesitated but I made the call I told them what the other company did to me and the sales person said please trust National floors And the rest is history. My carpet was done two days after and looked beautiful I am very happy I got my Christmas wish Thank you National-floors for A great Job well done❤️
After significant haggling, I got a fair price and nice floor.
The best experience I've had with a flooring company. Very polite and efficient. I got exactly what I wanted and it was quick and easy.
All went well on time quiet cleaned up nicely. Good work 👍
On December 5, 2025, we had laminate flooring installed in all four bedrooms of our house by National Floors Direct, and we are extremely happy with the results. Three installers arrived early in the morning and were professional, courteous, and respectful of our home. Since it had snowed that day, the main installer thoughtfully laid down a long piece of carpet from the front door to the staircase to protect the area while they moved materials back and forth from the garage. The team moved all the furniture, installed the laminate efficiently, cleaned the new floors thoroughly, and even cleaned the garage afterward. The entire process was smooth and stress-free, and the floors look fantastic. National Floors Direct provided a gift card for taking the time to post my honest review, and order number MD 14994 was required to receive the gift card.
Great initial rep visit … absolutely horrible customer relations with follow up questions after initial deposit. The worst I’ve ever experienced. Unknowledgeable reps, belligerent, and useless in light of my very polite inquiry. Head scratching … final install was done well but I wouldn’t use them again. They made me very angry.
Working with National Floors Direct was an easy, convenient, affordable, and quality process from start to finished. The company worked with us to schedule a time that worked best for us in our home to choose are carpeting, as well as when installing. The pricing was very competitive and affordable. The installers were professional and did a great job. Lastly, the carpeting is a quality product that is both aesthetically pleasing and comfortable. Would definitely recommend using them. I received a gift card for my time in posting this honest review.
Floors are beautiful. Had a large selection to chose from. Sales rep very knowledgeable. Very positive experience.
The very first visit with the representative from NFD offered me several options on flooring possibilities with prices for each . He explained in detail buying process, delivery and installation. After I made the ordered I was confident that the installation would go smoothly. This is my second time using NFD for my home . Awesome company .
My only concern was the time frame but for the price I can overlook that I love my floor I’ll recommend anyone to national direct floor good job guys
The experience was great from the start…from sales, install, and follow-up. We love our new basement floor!
First off let me say thank you. My daughter love her floor and so do I. received a gift card for my time in posting this honest review. The process of putting the floor down was so quick and smooth. They made sure they got my approval of the final finishes before they left in which I thought was awesome. The floor feels so amazing in my feet and I like the colors of the floor. National Floors Direct provided a gift card for taking the time to post my honest review. This company is amazing and I would def recommend National Floors Direct. I am currently in the process of fixing up my daughters room
We had National Floor Direct install new carpet in our game room and the experience was excellent from start to finish. The installation team was professional, polite, and very respectful of our home. They removed the old carpet, installed the new one perfectly, and cleaned everything up before leaving. The new carpet looks beautiful and feels very high quality. It completely transformed the room and we are extremely happy with the result. We would absolutely recommend National Floor Direct to anyone looking for great service and quality flooring.
How beautiful the floors came out.
Start to finish, the whole experience was great! The salesman was low pressure and knowledgeable about the product line. He listened to what we were looking for to best fit our newly renovated home and our price point. The communication regarding the booking process was timely and thorough. Our installers were timely and friendly. They did a complete walkthrough to ensure we were satisfied with the installation and left the place clean and the furniture put back in its original place.
The easy of selecting from home. The no pressure pricing from the sales rep, the excellent installers who were- on time, courteous, detail oriented, meticulous and respectful of our home and furnishings. The company says they will beat your best offer by 15 percent and they did- thr products were selected by the premier carpet companies- Mohawk and Shaw.
National Floors Direct showed me the exact flooring that looked the best in my house! And when they installed the flooring within the third day, I was very pleased. The installation was quickly done with such precision and effortlessly on my part. I was very pleased with the results.
The team was very helpful and cooperative. They brought out every item in the rooms and laid the carpets neatly. They vacuumed the whole house after the work.
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